IT Head

AIJAZ AHMAD REGOO

Mobile No: +966-********* (KSA)

E-mail: **********@*****.***

Technology specialist seeking challenging Role in IT Management/ Project Management/ IT Infrastructure Operations with an organisation of high repute.

CAREER OVERVIEW

A technocrat with over 17+ years of experience in: -

IT Project Management Infrastructure Management Systems Administration

Networking Operations Troubleshooting Client Servicing

Design Management Software Development Information Security

Presently associated with Unified Development Company as an IT Head/Director.

Experience in ERP and CRM (Axapta/Focus/Dynamics/D-365/Yardi/Voyager).

Proficient in analyzing and achieving information system needs, evaluating end-user requirements, customizing designing solutions and troubleshooting for complex information systems management

Exposure in managing projects on installation, maintenance, IT infrastructure development and technical support

Instrumental in performing TCP/IP Sub Netting, DNS Server Configuration, Web Services like FTP Upload & Download, DHCP Server Configuration, DNS Server Configuration, etc.

Experienced in handling Windows 2000,2003, 2008,2012,2016 and 2019 Advanced Server based networks with Windows 98/Windows 2000 Professional /Windows XP Professional/Windows 7,8 and 10 as clients.

An excellent communicator with good interpersonal and people management skills.

CORE COMPETENCIES

Management Skills

Communication is one of the Best tools to interact with Team or individual to achieve the goal as one Team. In addition, I have Ability to have Time Management skill to prioritize and Manage time as a Best Scheduler. Being Leader show the sills to own the Task and take decision. Be an active member of Problem Solving to get the things up.

Networking Operations

Troubleshooting of LAN connectivity issues, software and hardware; tracking problem, remediation scheduling and coordination

Setting-up servers (DNS, DHCP, HTTP, Telnet, VNC, Proxy & MS-Exchange, Office365, M365 and Exchange Online Cloud), Electronic Mail Services.

System Administration

Designing backup, Disaster strategy and ensuring scheduled/ unscheduled backups as per the backup plan

Managing the configuration and maintenance of web/ servers, databases, network services and peripherals including routers/switches.

Technical Support/Troubleshooting

Installing & configuring network printer and other software/ hardware devices

Assigning user nodes to various devices installed and networked and handling allocation & protection of user rights, as per company’s policies.

ORGANIZATIONAL EXPERIENCE

Since June 2018 Unified Holding Company, IT Head /IT Director

Key Result Areas:

Currently handling a team of System/ Network/Security Engineers along with 2 IT Manager (Software and Infra) and 8 Helpdesk Engineer and Technicians across the Unified Holding Company.

Maintaining and preparing the IT Budgetary for the Group of Companies.

Established and preparing/Designing the New Office and Malls requirements for the business establishments of companies around different geographical location within Saudi Arabia.

Active IT Consultant member for the Sister Concern (McDonald, Sahalah, UAPM and Unified Centers) of the Unified Holding Company for the IT Policy and procedures across the Office premises.

Assessing organizational requirements for security and IT Planning.

Managing, planning and designing the IT policies to make sure to be updated on the Latest IT Trends and updates applicable.

Approving IT policies & processes for the IT function to maintain efficient operational excellence across the organization.

Providing high-end technical consultation to team on occasional basis if required to ensure that Team is up to the Mark and updated with the latest IT Environment and Market.

Highlights: -

Streamlined all AMC’s of the Different Vendor having 30-45% discount on existing contracts, Technical Process and IT operations to give the Best and desired results which Management was looking for and expecting from the IT Division.

Introduced Wrike Project Management tool for monitoring the Updated on the Project based Tasks.

Introduced and Initiated Email System using Microsoft-Office 365

Giving Wings to YARDI ERP for the required Environment.

Arranged Highest Discount level (40%) on Yardi for next 3 years with Open Unlimited User Licenses.

IT Projects Handled: -

Introduced Office 365 across the Group of companies for all the user and divisions.

Implemented and Designed Acronis Office365 Cloud Backup.

