Sales Representative Customer Service
Resume:
PROFESSIONAL SUMMARY
In-depth understanding/experience Cisco technology in data network design, implementation, administration and support
Hands on training in installing, configuring, and troubleshooting of Cisco Routers and Catalyst Switches deployed at the Access, Distribution and Core layer
Advanced knowledge of OSI model, TCP/IP, Internet technologies, system security, firewall infrastructure, network architecture and Cisco network routing / switching (Layer 2 and 3) experience, including LAN and WAN, design and implementation
Strong understanding of Data Center solutions including Fabric Switches (Nexus 9k, 7k, 3k, 5k. 2k, 1k), expert level NXOS and ACI skills and Virtualization (VMware ESXi, vCenter)
Proficient in Cisco ACI Technology, Spine and Leaf Architecture based on Network virtualization and SDN concepts
Well versed and hands on experience with multitude of protocols such as FTP, TFTP, ICMP TCP, UDP, EIGRP, OSPF, RIP, BGP, MPLS, DMVPN and redundant routing protocol such as HSRP, VRRP, GLBP
Experienced in configuring route filters and redistribution through the use of IP Access’s list, prefix-lists, Route- Tag, Distribution-Lists and Route-Map
Proven ability to work independently and in a team
“Out-of-the box” thinker and excellent problem solver who can generate workable solutions and resolve complaints
Exceptional organizational, analytical and time management skills, along with a high degree of detail orientation SKILLS AND EXPERTISE
EDUCATION AND CERTIFICATES
CCIE # 59643 - Data Center V2 2018
Dale Carnegie Certificate - Effective Communication and Human Relations 2017 CCNA - Routing & Switching 2016
Bachelor of Science (Honors) 2014
University of Guelph
Guelph, Ontario
Abraar Baig
278 Webster Rd 289-***-****
Hamilton, Ontario, L8G 5H3 *******@*****.***
Nexus and Enterprise
Switches
Nexus 9k (ACI and NX-OS), 7k, 5k, 3k, 2k, 1k, APIC Controllers, Cisco MDS 9148 Series Storage Switches
Cisco DC Technologies ACI (Spine/Leaf), FEX, VPC, VDC, OTV, FI, Fabric Path, FCoE, VXLAN, UCS Director, UCS Central, UCS Manager
Cisco Servers Cisco UCS 5108 with B3, B4 Servers
Virtualization VMware ESXi, VMware vCenter Server, VDC, VPC, VSAN, VXLAN, ASAv Data Protocols BGP, EIGRP, OSPF, ISIS, RIP, IPv6, TCP/IP, STP, PVST+, RSTP, VTP, MSTP,LLDP, LACP PPP, DNS, DHCP, HSRP, VRRP, GLBP
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WORK EXPERIENCE
Network Administrator July 2015 - Present
Stratics Networks Inc.
Burlington, Ontario
Researched, planned and implemented the LAN/WAN hardware, software and Internet/Intranet integration network connectivity, diagnosed network failures and resolved any problems in a timely manner
Provided level 2 and 3 technical support, installed and configured Cisco routers and switches with BGP, OSPF, and EIGRP
Implemented changes and upgrades to network equipment and performed quality assurance reviews of those upgrades. Reviewed all changes to network configuration for technical accuracy and impact
Monitored network to ensure security, availability, and quality of service
Provided on-call support and after-hours support for incidents Helpdesk Specialist January 2015 - June 2015
Saint Elizabeth
Markham, Ontario
Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware
Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues
Administered cloud SOTI servers v.11-v.13 with pushing packages, rules, and profiles on android devices with OS v.4.4 to v.7.1
Planned and completed numerous projects including Soti upgrades, fixes, and implementing servers
Addressed employee support calls and/or emails in a timely manner
Organized and presented training material to groups of healthcare professionals and conducted one-on-one and group training
Sales Representative June 2013 - January 2015
Telus
Burlington, Ontario
Efficiently processed sales and service contracts and followed-up with clients for both consumer and business accounts
Represented Telus in negotiating with clients regarding service packages, hardware and controllable revenue pricing while providing courteous, exceptional customer service and client experience
Represented clients when negotiating with Telus’ Loyalty, Retention, and Channel Care Departments Headend Technician - Co-op April 2011 - August 2012 Cogeco Cable Inc.
Burlington, Ontario
Assisted technicians with troubleshooting and installation of new equipment and cables
Audited active and inactive equipment at various head-end and hub sites across Southern Ontario
Efficiently organized data into Excel spreadsheets and photographed active equipment
Organized non-inventory stock and created recycling program for unused/obsolete equipment Business Technician 1/ Level 2 Technical Support April 2010 - August 2011 Bell
Hamilton, Ontario
Conducted tests and troubleshoot service issues efficiently on the following technologies: Wireline Voice, DSL, Voice over IP and Video DSL services using in-depth knowledge of TCP/IP, DNS and Internetworking Technology
Responsible for verifying trouble tickets in a call centre environment
Handled implementation management and fault management for internal and external Consumer Voice/DSL customers, while at the same time ensuring service quality and excellence References Available Upon Request
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