Tammy Pierce

**** ***** *****

Dayton, Ohio *****

307-***-****

ac9flx@r.postjobfree.com

SUMMARY OF SKILLS:

●Competent use of Microsoft Word, Excel, AX, AS400

●Excellent Customer Service Skills

●Good understanding of claim processing for various insurance companies.

●Excellent typing, editing and data processing skills

EXPERIENCE:

2014- Present Affinity Apparel, Fairborn, OH

Customer Service Representative, Front Desk Receptionist and Customer Service Support

Receive calls that come from other companies and from customers using the automated system or who called the direct corporate line. Screen calls, and direct to correct department. Support for Customer Service Representatives answering emails and calling back customers as needed. Outbound calls to rectify credit card processing failures. I am responsible for one time catalog mailings and assist in, sending out return labels as needed and filing UPS and FEDEX claims for lost/stolen and damaged packages. Responsible for gathering orders from email and fax, distributing workload and completion of any orders that are unable to be entered by representative, including contacting customers regarding errors and questions.

2011-2013: Tyler Technologies, Dayton, OH

Clerk, Data Entry Operator—Enter data in prescribed format; Route maps for Field Operations; Track Production using Excel, Memos using Microsoft Outlook and Word, Filing, Answer Phones.

2004-2011: Blue Cross Blue Shield of Wyoming, Cheyenne, WY

Member Service Representative, Claim Verification, Data Entry Operator—Began employment as Data Entry with last promotion being Member Service Representative. Entered claims; Sorted and distributed reports, scanned prescreen and verification of claims for correct information; Answered member services lines, resolved customers claims issues, clarified and educated members regarding their insurance using insurance policy documentation

2004-2004 Kelly Services, Cheyenne, WY

Transcribed medical notes from Dictaphone for non-profit medical organization and worked as receptionist and word processor for attorney’s office.

2002-2004: T-Mobile USA, Thornton, CO

Financial Care Representative—Made payment arrangements, took payments over the phone, explained statements to customer; Mentor for training classes coaching one-on-one with newly hired employees.

1999-2002: Startek USA, Greeley, CO

Technical Support, Customer Service, Assistant Trainer, HR Office Assistant—Assisted callers with their technical issues for online server; Inbound and Outbound calling regarding wireless phone service, trained new hires to assist callers; did payroll, benefits and worker compensation claims.

1997-2000 Rocky Mountain News

Carrier, Route Handler-- Hand delivered papers to unsatisfied customers. Addressed complaints; delivered routes when carrier failed to come to work and trained new carriers on routes

1990-1997 Colorado Department of Corrections

Administrative Assistant where I provided office support for Parole Officers; Used Wordperfect and Microsoft Word for memos, letters and legal documentation needed for Parole Hearings. Answered phones, greeted clients, opened and closed parolee files. Did research on Colorado Bureau of Investigations network (CBI); Implemented filing and organizational procedures; Trained Officers on use of CBI network and overseen testing needed for certifications.

1987-1990 University of Northern Colorado

Clerk Typist- Registrar’s Office; Insurance Secretary-Student Health Center--Verified student enrollment for student loans; filed, typed letters, computer research, phones. Supervised one employee and up to two student workers. Maintained computer records of insurance enrollments records and waivers. Assisted students with claim forms; verified and pre-processed claim forms for forwarding to insurance agreement.

1987-1987 Western Temporary Services

Temporary Clerical Employee--January 1987 to April 1987, Data Entry, Weld County Tax Assessors Office; May 1987 to September 1987 entered information into Symphony for Quality Control Department at Golden Aluminum then produced graphs and other technical reports as needed.

1984-1986 Colorado State University

Word Processor Operator--Typed research papers using WordMarc Word-processing Software, (specifically designed for engineering/technical writing). Instructed and assisted graduate students in use of WordMarc. Other duties included answering phones, travel arrangements, inventory and ordering supplies.

1984-1984 National Rehabilitation Consultants

Clerical support for four counselors--answered phones, typed reports from Dictaphone; as first secretary in Fort Collins Branch of company I set up files and office systems.

1983-1984 Valentine Temporaries

Temporary Clerical--Report typing and keypunch operator.

1981-1983 Illinois League for Nursing

As an Executive Secretary I was responsible for Board and Committee material, minutes and membership records; typed medical materials and made conference materials using Dictaphone and mimeograph machine. Scheduled participants and directed set up of sites for workshops, seminars and continuing education programs.

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