YARDI ERP Project was initiated to overcome the legacy faced by Finance and other departments using the old ERP Software (Property Net) and a proper CRM was initiated from Sales and leasing department customer Management and sales follow-up.

Implemented, Projected and Designed Grand stream PABX project for call cost saving in Damam and Khobar Office Employees over the Internet by Softphone dialing.

Upgraded, Designed and prepared the New Data Center (Tier-2) for Unified Groups which is supporting the Users across the Cross-diversification model, Initiated the restructuring of LAN Network Cabling in Head Office over CAT6.

Introduced Employee Self Registrations center for Biometric and Email Registrations.

Introduced We-Present Meeting options for high volume of meetings and client’s access with multiple Display over the Wi-Fi.

Designed IT Helpdesk and IT Ticketing Desk with C-SAT document using Manage Engine for handling the Work orders by IT Engineer across the Head Office, Branch Offices and Sites.

Jan 2017 – May 2018 Al-Nakhla, IT Head- Systems & Infrastructure

Key Result Areas:

Managed, prepared and designed the Best and reliable Help-Desk suite (Manage Engine) Responsible for receiving the IT Work Order to the right person with the defined SLA as per the Team and the Skill set across the company.

Preparing IT Budget on basis for Capital Expenditure (CapEx) and Operational Expenditure (OpEx).

Working and Supervising the Mobily NOC /Civil Team for any new Request against the New Fiber (Single Mode) connectivity required inside the Office and at the Villa/Towers and Units.

Accountable for addressing the escalated issue and the scope of project work related to the IT at all the Alnakhla Sites and upcoming Jeddah Site.

Documented and initialized the best IT practices and standards (ITIL) that need to be taken in consideration while accepting the new Work order.

Acting as a Board IT member for the Sister Concern (Tatweer) of the Alnakhla Company for the IT Policy and procedures across the Office premises.

Assessing organizational requirements for security & implementing security software systems against various attacks; executing backup strategy, ensuring scheduled / unscheduled backups.

Prepared and created the Incidents for the Security Management to handle the job during the Escalations and high Availability during the High Volume of Tickets raised to get the perfect result and recovering incidents as quickly as possible to reduce business impact and protect SLA.

Currently handling a team of 3 System Admins, 3 Network and Security Admins and 12 Helpdesk Engineer and Technicians across the Alnakhla Company.

Preparing, Planning and Managing the IT schedules for the Documenting the IT evaluations and performance reports on monthly basis send GM and CEO.

Generate adequate IT policies & processes for the IT function to maintain efficient operational excellence across the organization during handling the Customer inside with proper gesture and competition to attain the goal of Appreciation.

Extending high-end technical support to team on occasional basis if required to ensure that Team is up to the Mark and updated with the latest IT Environment and Market.

Highlights: -

Since my first day I had improved the Technical Process and IT operations to give the Best and desired results which Management was looking for and expecting from the IT team.

Introduced and Initiated Email System using Microsoft-Office 365.

Introduced Microsoft Dynamics 365 for the required Environment so that flaws in 3rd Party Legacy applications can be removed and proved the result-oriented outcome.

Trained and prepared a Team of High Availability during the disaster/Operations with the defined Skill sets and with specific products to match the infrastructure requirements with maximum ROI.

IT Projects Handled: -

Mobily Fiber Layout Single Mode project was initiated and Designed for the Alnakhla Infrastructure which was laid on more than 200 kms. This project is handled by me as single handed till completion with High Availability modelling which including Procurement, Installation and Implementation along with the approved Contractor (Alsharq) from mobily.

Microsoft Dynamics 365 Project was initiated to overcome the legacy faced by Finance and other departments using the old Software (FOCUS) and a proper CRM was initiated from Sales and leasing department customer Management and sales follow-up.

Currently Handling the Air OS from Ubiquiti Wireless Solution (P2P) for the SIP Calling using Atheeb telecom (GO TELECOM) Gateways for Low Rate Calling to International destinations and providing the best quality Internet availability across the Resort and Hotels using the Alnakhla Internet Webpage as welcome note for sign up.

