Customer Service Medical

Maha Mamdouh Mohamed Elsayed

Mobile No: (********)

Email: *******.*****@*****.***

Objective:

Challenging position in a well-established organization where I can fully develop my current skills especially in the field of medical insurance.

Personal data:

Date of Birth: 7 \ 12 \ 1989.

Place of Birth: Doha - Qatar.

Nationality: Egyptian.

Marital status: Married.

Driving License: Valid.

Religion: Muslim.

Education:

Bachelor degree of commerce (Accounting Department).

Ain Shams University – Egypt (2008 – 2012).

Experience:

January 2015 – July 2018 working as Customer service and claims assistant officer in (Daman health insurance) – Qatar.

February 2013 – December 2014 working as sales promoter in (Ebn sina medical company) – Qatar. Promoting the dermatological range of institute Esthederm Company.

July 2012 – January 2013 Working in (Tamima Medical Complex) - Qatar as customer service officer.

Current job description:

Representing Daman health insurance Company at BEIN sport office to Receive, Collect and submit the medical claims from insured member to Daman office.

Explaining the rejection and the remaining limit to our members as per their policy.

Receiving the medical claims from our network providers and registering them to be ready for auditing and processing.

Registering the reimbursement claims to be ready for auditing and processing.

Preparing the payment details and sending it to our insured member and our network providers.

Following up with our auditor and processing team to finalize the work before the duration of the contractual agreement between the company and providers.

Personal Skills:

Strong communication, negotiation skills.

The ability to work under pressure to achieve the required targets.

The ability to work with a team to achieve remarkable results.

Self-Motivated, Self-developer, ambitious, creative, initiative.

The ability to deal and handle tough situations appears in the business.

Training and Courses:

January 2008: International computer driving license.

April 2016: MS Excel 2010 intermediate.

October 2017: Superior Customer Service Skills.

Language Skills:

Arabic: Native language

English: Very Good (spoken and written).

REFERNCES ARE AVAILABLE UPON YOUR REQUEST.

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