Sales Engineer

Kyle Peacock

Chester, NY ***** 845-***-****

***********@*****.*** linkedin.com/in/kyle-peacock-8693099a

Senior Sales Engineer

Demonstrate Commitment to Clients by Driving Brand Loyalty and Advocacy

Perform sales engineering for leading-edge technology companies in defined sales channels, building relationships with large clients. Enhance end-user experience in ecommerce space, fostering loyalty and advocacy, increasing revenue.

Enthusiastic performer, thriving on presentations to business users. Leverage secondary skills with technical education delivery, communicating effectively to end users and practitioners. Demonstrate flexibility, working either collaboratively or independently.

Skills:

Pre Sales & Post Sales Engineering C++ Application Development Java, J2EE, JSP Programming

Commerce Developer & Business Administrator WebSphere Portal (Aka: Digital Experience) Development

DB2 (Stored Procedure) & Oracle (Pl/SQL) Application Development Java Script HTML / CSS

Professional Experience

IBM, Poughkeepsie, NY 1998 - 2018

Senior Sales Engineer

Took role of senior sales engineer in area of WebSphere Commerce and much of the Watson Customer Engagement software portfolio. Worked with clients throughout sales cycle in both pre-sales and post-sales capacity.

Increased market penetration by upgrading two large ecommerce implementations with B2B capabilities as well as B2C; resulting in increased client revenue of $10M+ each and increased client satisfaction.

Led technical response team “on-the-ground” at first Commerce on Cloud SaaS client; reducing time-to-market, problem resolution, and implementation costs.

Led world-wide sales engineering team for ecommerce with RFI and RFP responses, demonstrations, and technical enablement; advocating faster adoption against competition across accounts in North America, Europe, Asia Pacific, and the Middle East.

Competed and won client initiated "bake off" amongst competing ecommerce platforms. Demonstrated outstanding value against competition, resulting in long-term client adoption and revenue generation.

Leveraged deep technical platform knowledge providing business user education during multiple post sales implementations; reducing time-to-market and support costs while enhancing client acumen.

Presented and demonstrated to C-Level executives and Steering Committee on value of rapid deployment options; resulting in adoption across multiple brands and increased revenue.

Developed highly customized demonstrations of platform to deliver value to IT, business, and system integrators during the entire sales cycle; fostering client advocacy across business units.

Drove client revenue and adoption for multiple accounts from 2000 to 2015, resulting in multiple 100% Club Awards, and a 1% Performer award for outstanding performance.

Kyle Peacock ***********@*****.*** Page Two

ANALOG RETRO, Home Based 2008 - 2009

Principal Developer

Developed applications for IOS and Android tablets, including commercially available game apps. Established best practices around development and delivery. Gained proficiency around C, C++, and C# programming languages.

AUTODESK – THE YOST GROUP, Home Based 1994 - 1998

Consulting Application Engineer

Performed as application developer for Autodesk 3D Studio & 3D Studio Max. Developed Visual C++ network rendering interface, C++ programmer utilities, and stop-motion DVR capability, facilitating recordings of 3D animation.

PERSHING SECURITIES - DIVISION OF DLJ, New York, NY 1997 - 1998

Senior System Architect

Designed and developed client-server application for DLJ's 500+ correspondent brokerage firms, providing brokers with account and relationship management functions, financial tools, customizable views, and integration of external financial products.

THE CIT GROUP, New York, NY 1994 - 1997

Senior Systems Analyst

Designed client-server DB2 credit approval application for 600+ credit analysts, integrating to Dun & Bradstreet Service Bureau.

Education

Bachelor of Science (BS), Electrical Engineering, Worcester Polytechnic Institute, Worcester, MA, GPA: 3.75

Social Work

Volunteer Emergency Room technician - St. Anthony Community Hospital, Warwick, NY

Volunteer Emergency Room technician - Orange Regional Medical Center, Middletown, NY

Volunteer Emergency Room technician - Arden Hill Hospital, Goshen, NY

Volunteer Emergency Room technician - Englewood Hospital, Englewood, NJ

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