Initiated and Introduced the Office 365 across the company for all the user including the Contractor.

Designed and prepared the 1st Data Center (Tier-2) for the Alnakhla which is supporting the User and the tenants across the Compound, Initiated the Network Cabling in Head Office and Employee Registrations center and Employee Residential units with Biometric and File sharing Server from HO to the office Sites.

Designed the Royal Hall for Projection of Movies which was later converted to dedicate Cinema Hall with 200 seating capacity.

Initiated and worked on CCTV and LPR project for registering the Car and allowing without any attendant at gates and Door sides.

Designed and prepared the C-SAT document using Manage Engineer for handling the Work orders by IT Engineer across the Center, Villa, Units, Tower and offices.

PREVIOUS EXPERIENCE

Dec’09-Nov 2015 DAR Al Riyadh, IT Manager- Infrastructure.

Key Result Areas:

Responsible for preparing and achieving a new setup across the group of companies

Supervising the delivery of IT services to the remote sites for better performance

Accountable for addressing the escalated issue and the scope of project work

Laying down IT security policy, storing backups and restoring management protocols for all groups

Acting as an escalation gate to resolve critical issues of the team members

Assessing organizational requirements for security & implementing security software systems against various attacks; executing backup strategy, ensuring scheduled / unscheduled backups

Attending helpdesk calls for result oriented feedback within less time Using ITIL standards

Managing and recovering incidents as quickly as possible to reduce business impact and protect SLA

Handling a team of 25 Engineers across the house and evaluating them on the monthly basis.

Documenting the IT reports on monthly basis to the CTO for overall networks and the infrastructure performance reports used across the country and other remote sites

Preparing adequate policies & processes for the IT function to maintain efficient operational excellence across the organization

Extending high-end technical support on various servers and ensuring high customer satisfaction

Highlights:

Effectively improved business, staff and application performance

Efficiently controlled IT operations budget and optimized cost with best infrastructure and maximum ROI

IT Projects Handled: -

BIM MODELING project for Design and Infrastructure modelling including Procurement, Installation and Implementation on HP Workstations for 2 Million SAR.

Multi Million Saudi Riyal Project at KAFD Network layout for DAR Office including design, Data Center, Network Cabling, Biometric and File Server including IPVPN Links connected from HO to the Sites.

MOMRA Data Center and Network Cabling layout including Service and Desktop Support for 3 Million SAR.

Handled 2 Million SAR Project for preparing Data Center and CCTV project for DAR office across Riyadh for MOE at Higher Education office.

RED SEA Jeddah project for CCTV, BIOMETRIC, DATA CENTER and Domain Controller along with Exchange Server 2010 and Synology Storage Servers.

Managing, administering and preparing of DAR In-house projects costing from 5-10 Million SAR at Various Sites (Riyadh, Damam, Khobar, Jeddah, Mecca) using HP Servers (DL-980, DL-580).

Designed and Managed the Desktop Support for MOF at Riyadh Sites using Remote and on-site Desk top support Engineer worth 500000 SAR for yearly Basic and getting best CSAT from the Customer site with less Raised ticket on Operation side.

Implemented and designed the MSL tape Storage for All Super Vision Sites for 1-2 Million SAR and yearly Maintenance support for 30000 SAR.

Successfully implemented Help Desk System across sites for Support and Procurement of Hardware at all Saudi Sites.

Prepared, managed Qatar Data Center and Network design using best ROI using point to point connection using REDLINE Setup.

Mar’07 to Dec’09 Al-Othaim Holding Company, Saudi Arabia

As Sr. System and Security Team Leader

Key Result Areas:

Installing and configuring the following servers:

oWindows Active Directory, Windows Server 2003, 2008 and Microsoft Exchange 2003 & 2007.

oOffice Communication Server (OCS) and unified Messaging.

oSymantec SEPM Anti-Virus and Trend Micro Solution for corporate design and implementations.

oMicrosoft Update Server for Hot Fixes.

Looked after SMS and Email Security over Symantec and Cisco Iron-Port 150.

Handled various VPN roles over Internet for remote access.

