Customer Service Sales
Resume:
Raymond Lara
Versatile and focused team worker with approximately 6 years of experience in various technical, management and customer service related positions. Experienced in Leadership, event planning and information technology. Friendly, fast-learner with an eye for detail.
5 S Fork Ave
Merced, CA 95340
***.*******@*****.***
EXPERIENCE
Livingston Community Health, Livingston — IT Hardware Tech
December 2018 - Present
●Support up to 300+ End Users, solving an average of 6 tickets daily
●Operated within remote desktop support
●Xerox printer IP configuration
●Managed Solarwinds web help desk
●Badge printing fargo HID system
●Maintain and repair technological equipment or peripheral devices
●Setting up Hardware, installing and configure software and drivers
●Perform regular upgrades to ensure systems remain updated
●Troubleshoot system failures or bugs and provide solutions to restore functionality
●Asset tag company hardware and maintain activity logs
●Managing workstations.
●Resolving network and connectivity issues.
Galt Computers, Merced — Store manager
October 2018 - November 2018
●Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
●Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
●Ensure high levels of customers satisfaction through excellent service
●Complete store administration and ensure compliance with policies and procedures
●Maintain outstanding store condition and visual merchandising standards
●Report on buying trends, customer needs, profits etc
●Propose innovative ideas to increase market share
Mosaic, Merced — Computer specialist
January 2018 - October 2018
●Pay attention to customers when they describe their computer problems
●Ask customers questions to properly diagnose the problem
●Walk customers through the recommended problem-solving steps
●Set up or repair computer equipment and related devices
●Train users to work with new computer hardware or software, such as printers, word-processing software, and email.
Verizon Wireless, Merced —Assistant manager
July 2015 - December 2017
●Analyze markets in order to identify new sales and business opportunities.
●Compile and track sales data.
●Maintain good long term relationship with customers, sales staff and suppliers.
●Meeting Sales goals and deadlines.
● Assisting the manager in organizing, planning and implementing strategy
● Coordinating retail store operations
● Ensuring store schedules and objectives are met by employees
Quality Computer Service, Merced — Computer technician
August 2013 - December 2015
●Update knowledge and skills to keep up with rapid advancements in computer technology.
●Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
●Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system. .
●Assemble and modify existing pieces of equipment to meet special needs.
●Zendesk operation assisting end users
●Direct unresolved issues to the next level of support personnel
●Pass on any feedback or suggestions by customers to the appropriate internal team
TECHNOLOGY PROFICIENCIES
Process Flows: SolarWinds; Zendesk; VoIP
Software: MS Office (Word, Excel, Outlook, PowerPoint, Access)
Browsers: Chrome; Safari; Firefox; MS Edge; IE; SeaMonkey Navigator; Opera
Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems
Networking: LAN & VPN/Remote Connectivity, TCP/IP, Server installation
Platforms: Windows XP/7/10, Unix, Linux, Citrix, Android, IOS,
EDUCATION
Valley High School, Merced — Diploma
2008 - 2011
Graduated at the top of my class with an above average GPA.
Saylor Academy, Merced — Enrolled
December 2018 - Present
Currently studying computer science in Saylors online education system to earn college credits, and further my IT knowledge banks.
SKILLS
●Technical Troubleshooting
●LAN Connectivity
●Business management
●Professional Sales
●Hardware Configuration
●Adobe Photoshop
●Phone & Online Support
●Excellent Customer service
●Team leadership
●Versatile
●Organized
●Open Broadcast Software
AWARDS
Gold Star Store Awarded for outstanding customer service each quarter.
Top 2% Sales representative Achieved top 2% sales rep in the country.
References
Ryan Dinubilo, HIT/IT Specialist
Tomas, HIT Support
Kody Clapham, Construction Foreman
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