Customer Service

KATE ALVAREZ

*** ** ****** ****** ***** Dubai, UAE - +971-**-***-**** - **************@*****.***

CAREER SUMMARY

Versatile, enterprising, dynamic, enthusiastic, a graduate of Bachelor of Science in Information

Technology with 3 years of experience in total. A dedicated and focus person, completing multiple

Task simultaneously and following through to achieve project goals. An organized individual who

Can provide a professional and efficient first point of contact for customer. Flexible and

Hardworking with strong drive to succeed.

CAREER OBJECTIVE

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

Areas of Interest. Programming, Troubleshooting, Adobe Photoshop, HTML, Filing of documents, Database management.

SKILLS

Prepare and interpret technical drawing

Install computer system and networks

Diagnose and troubleshoot computer Systems.

Proficient in Microsoft Office,Excel and Adobe Photoshop

Problem solving, decision making, planning, execution

Introduction to system analysis and design

PERSONAL EXPERIENCE

Sales Associate Nov 2018 – April 2019

Electro med Global Village Sheik Mohammed Bin Zayed Road Dubai, U.A.E.

Key Responsibility

• Cross sell products and Access customers needs and provide assistance and info on product features.

• Team up with co –workers to ensure customer proper customer service.

• Remain knowledgeable on products offered and discuss available option.

Admin Assistant July 2016 – August 2017

Expert Rider Marketing Naga City, Philippines

Key Responsibility

• Answer queries by employees and clients.

• Maintain and Update company database.

• Prepare regular reports on expenses and office budgets

• Maintain a company calendar and schedule appointments

Sales Associate October 2015 – April 2016

Centro Mall Sorsogon City, Philippines

Key Responsibility

• Assisting customers in selecting right product.

• Performing financial transactions.

• Demonstrate product knowledge of the product being sold.

• Communicating with customers.

Sales Associate July 2014 – August 2015

Oppo Mobile Technology INC. Sorsogon City, Philippines

Key Responsibility

• Provide product information, using lectures, films, charts, and/or slide shows

• Provide product samples, coupons, informational brochures and other incentives to persuade people to buy products.

• Set up and arrange displays and demonstration areas to attract the attention of prospective customers.

INTERNSHIPS

Social Security System, Philippines

July 2014 to November 2014 (5 months): Checking SS numbers, adding of contributions, filing, assists clients

Scanning of documents, data management, and data processing.

EDUCATION

AMA Computer Learning Center Collage of Sorsogon

Bachelor of Science in Information Technology, Philippines, April 2014

Computer Hardware and Servicing (CHS) Certificate under TESDA (Technical Skills and Development Authority)

Casiguran Technical Vocational School, Bicol Philippines

Secondary Education (Food Trades) Vocational School, March 2010

QUALIFICATION PROFILE

Can work under pressure, willing to work overtime, can undergo

Training and can easily cope up with different fields of work.

Hardworking, Initiative, Punctual, Honest, Neat, Resourceful, determined, good moral character and a dedicated person with the ability to succeed.

Friendly, outgoing, charismatic, easily adapt environment, and changing priorities.

Computer literate.

PERSONAL INFORMATION

Age : 25

Date of Birth : July 17, 1993

Place of Birth : Sta. Cruz Manila

Civil Status : Single

Nationality : Filipino

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