Insurance Customer Service

To work in an well-established organization where I can well use my skills and knowledge in gaining growth professionally and individually. A professional who excels in challenging environment, exceptional communication skills with proven ability to build credible relationships with both internal and external customers.

Excellent communication and inter personal skills

Dedicated towards work and follow high professional ethics

Excellent organizational skills

Positive Attitude and hard worker

Leadership skills and Self-Motivated

Flexibility & Adaptability

Programming Languages/Scripts: Basic software Testing, Basic C,C++,Unix, ASP.NET

Operating System: Windows, Unix, Linux,

Data Base Management System (SQL )

Applications: Outlook, Microsoft Excel, Microsoft Word, Power Point.

MAY 2016–APRIL 2018 (2 YEARS)

COMPANY: NUON CONNECT PRIVATE LIMITED

DESIGNATION: ASSISTANT OFFICER CUSTOMER RELATIONSHIP

Nuon Connect private limited provides backend support to New shield Insurance Brokers LLC Dubai.

“RISK MANAGEMENT ADVISORS” “ADVISE RISK FINANCING SOLUTIONS TO SECURE LIFE, PROPERTY AND BUSINESS”

New Shield Insurance Brokers L.L.C, is a Multi-line Insurance consultancy which provides services for all classes of insurance products under one roof - be it Motor, Medical, Group Life and Personal accident, Property, and miscellaneous Insurance solutions placing client and their needs as the main objective and priority.

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Job Responsibilities:

• Supervision of Renewal Department for all 3 lines of Insurance such as Medical, Motor & General Insurance.

TASK

•Ability to understand Customer needs and to explain about Medical, Motor & General Insurance.

•Handling the activities pertaining to documentation for all lines of Business on Renewals to all prospective clients.

•Preparing and Generating Renewal Notices through Premium software and sending the same to the clients.

•Coordinating with clients, insurance company, agents and producers with regards to the negotiation of rates in order to increase sales for Motor Insurance

•Follow up’s on the Existing and Renewal Business to maximize production

•Training the Team Members effectively pertaining to Insurance.

•Effective client servicing by providing utmost assistance to clients.

•Developing and maximizing incomes to the company.

•Evaluates new and renewal business in accordance with company guidelines.

•Responding to Agent enquiries in order to prevent potential barriers of sales between Agent and clients.

•Emphasizing on Customer Satisfaction and encouraging customer loyalty.

DECEMBER 2014 - APRIL 2016 (1 YEAR 6 MONTH)

COMPANY: VYALI INTERIORS & RECRUITING SOURCE

DESIGNATION: HR & ADMIN

Job Responsibilities:

•Recruiting candidates by evaluating their profiles for the suitable companies

•Key contributor to the marketing Department

•Preparing Quotations & Documentation for Interiors.

JULY 2013 - NOVEMBER 2014 (1 YEAR 6 MONTH)

COMPANY: PRASANNA TECHNOLGIES PRIVATE LIMITED

POSITION: TESTER & TECHNICAL EXECUTIVE

TECHNICAL: Examining the errors in the software through calls & emails using desktop applications by coordinating with the prospective clients

TESTER: Rectifying the issues in the software and resolving by debugging the errors and fixing it.

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SEPTEMBER 2012 – JUNE 2013 (1 YEAR 6 MONTH)

COMPANY : EMPHASIS

POSITION: EXECUTIVE CUSTOMER SERVICE

Handling incoming calls with regards to airtel as a product under Oblix process

Ensuring customer satisfaction & loyalty

Managing Multiple applications effectively

Bachelor of computer applications from Mangalore University securing First Class at the year 2011.

Pre-University Board at M Krishna PU college, Hassan Karnataka securing First Class at the year 2008.

S.S.L.C. from Karnataka Secondary Education Examination Board at C.K.S Hassan, Karnataka securing First Class at the year 2005.

Name in full

Deevitha N Shetty

Date of Birth

06-07-1989

Father’s Name

K Narayan Shetty

Mother’s Name

Harinakshi N Shetty

Sex

Female

Nationality

Indian

Marital Status

Passport No

Married

S8383877

Hobbies

Languages Spoken

Reading Novels, Sports, Dance

English, Hindi, Kannada, Tulu(Mother tongue)

ADDITIONAL COURSES AND TRAINING UNDERGONE:

PGDCM course from MICE, Balmata Mangalore

Promoted from ADMIN TO CUSTOMER RELATION OFFICER IN NUON CONNECT PRIVATE LIMITED

Participated in various Inter College Talent Competition – Sygma & Synergy

I hereby declare that the above information is true to the best of my knowledge and belief.

Place: Dubai

Date: 14/11/2018 3

DEEVITHA N SHETTY

W/o. Akshith Rai

Doha, Qatar

Contact : 77336971

E-mail: **************@*****.***

CARRIER OBJECTIVE

PERSONALITY TRAITS

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

EDUCATION

PERSONAL DETAILS

ACADEMIC HISTORY

ACHIEVEMENTS

DECLARATION

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