Administrative Assistant Customer Service

Andrea Gillis

**** ******** ** **, **** Canton, OH 44730 ***********@*****.*** 330-***-****

Receptionist ~ General Office ~Administrative Assistant

SUMMARY:

Dependable General Office Worker with more than 10 years of transferable experience. Proven clerical, customer service and communication skills in a variety of settings. Upbeat, positive attitude with a history of producing quality results and surpassing customers’ needs. Proficient in using office computer software, including Microsoft Office and all other office equipment.

SELECTED SKILLS:

General Office:

Organized and implemented group activities and meetings in an efficient manner

Scheduled appointments and assured timely arrival

Maintained accurate financial records, and paid all invoices on time

Answered phones and took accurate messages

Prepared reports and created documents using Microsoft Word and Excel

Located desired information using the Internet

Maintained Customer Resource Management (CRM) database

Customer Service:

Welcomed customers and visitors in a friendly and courteous manner

Provided customers / clients with desired information in a timely manner

Listened, calmed and assisted customers with concerns

Established friendly and lasting professional relationships

Communication:

Utilized Internet email as an effective communication tool

Answered phones in a courteous and professional manner

Established a rapport with diverse individuals and groups

Demonstrated ability to express ideas in a team environment and influence action

EXPERIENCE:

Kenan Advantage Group, Green OH

Hours of service Auditor 6/2018 – Present

Career Concept, Canton, OH 08/2017 – 4/2018

Career Counselor

HR Block, Massillon, OH 12/2013 – 4/2018

Seasonal Client Service Professional / Receptionist

Staffing Service, Canton, OH 9/2016 – 02/2017

Temporary Receptionist/Administrative Assistant

Ohio Department of Job and Family Service, Canton, OH

CSR/Career counselor – Ohio Means Jobs Center, Processing center 02/2010- 5/2016

EDUCATION: Associates of Business, Stark State College-Business/Marketing, North Canton, OH

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