Service Developer
Resume:
Rajesh Budida
**** ****** ******, *******, ** ***38 • 469-***-**** • **************@*****.***
Professional Summary
Total 5 years of IT experience I have worked on many modules like Incident, Problem, Change, Knowledge, Service Catalogs, Onboarding,coordinated community service programs to meet needs.
Knowledgeable about organizing referrals, offering direct support and orchestrating effective out reach.
Skilled at cultivating strong partnerships to advance organizational objectives. Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources.
Well-organized, industrious and dedicated to boosting support to meet expanding requirements.
Bilingual fluency in English . Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention.
Determined employee with over 5 years of leading highly effective and talented teams. Capable of remaining composed in all situations. Multi-talented Service now developer consistently rewarded for success in planning and operational improvements.
Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Database, Java, JavaScript, MS SQL SERVER, Oracle, XML, SQL, HTML
Active Directory, Delivery, Linux, Process improvement, UNIX
ITSM Tools service Now Fuji/Geneva/Helsinki
/Istanbul/Jakarta/Kingston/London Languages Java, SQL
D Directory, Database, JDBC, Processes, Troubleshooting AD, Designing, Logging
PL/SQL, XML, Shell Scripting, JavaScript, VBScript
Coding, Upgrades Agile, Documentation, Macros, Quality, User interface
Database Oracle 8.x/9i/10g/11g, SQL Server 2000/2005/2012, MySQL 5.0/4.1
Validate data, Java script, Policies, Troubleshoot Apache, Email, IBM Mainframes, Quest, VBScript Application
MS Access, DB2, MONGO DB
Approach, M Management, Meetings, Scanner, Visio
Operating Systems: Windows, UNIX, Linux Tools
Quest TOAD, OEM, SQL Developer, PL/SQL developer, SQL, Plus, SQL
Loader, Crystal Reports 10, Crystal Enterprise XI, MS Visio, Business Objects, Erwin,
MS Office, MS Visio WINSQL,WINSCP, TFS,
Document, AMS, SharePoint, Lean Kit Active
PROJECTS HANDLED
Role ServiceNow Developer Location- Pleasanton, CA
Client Kaiser Permanente Period November 2017 – Till Date
Responsibilities:
Identified system or application needs and analyzed of current business practices, user needs and work flow processes.
Establish project governance and facilitates Steering and Work team meetings
Update/track project implementation plan.
Develop, schedule and facilitate test plans for software, network, integration, user acceptance and parallel usage.
Prepared and implement procedures for downtime, end-users, production, and help desk
. Developed training programs and materials/documentation for all user types.
Facilitated design analysis with users to determine configuration for the user interface
Specified the design decisions in an accurate and testable manner for developers and database analysts.
Azure Active Directory including Synchronization and Active Directory Federation Services (ADFS), Azure Tennant and Subscription Management, Microsoft Azure and Office 365
Azure Application Alerts, Troubleshooting and support.
Analyzed clinical use of existing systems to identify problem to be resolved and defines system applications or process improvements.
Determined, analyzed and formulates current practices, user needs and workflow processes, issues and potential solutions.
Obtained relevant data/information. Analyses, aggregates, assimilate, and validate data/ information.
Azure permissions (including out of box roles (e.g. contributor) and RBAC permissions, Application integration with CAS
Worked with cross functional teams that contributes to the definition of the processes, standards, and methodologies, their adoption and governance.
Assists with adherence by all lines of business to the IT Service Management enterprise policies, standards, processes, procedures and guidelines for all ITIL processes
Participates in ensuring analyses of data, establishment of new governance metrics, KPIs, and additional reporting
Extensive experience with partnering with stakeholders to ensure ITIL processes are understood, adhered to, and improved.
Data security and privacy
Designed and developed solutions within the Service Now environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other configurations required to support client processes.
Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
Monitored the AWS environment to ensure efficient usage of AWS services.
Create IAM user and provide access on AWS console for requested application.
Worked on EC2, S3, Cloud Front, RDS, ELB, Cloud watch, IAM, security groups in AWS.
Configured Service Now discovery and orchestration.
Responsible for the implementation of Service Now ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.
Worked on Orchestration to automate the top and frequently used service requests.
Defined the functional needs for our ITSM system, Service Now, and architected the specific implementation.
Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
Worked on Business Service mapping and wrote scripts in the sensors in order to map CI's so that the end user can have a graphical representation of CI's and their relationship through BSM.
Worked on Discovery in order to re-locate the devices that were irregularly managed and found a solution in resolving the issues using the discovery tool for a better use.
Performed integration between service watch and service now CMDB.
Activated and setup of the discovery plug-in.
Also worked on Discovery module to discovery IBM Mainframes and its related components (LPAR, DB2, CICS, and MQ) and populate them in the CMDB.
Created and managed SLA definitions for deferent Service Groups and Software discovery.
Conducted assessment of existing change control, incident and problem management processes to develop and implement continuous process improvement plan.
Performed integrations and process automation using Service Now Orchestration.
Design and maintain Service Portal for user access to Knowledge Base and Service Catalog.
Worked on Service Now ITOM business development, project delivery / implementation, building Service now ITOM practice & competency (Service Mapping, Discovery, CMDB, Event Management), and providing consultancy services to business regarding overall strategic business transformation leveraging Service Now.