Troubleshot Microsoft 2003 and 2008 Exchange Server including CCR, ECLS, CAS and HUB Services.

Highlights:

Recognized as Master Designer of group policy and management.

Efficiently designed and configured the best hard Disk RAID Level for multiple servers for recovery and disaster management.

IT Projects Handled: -

Data Center Migration from Windows 2003 to Windows 2008 using IBM SERVERS and removed TOWER MOUNTED HP SERVERS. Project implementation cost more 5 Million SAR Including Raised floors.

Project lead for Multi Million Saudi Riyal for Oracle implementation along with WIPRO ARABIA. The first retail project in Saudi Arabia worth more than 10 Million SAR.

Right Fax Project for Othaim Holding for more than 3000 User worth 250000 SAR.

May’06 to Jan’07 with ZAIN Information Systems, Pune, India

As Senior System Administrator

Key Result Areas:

Administered Exchange Server 2003 on Windows 2003 Server.

Preparing and holding Symantec back Exec for Windows 2003 and Email back up using HP tape

Drives with different back up policy.

Configuring and administering the Active Directory.

Attended Tier-2 Tech Support calls on the floor for managing the executives.

Apr’04 to Apr’06 with STC Pvt. Ltd., India

As System/Network Engineer

Key Result Areas:

Installed network printers, antivirus, drivers, DSL Routers, Line Checkup and new LAN Cabling.

Performed site visit for installing the server and workstations along with rack mounting.

Installed Active Directory Server, DHCP, DNS and ISA 2003 for cyber cafe, schools and colleges across the J&K which including traveling from one site to another.

Sep’03 to Mar’04 with Maccess Computers & Communication Systems, J&K

As Hardware & Network Engineer

Key Result Areas:

Involved in designing network cable layout and rack punching

Installed Windows 2000 & 2003 for Active Directory implementation and Group policy for the end user desktop settings

Troubleshot desktop and network printers and the domain users

Visited customers’ site for desktop maintenance and support.

Jun’02 to Aug’03 with InfoSoft Solution, J&K

As Network Support Engineer 2005

Key Result Areas:

Attended helpdesk calls and troubleshot the problems faced by the clients.

Liaised with Admin for new user profile in Active Directory.

Involved in hardware repair and software installations.

Responsible for configuring Laser and Dot Matrix Printer for department leads for data closure.

EDUCATION

Master of Information Technology (MIT) from Allahabad University, UP in 2005.

Bachelor of Information Technology and Management (BITM) from Utkal University, Cuttack, Orissa in 2003.

IT SKILLS

Programming Languages: C & C++

Structure Query Languages: MS-SQL & PL/SQL

Protocols: SMTP, SNTP, ICMP, POP3, HTTP, HTTPS, NNTP, IMAP, PPGP

Servers: Windows Server 2016,2012, 2008, 2003 and 2000.Microsoft Office Communication Server 2007 OCS 2007, OCS-CWA, OCS Edge, True Image Enterprise Server.

PERSONAL DOSSIER

Date of Birth : 11th September 1979

Present Address : Rawdah.Bagdadi Street Riyadh, Kingdom of Saudi Arabia

Permanent Address : Karan Nagar -India

Languages Known : English, Arabic and Hindi

Location Preference : Saudi Arabia/ UAE/ Qatar/Kuwait/US

Nationality : Indian

No. of Dependents : 2

Marital Status : Married

Passport Details : Passport No. J7424744 (Issue on May 2012 and valid up to April 2022)

Visa Details : Saudi Employment Visa – Iqama-Transferable

License Details : Indian & Kingdom of Saudi Arabia Driving License.

