Customer Service Sales

Hera Oktavia

Secretary

Qualified secretary with 11 years of varied administrative work experience

and proven ability to handle and manage office environment. Possesses effective organizational skills, in addition to willingness to work in a new and challenging post within a growth oriented and progressive company that would enable me to utilize analytical skills to an environment that fosters openness, development and new ideas.

WORK EXPERIENCE

Engineering Secretary cum Document Controller

QD-SBG Construction Site Office – Engineering Department July 2013 – Present Doha, Qatar

Tasks:

- Maintained construction documentation and files.

- Provided administrative support for engineering team.

- Constantly reviewed active files and followed up with subcontractors to ensure compliance with set timelines.

- Prepared and disseminated correspondence.

- Managed daily/weekly/monthly agenda and schedule.

- Updated the shop drawings logs and prepared other technical documents (RFI and Design calculation).

- Responsible for the control and coordination in all activities related to data and document management and other technical documents.

- Managed to maintain an accurate in all projects documents (incoming/outgoing) in chronological order and by subject.

- Ensured documents are numbered, registered and issued through project review and approval system and issued in a timely manner.

- Ensured proper satisfactory operation from the document management including transmitting, receiving, recording and archiving of documents.

- Created and maintained a document registration for effectively filing, archiving and retrieving electronic documents.

- Document quality check in accordance with project and client requirement Coordinates document workflow within the activities assigned to ensure quality and completeness of all projects deliverables.

- Worked in a fast paced environment where a sense of urgency was a must.

*************@*****.*** +974-******** Doha, Qatar Business Development Officer

QD-SBG Construction Main Office – Business Development Department June 2012 – July 2013 Doha, Qatar

Tasks:

- Analyzed current and past expense budgets, sales, product deficiencies, and revenues.

- Analyzed current customer base to identify potential sales opportunities.

- Engaged in market research in order to identify new opportunities for business.

- Explained to potential customers about the various benefits offered by company products or services; following them up so as to close the business deals.

- Responded to queries and complaints from clients.

- Developed business proposals for existing and new customers.

- Developed innovative strategies for retaining clients.

- Prepared annual budget (marketing) and track expenses relating to the budget.

- Negotiated timelines and budgets.

- Stay up to date on company best practices, policies, products, pricing and promotions.

- Developed comprehensive knowledge about the business and its development practices, its marketing activities and prospective clients.

- Entailed participating in media communication activities for the company; these activities include marketing press release, website and advertisement. Secretary / In-House Event Organizer

Hasan Sadikin Governmental Hospital

January 2007 - March 2012 Bandung, Indonesia

Tasks:

- Arranged the schedule for meetings and lecturing of the consultants, recorded and distributed minutes on a timely basis.

- Processed a large volume of daily mail (incoming and out coming mail).

- Composed routine correspondence.

- Provided secretarial support for the Consultants.

- Assisted Consultants with short and long-term planning.

- Managed space allocation, coordinated time-table for academic program.

- Managed and arranged the procedure for local and international course and training for the Consultants as well as travel management.

- Participated as an active member on numerous departmental committees.

- Administered and controlled an operating budget; prepare financial report monthly.

- Prepared the financial report of division program.

- Managed and organized educational program such as congress, seminar, workshop, symposium.

- Formulated a proposal for a strategic plan which has been implemented at the Departmental level.

- Built a good coordination with Pharmacies as sponsorship for the In-house program.

- Designed such leaflet and poster as one of our step of promotion. EDUCATION

Bachelor Degree in English & Tourism Department

The School of Foreign Languages & Tourism_STBA Yapari ABA, Bandung - Indonesia June 2002 - July 2006

CORE COMPETENCIES

COMPUTER SKILLS

- MS Word and Excel to generate spreadsheets and correspondence.

- MS Power point as program presentation.

- MS Access to design custom screens, generate reports, design menus and design program sub-routines.

- MS Outlook.

REFERENCES will be furnished upon request.

I hereby certify that the above information is true to the best of my knowledge and belief. Hera Oktavia

Applicant

Accuracy Excellent organizational skills Confidentiality Planning & time management

Initiative

Reliability

Stress tolerance

Customer service orientation

Willing to work on flexible schedule and high workload

Contact this candidate