Role ServiceNow developer Location Sunnyvale, CA
Client Wal-Mart Mar 2017- Nov 2017
Responsibilities:
Worked with Incident Management application, Problem Management, Change Management applications in escalating issues, logging, catering, diagnosing, resolving, monitoring, and reporting in SNOW.
Used ITIL practices to implement Service Now applications in phase by phase approach, created SLAs and participated in running SLAs and responsible for closing successfully in Service Now.
Hands on experience to handle Server Manager to access all the servers and disk pools and provide access to shares to different shares based on the level of access.
Coordinated installation of Service Now upgrades and/or service packs.
Developed and managed the preparation of systems, test criteria and control of upgrades, service packs, new functionality, enhancements and error correction.
Design, planning and implementation for existing On-Perm applications to Azure Cloud (ARM).
Creating Gateways for Virtual Network to Virtual Network and Site to Site specific VPN connectivity on Azure environments.
Design, build and manage the Windows Azure infrastructure depends on their requirement
Implemented Service Now ITOM products, including Discovery, Service Mapping and Active Directory Password Reset (Orchestration) Applications
. Knowledge on Azure AD bulk User, Group and assigning Users to Sass applications. • Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
Implemented Incident Management, Problem Management, Change Management, Event Management, and SCCM integration service, ITOM, ITSM, CMDB, PPM, SNOW, Reporting, and Service Catalog in Service Now.
Upgraded old Altiris environment to the latest version 7.1 SP2 MR1 for Asset Management Team to use the CMDB for asset tracking.
Generation of monthly Altiris Patch Reports giving management an accurate view of software update patch compliance
. Created collections of computers in Altiris with specific characteristics to accurately and strategically target software package delivery.
Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job
Environment : service Now, Asset Management, Incident Management, Problem Management, Calgary Release of service Now tool (Incident, Problem, service catalogs), ITOM, PPM, HTTP, FTPS, service Now ITSM tool, Java scripts, Jelly Script, REST, Workflows and HP quality center, SDLC, HP ALM.
Role ServiceNow Developer/Admin Location Mountain View, CA
Client Core Logic Aug 2016- Feb 2017
Responsibilities:
Implemented Asset Management module, providing a solution for automatic scanning of assets via barcode scanner.
Experience with automation configuration tools like Chef and Anisole.
Create Chef Automation tools and builds, and do an overall process improvement to any manual processes.
Developed solutions in the service now platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users.
Created HTML email templates using HTML, Jelly and Angular JS for email customers who have registered, rejected and approved for marketing campaigns.
Knowledge on Azure AD bulk User, Group and assigning Users to Saas applications
Managed servers on the Amazon Web Services (AWS) platform instances using Puppet, Chef, and Configuration management.
Conducted process audits and furnished ITIL process owner support.
Here I specialized in IT Service Management (ITSM), IT Operations management (ITOM) and IT Business Management (ITBM) applications and provides forms based workflow application development Wrote recipes and manifest to configure chef nodes and Puppet agents
. Chef on AWS for application testing, deployment, and development. Prepared documentation describing the configuration state of each item that was under CM control.
Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's. • Involved in Admin tasks and closing task tickets assigned.
Involved in reporting, familiar with the report types and scheduled reports.
Design solutions to enhancement requests by developing with JavaScript and implementing workflows.
Environment: Service now Dublin, ITOM, Business Objects XI R2, JavaScript, Agile, Crystal Reports, Oracle 10g/11g, SQL Server 2005.
Role Java UI Developer Location - Hyderabad, Telangana
Client Spectra Mind June 2012- July 2015
Responsibilities:
Gathered required information about the schools and the administration.
Developed dynamic pages using JSP tags to invoke Servlets.
Involved in server side coding using Servlets.
Designed web pages using Java script/ HTML. Validations for the Client Side were done using JavaScript.
Developed Business components using JavaBeans and database connections using JDBC. Involved in Designing and creating database tables.
Wrote various queries using SQL and used SQL server as the database.
Created Record Producers, Order Guides, Catalog Client Scripts, Work flows, Script Includes.
Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
Worked on UI Macros to create pages as templates on requirement from the stake holders.
Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
Environment: Java, HTML, JSP, Servlets, Java Beans, JDBC, Apache Tomcat, Oracle, Windows NT.
Skills:
Database, Java, JavaScript, MS SQL SERVER, Oracle, XML, SQL, HTML
ADDITIONAL INFORMATION
Technical Skills: ITSM Tools service Now Fuji/Geneva/Helsinki/Istanbul/Jakarta/Kingston/London Languages Java, SQL, PL/SQL, XML, Shell Scripting, JavaScript, VBScript Database Oracle 8.x/9i/10g/11g, SQL Server 2000/2005/2012, MySQL 5.0/4.1, MS Access, DB2, MONGO DB
Operating Systems:
Windows, UNIX, Linux
Tools:
Quest TOAD, OEM, SQL Developer, PL/SQL developer, SQL*Plus, SQL*Loader, Crystal Reports 10, Crystal Enterprise XI, MS Visio, Business Objects, Erwin, MS Office, MS Visio WINSQL,WINSCP, TFS, Document, AMS, SharePoint, Lean Kit
Education
Masters (Computer Science) : 2017 Northwestern Polytechnic University - Fremont, CA
Bachelors of Engineering (IT) : 2012 Jawaharlal Nehru Technology University - Hyderabad
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