Manager Management

JAYENDRA SAI CHELLURI

DIPLOMATIC STREET● PO *****● WEST BAY● DOHA● QATAR

MOBILE NUMBER : +974-****-****

EMAIL ID : ***********@**********.***

Delivery Manager (Data Science, Machine learning, Big Data, Cloud (AWS) and IOT)

Proven track record of managing large technical teams, creating revenue and delivering support and development on cutting-edge technologies that benefit the organization and align with their strategic goals.

An accomplished project management professional, Technical Services Manager and individual contributor looking to parlay extensive management experience into a management position. A proven track record of setting up large teams, managing multi-million dollar budgets for innovative products and services. Adept at adapting to new technologies, adhering to Organization’s strategic goals and developing teams in a quick turnaround time to service these goals.

16+ years of experience in multiple multi-national organizations, managing multiple technical teams, and handling mission critical projects. Additional experience in Recruitment, Budgeting, Planning, Training and complex decision-making related to compensation. Able to manage teams through periods of growth and crisis and generate ideas from the team that thrive to be profitable for the organization. Looking to further contribute in a team setting.

Areas of Expertise:

Resource Management

Project Management

Financial Management

Operational Management

Client Relationship Management

Risk and Change Management

Compliance Adherence

Recruitment

Compensation Decision-Making

Training and Skill Development

Strategic Planning

Budgeting

Reporting and Presentations

Managing Crisis Situations

Business Analysis and Management

Technical Expertise:

Virtualization : VMWARE 5.0 & 6.0

Operating Systems : RedHat Linux, Suse Linux, Sun Solaris, Windows, IBM AIX & HP Tru 64

High Availability : Veritas Volume Manager & Veritas Cluster Server

Programming : Java, JSP, JDBC and Shell Programming

Backup : Veritas Netbackup & EMC Legato Networker

Scheduling : Control-M and Redwood Cronacle

Monitoring : ITM, ITCAM, Netcool, Sitescope, IPMON & HP Openview

Professional Enhancements and Trainings:

Symantec Storage Foundation on Unix & Wintel

VMware vSphere : Optimize and Scale V6

MS Excel – Programming and Advance Reporting

MD02 &03 – Management Development in IBM

Project Management Professional (PMP)

Cambridge University – BEC Vantage Training

CAREER EXPERIENCE

Technical Services Manager – IBM India Pvt Ltd, Bangalore Aug 2015 – Present

Managed a team of around 38 members. Ensured the daily functioning of the team. Conducted interviews, hired and trained new employees. Conducted orientation sessions for the new employees. Employee goal management. Set long-term and short-term goals in accordance with the Organization’s policy. Conducted periodic appraisals to ensure the goals are closed promptly. Effectively communicated organization’s announcement to the team members. . Effectively delegated technical tasks within the team based on the skill level and task complexity. Provided policy guidance where required. Periodically evaluated employee training needs and nominated them to various trainings. Organized client meetings and presentations. Handled crisis situations effectively. Documented and addressed all the risks. Strictly adhered to all the compliance standards. Fulfilled the HR function for the team as the initial SPOC. Made compensation decisions for all the team members.

SME Lead – IBM India Pvt Ltd, Bangalore July 2012 – August 2015

Handled the Performance and Capacity Management service area for multiple clients. Lead a team of around 8 members. Regular assessment of the Performance of critical applications and storage. Reporting and analysis of the 3 metrics of performance – CPU, Memory and File system. Prepare Capacity models for the resource requirements based on the business forecast. Involved in the design decisions for the resource requirements Recognition.

Service Delivery Excellence Certificate

Sr. Systems Engineer - HSBC Software Development (India) Pvt Ltd, Hyderabad June 2007 – July 2012

Worked for the HSBC Datacenters in London and Hong Kong. Visited Hong Kong as a part of knowledge transition. Part of a 12 member team which is responsible for all the technical tasks in the team. Handled production change requests and releases. Resolved Major incidents. Raising calls with the vendors and resolving service affecting issues. Automation using Shell-programming, Java, JSP and Servlets.

Awards

Best Production Team Award at HSBC for Q1 2012

Team Member, Network Operations Center – TNS, Hyderabad April 2005 – Mar 2007 Monitoring the UNIX and Network environment across all the TNS Global Network. Acted as a spoc for all the 1st Level and TRU64 Unix related issues. Managed File System related tasks on the Unix OS, backups using EMC Legato Networker on UNIX and Wintel platforms. Managed the scheduling of Oracle and UNIX jobs using Redwood Cronacle. Monitoring the Routers and Firewalls. Scripting with Sitescope API for advanced performance Monitoring.

Team Member, Webhelp Global Services, Hyderabad March 2003 – Apr 2005 Technical Support Specialist on various tools and technologies of Microsoft.

Certifications:

1 Cleared HSBC ITSM Executive Assessment Certification (HSBC ITIL Format)

2 BEC Vantage Certified from Cambridge University

3 Symantec Certified for Storage Foundation on UNIX

4 Cleared IBM ITIL Certification.

SCHOLASTICS:

B.E (Mechanical) from Osmania University in 2002

Personal Information:

Date of Birth: 15 Aug, 1979.

Country : India

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