Customer service,administration
Resume:
CURRICULUM VATAE
OF
DIKELEDI BELINDA RAKWALA
1. PERSONAL DETAILS
Surname : Rakwala
Maiden name : Mudau
First name : Dikeledi Belinda
Date of birth : 17 April 1981
Identity number : 810**********
Contact number : 076*******
Gender : Female
Marital status : Married
Nationality : South African
Province : Limpopo
District : Vhembe District
Dominion : Christian
Home language : Venda
Drivers license : Code 10 (Own Transport)
2. LANGUAGE EFFICIENCY
LANGUAGES
SPEAK
READ
WRITE
English
Good
Good
Good
Xitsonga
Good
fair
fair
Zulu
Fair
Poor
Poor
Setswana
Good
Good
Good
Sepedi
Good
Good
Good
3. CONTACT DETAIILS
Physical address : 117 Vleifontein
Postal address : Dzata street 0948
Contact number : 076-***-****
4. EDUCATION
Highest standard passed : Grade 12
Institution : St Brendan’s Catholic High School
Years obtained : 1999
Subject passed : Biology Hg, Geography Hg, History Sg
: H/Economics Hg, English Hg
: Tshivenda Hg, Afrikaans Hg
: Microsoft Word, Internet Surfing
OTHER QUALIFICATION
Name of Institution : P.C Training & Business College Course passed : Microsoft Word, Internet Surfing
Microsoft Access, Microsoft Excel
Field of study : End User Computing
Year Completion : 2007
OTHER QUALIFICATION
Name of Institution : University of Venda Course passed : Sociology of social change and
development. Psychopathology.
Social institutions Psychology
Psychotherapy. abour relations
Field of study : Honours bachelor of Art
Year Completion : 2005
5. ACHIEVEMENTS
1999: Awarded a leadership certificate by St Brendan’s high School.
6. ATTRIBUTES
Computer skills(Ms,Word Excel.PowerPoint,Internet Explorer and Publisher)
Communication skills (principles of Batho pele)
Ability to work under pressure
Hardworking/ Self-starter
Ability to work in the team and independently
Task drive and adaptable
Diversity of commitment
Networking skills
Ability of paying attention to details
7. ATTACHED CERTIFICATES
Matriculates Certificate
Achievement Certificate
Degree Certificate
ID Copies
Computer Certificate
8. PROFESSIONAL PROFILE
8.1 Previous position held
Name of the institution : Foot Gear
Position : AssistantManager
Year : 2017
Responsibilities Held : Supervising the store,receiving,
acknowledging stock, Filling and
Merchandising
: Administration, Closing /Opening the Store
: Dealing with Customer Complaints
Name of the institution : PEP Home
Position : Manager
Year : 2015
Responsibilities Held : Supervising the store,receiving,
acknowledging stock,Filling and
Merchandising
: Administration, Closing /Opening the Store
: Dealing with Customer Complaints
8.1.1
Company : Arthur Filling Station and Panel Beaters
Position : Administrator
Year : 2008
Responsibilities Held : Filling, Typing, Writing Quotations and
: Invoices, answering the phone, taking
: Messages, supervising the tuck-shop
: Dealing with Customer Complaints, Notify
the finance people about our outstanding
accounts, as well as reminding our
Debtors, about their account Status
8.1.2
Company : Morkels Furniture store
Position : Sales advisor
Year : 2007
Responsibilities Held : Prospecting for new customers
: Updating our existing customers on their
accounts, and delivery status of their
goods.
8.1.3
Company : Coca-Cola Fortune
Position : Promoter
Year : 2005
Duties : Promotion and product awareness, Asset
care in verifying fridges and cooling
equipment, Record keeping/Merchandising
9. REFERRALS
Name-Surname
Institution
Portfolio
Contacts
1.Velatia Ramunzani
Shoe City
Manager
2.Mr sihle xabani
Footgear store
Manager
3.Olga Mabitla
PEP Home
Area Manager
COMPETENCIES
: Programme and Project Management skills
: Presentation and Facilitation skills
: Planning, Financial system and Organizing
: Communication (negotiator & mediator)
: Confidentiality /Collaboration
: Problem solving/ Negotiations skills
: Monitoring &Evaluations skills
DECLARATION
I declare that the information written is nothing but the truth and to the best of my knowledge, if so the CV can be rendered null and void.
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