Insurance Manager

Date of birth: **th October ****

Marital Status: Married with three children

Cell-phone number: +254*********

E-mail: *******@*****.***

Postal address: 506**-***** Nairobi.

NAME GEORGE OTIENO OCHIENG

OBJECTIVE

To develop a challenging and fulfilling career in Risk and Insurance by providing practical insights, support and leadership to the operation of an organization with a view of enhancing its risk appetite without compromising on the quality of service and customer experience

AREAS OF EXPERTISE

Insurance and Risk Management Operation Management

Business Research Methods Innovation and Technology Management

Financial Management Managerial Economics

Strategic planning Human Resource Management

Legal aspects of insurance Business Quantitative Analysis

SKILLS AND ABILITIES

Risk identification and mitigation

Ability to identify and profile risk according to each group that it falls in e.g financial risk, corporate risk and Market risk with view to mitigate their impacts and certain occasions to maximum on the opportunity availed by a given risk to provide huge returns to shareholders.

Communication and leadership skills

Ability to communicate effectively with an aim to motivate and create relationships both internally and externally to enhance strategic partnership and provide advice at all levels of management.

Negotiation and conflict Management

Ability to reach a consensus with the conflicting parties with a view to resolve not only existing problem but to prevent occurrence of the same in the future. This requires great listening and negotiation skill to arrive at a conclusion that would be fair to both conflicting parties.

Computer Proficiency

MS Excel,MS Power point and MS Word

MIS-Enterprise Resource Planning (ERP)System

Advance Insurance Management System ( AIMS)

PROFESSIONAL EXPERIENCE

MARCH 2017 TO DATE

CLAIMS MANAGER-BRITAM INSURANCE COMPANY

July 2015 to March 2017

Claims Manager-at Jubilee Insurance Company Kenya limited performing the following tasks:

Individual Claims Leadership

Proactively manage individual claims from notification to closure, investing the necessary levelof involvement required for each claim depending on, inter alia, the nature, category, maturity, type and quantum of the claim.

Follow at all times Jubilee’s Claims Reserving Philosophy and Claims Standards.

Develop, iterate, document and execute claims strategies taking into account uncertainties, key decisions, potential outcomes and estimated associated costs.

Understand and implement IRA policy “Treating Customers Fairly” policy.

Claims Portfolio Management

Manage claims portfolio(s) to optimise performance including:

Regularly review individual claims within the portfolio and keep reserves and records up to

date as required by claims controls and standards of Jubilee Insurance

Identify issues and trends in the portfolio and take appropriate and/or corrective action.

Keep Reinsurance and Finance advised of any material claims as set out in your claims authority and claims protocols and procedures and work with Reinsurance to effect recoveries.

Working with Underwriters

Develop an understanding of marketing and underwriting strategies for your business area and contribute to business development and renewal opportunities by attending client meetings to explain the Beazley claims philosophy and approach to claims handling, and discussing any claims issues.

Provide input to underwriters on review of potential or existing insured’s claims experience.Feedback claims trends and developments and their potential impact on the book.

October 2012 to June 2015

Working with Kenya Airways Limited as Insurance officer performing the following task:

Evaluate, negotiate and recommend valid claims for approval to fulfill the company’s contractual obligations for customer retention.

Directly interact with customers and resolve claims complaints to enhance customer satisfaction.

Instruct appointed lawyers to take-up claims in litigation and subsequently monitor, support and propose the appropriate direction of litigation to minimize loss exposure to the company.

Maintain a claims data archiving system as per legislation to protect the company’s exposure to recurring claims.

Recover claims costs from responsible third parties to reduce company costs.

Analyze incident and loss trends and monitor implementation measures to minimize losses.

Train outstation claims staff and handling agents on claims handling procedures and requirements to impart skills.

Induct and offer consultation on claims to outstation claims handling teams and handling agents for efficient claims settlement and enhance customer satisfaction.

Reconcile insurance accounts for proper cost allocation and accurate financial reporting.

Prepare claims reserve reports for all outstanding claims for financial reporting to reflect the correct position of liabilities on the financial statements.

November 3, 2008 to September 2012.

