Engineer Sales Order Management

Jeonalyn Jasmin

Chemical Engineer MEM Manufacturing Management

Mobile No.: +63-917-*******; Quezon City, Philippines E-mail Address: **********@*****.***

Work experience is concentrated in Engineering / General Engineering, with exposure to Sales & Order Management, Quality of Gas Regulator Products and Regulator Product Design. With 13 years of work experience, with tenure in management and as individual contributor. WORK EXPERIENCE

Senior Technical Support Engineer 2, Product Configuration – Pressure Management, Emerson Electric Asia Ltd. ROHQ, Quezon City, July 2014 to date Configured a total of 9 Regulator product designs in an electronic environment for selling process during the first year of tenure.

Conducted 6 trainings for product and tools to several groups within the team, customers and end- users and schools (students and instructors) for regulator product design, sizing and selection and material selection.

Participated in the 2016 Manila Technology Exchange; an all-platform tradeshow and collaboration with End-Customers for products and solution. Award:

Influential Champion – award given for the contribution in enriching Knowledge Management for Manila Organization.

Technical Duties:

● Acted as a back-end programmer for the FF2.0 System. Maintaining and loading newly developed products including pricing and engineering data

● Interface with Customer Service, Marketing, Applications Engineering, Engineering and Operations on resolution of customer technical requirements

● Provide training and support for Product Configuration to other members of Order Engineering Team

● Build Order Entry Modules by defining and entering missing product construction

● Assists Sales, Product Managers, Order Engineers and other groups for technical guidance. Leadership Assignment: Managed the Training Effectiveness Strategy for the whole Pressure Management group with a target of 1:1 ready replacement for leadership roles and SME roles for the following positions: Order Engineer, Sales and Order Management Staff, Technical Writer, Web Developer, Graphics Designer.

Senior Team Lead, Order Management and Application Engineering – Regulator Technologies, Emerson Electric Asia Ltd. Inc. ROHQ, Makati City, May 2010 to July 2014 SAVED the company $82,156 in the year of study for Problem Solving in Action. Savings is from the ppm defects of products shipped to the customer. This is an extensive and focused product training for Order Engineers handling BOM correction and updates. Active Role in the Project Execution Meeting in McKinney, Texas with delegates from India, China, Dubai and Romania. With the following output:

• Strengthen the Applications Engineering and Order Management processes of the sales channels around the world.

• Created a database system to be used by Sales Channels in all world area as a common reference for price quotes, technical advice and application issues for faster turn-around time for applications engineering and order processing. Industry Partner of Adamson University- helping the institution in creating a curriculum to have an industry ready graduates in compliance with Washington Accord. Strong leadership skills driving change in processes, employee development and training. Key Skills:

Order Management Process Development, Implementation and Review o Bronze Award for the Problem Solving in action with the used of the following tools: LEAN Management, Perfect Execution, Value Stream Mapping and QC Tools for analysis

o Seamless transition between business systems used from Order Processing System (DOS-based) to Oracle.

o 100% process documentation in compliance with ISO 9000:2008 for the following processes: Order Detailing, Order Entry, Rep Holds, Return Goods Authorization (RGA), Change Order Processing and Rep Holds.

Team Members Development and Training

o Developed and implemented the training curriculum for new and tenured employees. Curriculum includes Material Science, NACE, Non-destructive Testing and Regulator basic design.

o Developed team member capabilities thru individual development plans. Two key positions created; Senior Technical Support Engineer 1 –Perfect Execution and Team Leader.

Gas Regulator Technical Expert

o Acted as the point of escalation for technical advice regarding applications engineering and order management issues

Link between local manager and Engineers including managers abroad o The effective link between the local manager, the point of contact in the United States and the 9 Engineers, supporting Order Management and Applications Engineering for all world area

o Responsible for the team performance; monitors key performance index for timeliness and quality

Applications Engineer – Industrial and Natural Gas Business Unit, Emerson Process Management- Regulator Technologies, Inc., Makati City, Sept 2009 to May 2010

