Customer Service Representative

David Wiley

Email: *****.*****.***@*****.***

Home Phone: 519-***-****

Mobile Phone: 519-***-****

Experience

Customer Service Representative – Bradford Exchange Group - 2018 to 2019

**** ****rd Street, London ON

Sills Include:

- Soft communication skills including customer de-escalation and education.

- Processing sales of various items and upselling where possible.

- Finding solutions to customer issues.

Customer Service Consultant – Convergys - 2009 to 2018

568 Second Street, London ON

Skills Include:

- Soft communication skills including customer de-escalation and education.

- Navigation and configuration of multiple brands of mobile hardware.

- Soft sales skills with goals of customer satisfaction.

Customer Service Professional – Teletech - 2006 to 2008

355 Wellington Street, London ON

Skills Include:

- Internet and networking trouble shooting skills.

- Skills in computer virus and spyware removal.

Technical Support Specialist – Sitel - 2001 to 2006

333 Ontario Street, St. Catharines ON

Skills Include:

- Local and networked printer trouble shooting skills on both Macintosh and Windows platforms.

- Training of new hires in both general computer skills and advance printer color management.

- Created technical documentation on various devices for multiple platforms.

Education

Toronto School of Business

Network Administration program completed.

Niagara College

First Year of Electronics Engineering program completed.

East Elgin Secondary School

High School Diploma received.

Awarded Scholarship for grade level achievement Electronics and Digital Courses.

Computer Skills

- Skilled in all forms of Microsoft Office: Word, Excel, Power Point and Open Office.

- Skilled with Microsoft Visual Basic.

- Experienced with both Microsoft Windows up to version 10 and Macintosh OS up to OS X 10.4.

- Can type up to 50 words per minute.

- Experience in Adobe Photoshop, Indesign, and Illustrator as well as Quark Xpress.

Achievements

- 2012 received Bell Canada's Super Star reward for customer service

- Comptia A+ Certification

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