Worked at UAP Insurance Company as a SeniorClaims Analyst in claims Department, performing the following task:

Accurate recording and registering/posting of new claims

Reserving adequately by setting initial reserves for new claims and revising older claims after anticipation of the quantum as per loss adjuster reports.

Analysis of claims details vis-a-vie the policy details

Determining settlement amount and issue discharge voucher for fully documented claims.

Attending to reinsurance aspects of claims by ensuring that the treaty and facultative reinsures are advised of new claims affecting them, are regularly updated on the progress, and that recoveries are made on all matters.

Promptly attending to customers complaints and enquires.

June 2007- October 2008

Worked at Equity Bank Limited as an Bancassurance Officer in Insurance Department performing the following task:

Handling all queries related to insurance underwriting and claims at the branch level.

Maintaining accurate records of all insurance transaction at the branch.

Assist in training branch staff on insurance products.

Spearhead marketing drives of insurance products to potential customer. .

Assist the Branch to obtain relevant insurance policies for the various asset being financed by the bank or beingused as collateral

Monitor issuance of certificate, stickers, security marks and reorder for them before they exhausted from the Head Office.

To advise customers on valuation outcome, refunds, additional premiums and any outstanding premium balance.

SEPTEMBER 2006-DECEMBER2006.

KISUMU BOYS HIGH SCHOOL.

●Teaching Business-studies and Geography in form one to three.

●Participated in District Examination Marking.

●Pioneered Kisumu Boys’ Journalism Club to nurture creativity and innovation through its magazine.

●Ass.Games master for indoor games.

MAY 2002 SEPTEMBER 2002.

OnInternship at Kenya Post Office Savings Bank in Pension and Long-term business Department performing the following task:

Weekly preparation of pension report.

Preparation of Group Life policies schedule to be forwarded to the Company's Insurer.

Ensuring pension data is up to date.

Preparation of advice of charge form for members retiring or leaving the scheme through natural attrition for the Trustees to sign.

Preparation of risk notes for quotation purposes.

EDUCATION

JAN 2018 TO DATE

UNIVERISTY OF NAIROBI

PURSUING BACHELOR OF LAWS DEGREE

May 2011- Dec.2013

UNIVERSITY OF NAIROBI

Master of Business Administration specializing in Insurance. Graduated on 6.12.13

2002 –2006.

KENYATTA UNIVERSITY.

PuPursuedBachelor of Education (Arts) degree Second Class Honors.

Specializing in: Business-studies & Geography

1997-2000

MBITA BOYS HIGH SCHOOL.

Kenya Certificate of Secondary Education (KCSE)

Grade obtained: B (Plain) with 71 Points.

1989-1997

NYATIGO PRIMARY SCHOOL.

Kenya Certificate of Primary Education (KCPE)

Marks obtained: 416/700

PROFESSIONAL DEVELOPMENT

JUNE 2008 TO DATE.

Chartered Insurance Institute-London

Advance Diploma in Insurance from Chartered Insurance Institute (ACII)-UK.

Papers done:

PO5 Insurance Law Pass

PO1 Insurance Practice and Regulation Pass

PO4 Business Practice Pass

P10 Commercial Insurance Pass

945 Marketing Pass

820 Claims Management Pass

530 Business and Economics Pass

590 Principles of Takaful Pass-With a distinction

790 Advance Broking Pass

990 Insurance corporate governance Pass

HOBBIES

●Watching movies.

●Traveling.

●Listening to music.

●Swimming.

REFERENCES

1 1. Mrs. Caren Angima,

Senior Lecturer in Insurance

University of Nairobi

P.0. Box 301**-*****

Nairobi, Kenya

Cell phone 072*-******.

E-mail:********@*****.***

2. MsFelicitaKagwanja

Manager-Insurance Services,

Kenya Airways Limited

P.O Box 190**-*****

Nairobi, Kenya

Cell phone. 073*******

E-mail:Felicita. ********@*****-*******.***

3. Mrs. Immaculate Ochieng

Assistant Claims Manager

UAP Insurance Company Limited

P.O.Box 430**-*****.

Nairobi, Kenya.

Cell phone 072*******

E-mail: ********@***-*****.***

Contact this candidate