Desktop Support Sales Representative
Resume:
William J. Treuting, III
Manassas Park, Va, 20111
***************@*******.***
Objective: Windows Administrator or Desktop Support position in Information Technology that will allow me to be challenged, show my willingness to work hard, and utilize and expand my current computer skills.
Experience:
September 2009- Current- Manassas Park City Schools. Instructional Assistant & Math Seminar Instructor.
In supporting the classroom teacher, I aided in implementing lesson plans and programs related to the learning standards of the state of Virginia. In the absence of the classroom teacher, I administered the lesson plans, provided instruction, and continued to teach the class. With appropriate supervision, training and experience, assisted in teaching communication skills, implementing student behavior and learning programs with the use of behavior modification and crisis intervention. Taught a remedial math class that helped to reinforce previously taught math standards to students in need of additional support. Provided academic and physical assistance to students. Utilized Windows 10 to instruct, build lesson plans and to help reinforce state learning standards. Used the cloud base Canvas system to keep students, parents and coworkers up to date with daily lesson plans, notes and various other instructional tools. Used PowerSchool system on-line software for inputting grades, tracking parent contact and issues, and charting progress. Helped to maintain or fix issues with network printers, scanners, projectors and other various hardware in the classroom. Coached various sports including football, baseball, basketball and wrestling. Utilized the following sports related databases: GameChanger, Hudl, and DVSport. Produced highlight reels and video media on Windows, Apple, and smart phones for players trying to get college sports scholarships.
February 2008 to July 2008- The Peterson Companies, IT Specialist.
Provided full desktop computer support for Windows XP and Mac OS platforms as well as MS Office, various Adobe software and media creation software. Supported a wide variety of hardware configurations varying from wireless to Bluetooth. Full control of help desk ticketing software (Track-It). Completed trouble tickets as well as answered email and phone calls. Supported Treos, Blackberrys and various Samsung devices. Troubleshot and fully serviced various printers, scanners and copiers.
September 2007 to November 2007 - Missile Defense Agency, VIP Executive Support Team.
Provided full desktop computer support, hardware, software and blackberry support for VIP users. Ensured daily that all users’ computer, laptops and Blackberrys had full function and network activity on Unclassified and Classified networks. Performed various tasks through Active Directory (unlocking user accounts, creation of account, adding printers/computers to domains). Other duties included answer phone calls and emails to provide support to users on both classification networks. Using the Remedy Software to add, update and resolve trouble tickets every time a user requested assistance. Performed hourly walk through to insure all users had full access to all equipment and to insure there were no network outages. Supported Windows 2000 and XP operating systems, Microsoft Office 2000, XP and 2003 Office. Migrated Unclassified computer systems from Windows 2000 to Windows XP ensuring that all users settings and all data was not lost.
April 2006- July 2007- APPTIS System Administrator/Call Center Agent.
Worked as a Call Center agent supporting the Federal Trade Commission in Washington DC. Supported users on a Windows 2000 network. Information systems supported included computer towers, laptops and Blackberrys. Answered user’s telephone calls and applied my troubleshooting skills to resolve their problems over the phone or through Remote Agent SMS tool. Supported various applications (Microsoft Office, Corel Word Perfect, Adobe Acrobat, various Oracle applications). Supported multiple printers, scanners, copiers and various peripheral devices. Entered tickets using the Remedy ticket tracking software. Went onsite to perform various maintenance tasks. Using the Norton Ghosting software, built computers and delivered to various destinations. Performed basic printer maintenance and cleaning.
July 2004- April 2006, Science Applications International Corporation, National Security and Space Business Unit, Network Administrator/ Information Systems Security Officer.
Network/System Administrator for an unclassified network and multiple classified networks. Supported users on a variety of platforms (Windows NT, Windows 2000, Windows XP, UNIX, Red Hat, and Linux).
Server Planning, Design, Configuration, Build- Configured and built servers to support various networks and user groups (Windows Server 2000, Microsoft Exchange 5.5, Microsoft Exchange 2000). Restructured previously built Active Directory. Upgraded previous exchange server from Microsoft Exchange 5.5 to Microsoft Exchange 2000).
Virus Server/Console configuration and maintenance. Using Symantec Norton to send out the Virus Scanning Software to client machines and to ensure all clients had updated Virus Definitions and engines.
Performed computer security tasks for multiple networks (checking audit logs, updating virus definitions, installing security updates for operating systems and software, and other various tasks. Ensured Networks followed security plans by performing security walkthroughs; insured machines had proper software and hardware updates and were following other proper computer security guidelines. Maintained network stability and security by installing, maintaining and configuring firewalls. Installed, controlled and patched routers and switches.
Nov 2002- July 2004, Northrop Grumman IT/TASC SOCC LAN Support
Provided Desktop support for users on various classifications as well as platforms (Windows NT, 2000, XP and Macintosh OS X) Server Configuration, Design, Build- configured and built servers to support various networks and user groups (Windows Server NT and Windows Server 2000). Virus Console configuration and maintenance. Using McAfee and ePolicy Orchestrator to send out the Virus Scanning Software and the update of Virus Definitions. System Administration of Proposals, Network and standalone systems. Patching network boxes to ensure proper setup. Support for DOD proposals (Desktop support and doing mandatory security audits). Printer setup, configuration and maintenance. Proper handling and destruction of classified and proprietary media. Testing of software, servers and Operating systems to ensure proper and full use as well as applying security lock downs that are needed.
June 2000-Nov 2002, Manpower (NRO) Seasonal Manpower Support
During summers and holidays worked for Facility Management and Upgrade (Installation of Anti-Terrorism window film, installation of brail door signage, installation of electrical, coaxial and computer cabling, facility renovation, special event set-up, and various building maintenance). Provided SCI escort for un-cleared visitors.
June 2001-Aug 2001, Comm Clean/ ZETA Associates Security Support Tasks
SCI document destruction, classified computer hard drive destruction, facility-controlled item inventory.
Information Technology Support (Configure computer systems, configuration and verification of network cabling, installation of computer programs on hard drive and system-networking initialization)
June 2001-June 2001, Comm Clean/ SCITOR General Office Administration Tasks (Part Time)
Answered multi-line phone system, filing, copy machine, classified document destruction). Provided SCI escort for un-cleared visitors.
Feb 2001-May 2001, Finish Line Retail Merchandising (Part Time)
Retail Merchandising, sales representative, stock clerk, cash register operation, cashier, inventory preparation, and merchandise ordering, receiving and stocking.
Computer Training: A+ Certified, CISCO Networking Class, Keyboard Class, Computer Skills Class, and (Microsoft Office 98- Word, Access, Excel, Power Point)
Education: High School Diploma from Manassas Park High School
Completed 15 hours college credit
Completed two Classes from Learning Tree International (Introduction to Windows 2000/ Trouble Shooting Active Directory).
Honors & Awards: NRO Director's Team Award Summer 2001
NRO Director's Team Award Summer 2002
NRO Certificate of Appreciation Summer 2002
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