Customer Service Software

MITUL K DESAI

Contact no: 972-***-****

Email id: *****************@*****.**.**

Address: ***, *****, ***** **** **-Operative Society

Navsari, Gujarat

OBJECTIVE:

To contribute the organization with best individual efforts in achieving organization goals and to have continuous self-development by the way of learning and exposure through new assignments

SUMMARY:

7 years and 11 months of experience in Manual Testing

Currently working Krtya Software Pvt Ltd as senior software QA, Surat. (From Year of April 2017 to Present).

NetWeb Software Pvt Ltd as Software QA engineer, Baroda. (From Year of 2010 to 15 Dec 2015).

Promact Software Pvt LTD as Software QA engineer, Baroda. (From 2008 to 2010).

Education Qualification:

M.Sc (I.T) from Veer Narmad South Gujarat University from Surat.

B.Sc (I.T) from Veer Narmad South Gujarat University from Surat.

Diploma in software Testing (DST) from STC InfoTech from Mumbai

Skill Summary:

Functional Skills

Knowledge of SDLC and STLC.

Understanding functional requirement document as per the client’s communication.

Designing/Executing Test plans, Test Scenarios and Test cases.

Experience & knowledge of Functional Testing, Integration Testing, Regression Testing, Adhoc Testing, Exploration Testing System testing and compatibility testing.

Effective Defect Tracking and Reporting.

Defect analyzes and document defect found during the test cases execution timely manner.

Creating/Setup QA server.

Performing Patch/Build (For Java and .Net applications) and deployment process on QA and Test servers.

Release product from QA environment.

Database: Knowledge of MS SQL 2005, 2008 and Oracle10 and 11g.

Bug Tracking Tool: Team Track sarena and Bug zilla, Mantis, Accurev, Jira, TFS

Operating System: Windows 2008, XP Professional

Project handle:

Company Name

Krtya softwares

Project Name

Rule

Team Size

Independent

Role

Manual Functional Testing

Logging bugs in Bug Tracker (Team Track).

Regression/Compatibility Testing, Exploration Testing

Client Communication

Description

Rule is developed of Municipality for Puerto Rico country.

Rule application is divide into the different modules like (Security, Finance, Customer service, Municipality, Human resources.)

I have tested Customer service and Human resource applications.

Main Features of customer service application like Service Request, Form, Knowledge based, Community, Chat, Social and Reports.

Main Features of Human resources application like Organizations, Employee, Recruitment, Appraisal, Payroll and Attendance.

Company Name

Netweb software Pvt Ltd

Project Name

OneSource Procurement (Web application developed for well-known USA based Procurement company)

Team Size

5

Role

Manual Functional Testing Logging bugs in Bug Tracker (Team Track).

QA Build and deployment on QA servers.

Preparing Daily/Weekly reports.

Weekly calls with client at US.

Regression/Compatibility Testing

Description

Procure+ is a feature –rich e-procurement solution with catalog management and transaction management capabilities to manage entire purchasing process.

Procurement application Procure+ automates the procurement process of an organization and enables business to business e-commerce between an organization and its supplier.

Procure+ is a robust, easy to use, web based procurement application that completely automats an organization’s procurement process from order placement to fulfillment and receipt.

www.ePlus.com

Company Name

Promact Software Pvt Ltd.

Project Name

Client touch

Team Size

2

Role

Understanding the client’s requirement.

Creating Test Plan and preparing Test cased based on requirement.

Executing the Test cases.

Logging bugs in the bug Tracker.

Preparing Daily/Weekly reports.

Communicating with developer on identified issues.

Description

This is the web based application and developed in asp.Net Technology.

Main feature are keep touch with our old, new and prospect clients to campaign product through email.

This software is very useful for sales person to promote their product online.

Project Name

Muzer

Company Name

Promact Software Pvt Ltd

Team Size

1 (Handle by Me)

Role

Understanding the client’s requirement.

Creating Test Plan and preparing Test cased based on requirement.

Executing the Test cases.

Logging bugs in the bug Tracker.

Preparing Daily/Weekly reports.

Communicating with developer on identified issues.

Role

This is the web based application and developed in asp.Net Technology. This is the music web site.

Main feature are Creating play list, adding songs from different source, sharing songs to friends, playing songs, creating different category of songs, video songs.

Company Name

Promact Software Pvt Ltd

Project Name

Prive

Team Size

2

Role

Understanding the client’s requirement.

Creating Test Plan and preparing Test cased based on requirement.

Executing the Test cases.

Logging bugs in the bug Tracker.

Preparing Daily/Weekly reports.

Communicating with developer on identified issues.

Description

This is the web based application and developed in asp.Net Technology. This is the Job Portal domain.

Main features are advertising the job to their clients based on the profile and requirements, client express their interests and the conduct interview.

There are different phases, logins and give job advertising services till hire desired candidate for this position.

Other Project

FYL (Free Your Life) and Supplier Portal which integrated with Procure+ application.

Personal Profile:

Name : Mitul Kiritbhai Desai

Date of birth : 21st July, 1985

Linguistic Abilities : English, Hindi & Gujarati

Nationality : Indian

MITUL K DESAI

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