Sales Office Inter-phasing

o Provides applications engineering to Regulator Technologies contacts in Europe, Middle East and Asia

o Assist Sales channels in reviewing Customer P&ID or GAD drawings to understand customer requirement (projects)

o Assist Sales channels in troubleshooting existing regulator installation

Technical Duties

o Sizing and selection of Regulator products and over-pressure protection for various applications: natural gas, cryogenic, seawater and other industrial processes

o Performs material selection for applications and pricing calculation

Engineering and Factory Inter-phase

o Works with Sustaining, R&D Engineering and Marketing in McKinney, Texas to come up with a better solution for a regulator application Order Management Engineer – Emerson Process Management – Regulator Technologies, Inc., Makati City, January 2008 to Sept 2009

Technical Duties

o Prepares the bill of materials for orders with special options; o Validates orders if technically correct for order o Troubleshoots system related issue to help the order go thru from Fisher First 2.0 to Order Processing System (OPS) to Oracle.

Sales and Marketing Assistance

o Assists pricing auditor for price validation

o Coordinates with Marketing for pricing strategy to be applied in an order

Works with Engineering in Shanghai to set-up new part number for special constructions

Sustainable Quality Monitoring

o Participates in Problem Solving and Value Stream Mapping o Created the Central Tracker; an automated excel file that links all related files for Order Management for more efficient workload monitoring Technical Support Engineer- Pricing Auditor/Order Management Engineer, Emerson Process Management- Regulator Division, Sykes Asia, Inc., Ortigas, Pasig City, September 25, 2006 –January 2008

SAVED the company $100,000 in the first year of implementation. Strengthen the pricing process. Responsible for checking if correct List Price Adder was used by Sales Channels based on the updated Bill of Material(BOM) used. Ensure that correct deal, project discounting and transfer price (Intercompany) is used.

Line Engineer, QA Failure Analysis, IBIDEN Philippines, Inc. Sto. Tomas, Batangas City, September 1, 2005 – September 23, 2006 Works with frontend and backend QA groups by giving feedback on the defects identified thru commonality analysis using Pareto Char and other QC Toolst. Data was used during Material and Review Board meetings participated by Manufacturing, Sustaining Engineering and QA groups. 100% Process documentation for in preparation for ISO 9000 audit Assistant Supervisor, QA-Certificate of Conformance, IBIDEN Philippines, Inc. Sto Tomas, Batangas City, Jan 25, 2005 to September 2005 Works with Planning Team during process simulation and time commitment and lot prioritization. Analysis more on use of control charts to study which machine is working well, which needs calibration and maintenance.

CERTIFICATION

Knowledge Management Practitioner Certification,

Center for Conscious Living Foundation, Inc., May 2014 TRAININGS ATTENDED

● Non-Destructive Testing, March 6-10, 2017, Metal Industry Research and Development Center – Department of Science and Technology

● Problem Solving and Decision Making (Systematic Managerial Analysis), Asia Business Consultant, Quezon City, May 2016

● Product Configuration Training, Emerson Process Management Regulator Division, McKinney, Texas, July-Sept, 2014

● Selection and Interviewing Skills, Emerson Process Management, January 2014

● LEAN Enterprise Training, Emerson Process Management, August 2013

● Change Management Workshop, Emerson Process Management, April 2013

● Situational Leadership, Emerson Process Management, April 2013

● Project Management, Asia Business Consultant, March 2013

● Essentials of Management, Ateneo d Manila University, December 2012

● 7 Habits for Highly Effective People, FranklinCovey Philippines, August 2012

● Breakthrough Coaching, Visions & Breakthroughs International, Inc., April 2012

● Communicative Leader, Emerson Electric Asia, Ltd Inc, January 2012

● Wireless Technology Basic Training, Makati, January 2012

● 7 QC Tools, RRS Management System Consulting, Inc., January 2011

● 147th Gas Conference, Emerson Process Management Regulator Division, McKinney, Texas, Feb 2007

● Regulator Sales Training, Emerson Process Management, Regulator Division, McKinney, Texas, Mar 2007

● Failure Mode and Effect Analysis, Batangas City, February 2006 EDUCATION

Masters in Engineering Management – Manufacturing Management, Pamantasan ng Lungsod ng Maynila, Academics Units Completed 2010

Bachelor of Science in Chemical Engineering, Adamson University, March 2004, Top 7 of the graduating class

Diploma of Technology – Electronics Technology, Philippine Science and Technology Centers, 1997-1999, Top 2 of the graduating class

Contact this candidate