TECHNICAL PREVIEW

Configured, installed, managed and troubleshot:

oISA 2004 & 2006, Fore Front TMG 2010, Microsoft OCS 2007, Iron Port c-150 and Symantec SMS 8350 for Spam Filtering Solutions.

oWindows Servers 2000, 2003, 2008,2012 ad 2016.

oTCP/IP and NetBEUI Network Protocol, DNS, DHCP, WINS and IIS.

oVPN Server (RRAS), ISA-VPN 2004, 2006 and Fore Front TMG 2010.

oBarracuda Link Balancer, Iron Port, Riverbed (WAN Optimization).

oWindows 2000/2003/2008,2102 and 2016 Active Directory.

oCZ Print Solution 4.0, RIGHT FAX 9.1 & 9.3 Server.

oManage Engine Help Desk System.

oWSUS Server 2.1 and 3.1 and updated patching of Windows based Updates from WSUS Server.

oBT-LOG ANALYSER and Web Filter for ISA 2004 and 2006 related to Audit and Usage reporting.

Arranged all upgrades and backups and involved in setting up & administering Windows 2000/2003/2008,2012 and 2016 Active Directory.

Sound knowledge of:

oExchange Enterprise Server 2003,2007,2010 and 2016 and Hard Disk RAID Level

oNetworks, TCP/IP Internals, Proxy Servers and Firewalls

Managed security using Microsoft Exchange Server 2007 and 2010 in Fore Front Environment, Edge Environment and CAS-Hub Environment

Recovered messaging servers and databases of Microsoft Exchange Servers, 2003, 2007 and 2010 using Symantec backup Exec 10.11.12.5,2012,2014 and Symantec Recover 8.5 using Bare Metal Technology.

Administered Backup Solution using Acronis True Image Enterprise Server 7.1, 8, 9.1,9.7 Echo and Acronis Office365 Cloud.

CERTIFICATIONS

Microsoft Certified Information Technology Professional Virtual Admin.

Microsoft Certified Technology Specialist (MCTS) +ISA 2006.

Microsoft Certified Systems Engineer (MCSE) on Windows 2003 track.

Microsoft Certified Technology Specialist (MCTS) on Windows 2008 Track.

Microsoft Certified Technology Specialist (MCTS) +Messaging.

Microsoft Certified Information Technology Professional Ent. Admin (MCITP).

CISCO Certified Network Associate CCNA.

Information Technology Infrastructure Library-ITIL-Foundation (ITIL V3).

Information Technology Infrastructure Library-ITIL EXPERT.

Associate Training Certificate on Oracle 9i at Karrox Centre, pune.

25 PDU’s from IT Trainings for Oracle Primavera P6.

Project Management Institute-PMP Training along with 35 PDU’s.

Projects IN Controlled Environment-PRINCE2® Practioner.

Information technology Infrastructure Library Certified.

Certified Information System Auditor Training.

Certified Lean Six Sigma GREEN Belt (CLSSGB).

Certified Lean Six Sigma BLACK Belt (CLSSBB).

MEMBERSHIPS

Active Membership with the following companies:

oMicrosoft, Cisco, Juniper, Symantec, TrendMicro, HP, IBM, Acronis.

oEnvironment and Remote Sensing Department.

INTERNSHIP

Title: IT Trainee.

Organization: Bharat Sanchar Nigam Limited (BSNL).

Duration: 6 months.

NOTABLE ACCOMPLISHMENTS

Recognized as Best IT Man Award on yearly analysis and performance basis at Othaim Company in 2008.

Appreciated by senior management and engineers for setting a LAN for Stealth Oxygen Co. Pvt. Ltd.

Contributed efforts in setting up a New Network Infrastructures with Ministry of Education (MOE), Ministry of Interior (MOI), and King Abdullah Financial City (KAFD). ITCC and Riyadh Municipality (MOMRA).

Distinction in migrating Dal AL Riyadh Company from Windows Server 2003 Standard to Window Server 2008 R2 with almost 100% accuracy and bagged award from the Prince Turki Mohammed Al Saud for that achievement.

Prepared and designed a Tier-2 data Center for Alnakhla Company with Fail-Over Power solution and Server High Availability on Microsoft Hyper-V 2016.This data center can accommodate the IP-TV Solution and IP-Phone infrastructure as well for their Future requirement connecting more than 1500 Units including their 20 Towers inside for the residential resorts. My Work was appreciated, and I was honored with certificate and Cash Prize by HE Sheikh Mohammad Hezam Saedan for this work.

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