Customer Service Sales

Todd Lasher

**** **** ******* ***

Chandler, Arizona

602-***-****

*.******@***.***

Summary:

Worked as Eng'r analyst. Responsibilities were; MRO customer service, cost analysis, pricing quotes, service contracts, repair orders, warranty claims, fleet trend monitoring, part procurement, log book and configuration research, failure mode tracking, workscope recommendations, repair development capabilities on parts and tooling. I’ve especially enjoyed the time working with customers; many friends and acquaintances have been made throughout the industry. Education:

Utah Tech and University of Utah

Aeronautical Certificate

May 1986

Specialized courses in: Aviation business management and aviation maintenance technology. University of Utah: Logistics, Business management and accounting courses. Pilots license, Aircraft type ratings/ endorsements, flight-deck system programing and yearly type recertification training.

Employment History:

Honeywell International

Eng'r Analyst

Jan-94 to May 2018 Repair analyst; Customer tech support, removal complaints, problem resolution, insurance claims, engine performance data evaluation, non-conforming material dispositions. Tool design/ procurement, Close tolerance plate inspection, electrical system/ fault isolation and repair, detail finding reports. Knowledge in: Microsoft, ERP, MRP, SAP, Labview, AutoCad, 5S, GDT, NDT lean principles, Six Sigma, DFFS/ RCA, STEM concepts, Arinc, ADFX buses, RTA’s, ATP’s, MOT’s, BOM’s, STC’s/ SAIB’s, AD’s, MEL’s, FAA, EASA, CAAC, ISO/IEC, IPC-A-610/ 620, AS9001/ AS9102, metrology, ATSM standards and MSDS/ OSHA regulations. Oct-91 to current B&L Productions: Part time manager and CSR. Duties include: Personnel management, contract negotiations, A/V support, travel coordination and security.

Aug-88 to Jan-94 Garrett/ AlliedSignal: Eng'r Test/ R&D involved designing and building test concepts with the use of cad design, wiring schematics, calibration/ correlation to metrology standards. Hands on fabrication skills with many types of precision measuring tools, materials, electronic components and chemical compounds. Working knowledge in atmospheric elements, pressure, Flow, load/strain, optical, vibration, thermal and RTA surveying. Acquisition system PLC data on Pc & Mac platforms, ATP doc writing and lots of development tool design. Jan-86 to Aug-88 E-systems: Demonstration Rep for Flight control systems, nav instruments/ autopilots, special tooling, system programing, Avionic installation, airframe fabrication/ mods, flight control rigging and troubleshooting.

Apr. 1985 to Jan-86 Utah College Internship, performed feasibility studies and development testing on air/ ground Navigational equipment.

Professional Skills:

Customer service, Sales presentation, AV equip/ production, I.L.S/ part stock market part procurement programs, aircraft flight operations, pre buy inspections, aircraft sales, part/ component configuration, equipment and document research: Expert References:

Scott Williamson 480-***-**** Rich Kupiec 602-***-**** Chris Starkey 623-***-**** Consultant/ Mentor Supervisor Friend

Southwest Airlines (Captain) Engine line mgr. Aircraft spares broker **********@*****.*** ******@***.*** ********@***.***