Test Manager

LYNDA K. MACINTOSH

***********@*****.*** ● 248-***-**** ● linkedin.com/in/lyndakmacintosh

Software Quality Analyst Lead

Michigan-based, dynamic, versatile test professional with broad based experience in providing test analysis and high-quality test plans for diverse functional areas. Keen ability to analyze complex requirements and develop comprehensive tests that deliver solutions. Exceptional technology skills combined with proven ability to collaborate with cross-functional teams, form strategic partnerships, and successfully implement and oversee complex projects. Proven testing experience includes mainframe, web, mobile, infrastructure, data/ database/ software conversions.

KEY STRENGTHS

Industry Expertise: Manufacturing, Healthcare, GM OnStar, Payroll, Human Resources, Oil & Gas Credit Card

Project Management ● Test Engineering ● Testing Standards ● User Centric Solution Delivery

Source Documentation ● Requirements Gathering ● Quality Focused ● Can-Do Attitude

Detail Oriented ● Problem Solver & Troubleshooter ● Exceptional Communicator

Agile ● Waterfall ● Iterative

HTML ● XML ● Java ● C++ ● Oracle SQL

ALM/Quality Center Expert/Administrator

ClearQuest ● Bugzilla ● SoapUI

COBOL/COBOL II ● PL1 ● DB2/DB2 QMF/SPUFI

PROFESSIONA.L EXPERIENCE

Digital Technology Solutions (DTS), Troy, MI (2018-2019)

Lifecycle QA Test Lead, ALLY, OCT 2018-FEB 2019

Planned testing of Lifecycle scenarios across integrated Auto Retail/Lease Financial Systems and Third-Party Vendors.

Managed defects, test cases and test schedules within Quality Center.

Led team of 6 geographically diverse, onshore and offshore Functional Testers, managing test case load, and working to meet weekly test case execution goals.

Coordinated discussion, testing and resolution of complex issues between testers, the Business, and Repair Teams.

TM FLOYD, Remote (2017-2018)

UAT Test Lead, BCBSVT (Blue Cross Blue Shield of Vermont), Jan 2018-SEP 2018

Monitored and supported client UAT team.

Managed defects, test cases and test schedules within Quality Center and ClearQuest.

Performed backup role for UAT manager including metrics reporting from Quality Center and communication with Vermont leadership.

Coordinated discussion, testing and resolution of complex issues across integrated components of the NASCO and Vermont systems.

Facilitated communication with other plans and vendors in support of End to End testing.

LYNDA K. MACINTOSH, Page 2

Tester, BCBSA (Blue Cross Blue Shield Association), Aug 2017-Nov 2017

Temporary Assignment for the Association in support of a “red” project.

Tested multiple batch jobs and online modules improving test case steps as testing progressed.

EDS/HP/HEWLETT PACKARD ENTERPRISE, Detroit, mi (1986-2017)

Test Lead, Shell Oil, Aug 2014-Feb 2017

Successfully led global test team from inception for a major development project involving a global client, a third-party vendor, and in-house operations, database administrators, and development teams.

Contributed to success of first production release by onboarding and training offshore team of 18 while traveling to mitigate risk of inexperienced team members.

Resolved 1,500+ defects by leading triage meetings and coordinating defect resolution across teams and client using Quality Center.

Drove establishment of base solution and customizations for the first country, Canada.

Supported successful on-time completion of UAT via daily triage calls in coordination with client Test Manager.

Administrated HP’s ALM/Quality Center for the project. Imported and organized Requirements/Design Documents/Test Scenarios/Test Cases. Reported on test coverage and traceability. Scheduled test case executions across multiple testing phases. Reported Daily Metrics related to test executions and defects.

UAT Tester, Georgia Medicaid, Mar 2014-Jul 2014

Accepted temporary assignment to support mitigation plan for key project at risk of missing deadline.

Quickly modified and executed test cases with productivity numbers rivaling experienced Medicaid testers.

Test Lead/Senior Test Specialist, HP Workday Implementation, Feb 2013-Feb 2014

Led system integration testing of reporting and UAT testing for 50+ integrations for HP Workday implementation.

Managed test case lifecycle, from creation and review to scheduling and execution through to defect documentation and retest.

Facilitated team building by traveling to onsite review sessions, supporting an aggressive test schedule.

Test Lead/Senior Test Specialist/Tester, CIGNA, Oct 2010-Feb 2013

Increased test execution productivity over 50% by creating Excel utility to effectively address claims files.

Handled testing efforts for inbound and outbound claims while quickly learning healthcare industry claims processing, resulting in promotion to Outbound Test Lead in an agile-hybrid environment.

Mentored multiple test managers rotating through difficult project, providing fast onboarding of processes, project expectations, and team norms.

Collaborated with cross-functional teams, including business analysts, developers, healthcare client, data team, and onshore and offshore testers.

Lead Tester, GM OnStar, Jan 2008-May 2010

Supported key GM OnStar initiatives, including infrastructure upgrades, web interfaces, and expansion into China in an agile environment.

Developed test strategy for multiple OnStar projects while planning for and performing regression and remediation testing on multiple production-to-be-environments.

Mentored team members new to OnStar applications, Quality Center and testing.

LYNDA K. MACINTOSH, Page 3

Payroll Test Lead/Senior Test Developer, Human Resource Offering, Jun 2006-Dec 2007

Supported implementation of ExcelleratEHRO for Cardinal Health, leading payroll tower testing team with test case development and execution, parallel testing, RTM maintenance and issue resolution.

Trained and provided ongoing support to inexperienced, geographically-diverse test team. Trained team in Quality Center, how to test, and analyzing requirements.

Led data integration testing effort while supporting test directors and managers with estimates and schedule changes.

Senior Test Developer, EDS Internal Management Reporting, Mar 2005-Jun 2006

Engaged analysts as testers to support implementation of IMR website enhancements.

Coordinated system and integration testing cycles.

System Tester, GM OnStar, Jul 2003-Mar 2005

Supported test team leaders with status updates.

Mentored new team members.

Authored and reviewed test plans and cases for application and infrastructure enhancements.

Successfully executed multiple test cycles maintaining all test assets within Quality Center.

Previous experience includes Information Specialist, Project Leader, Team Lead, and Systems Engineer/Developer on many GM applications and projects from 1986-2003.

EDUCATION & TRAINING

Central Michigan University, Mount Pleasant, MI, B.S. in Business Administration

Management Information Systems/Accounting

Certifications: ISTQB, CSTE

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