Customer Service/Warehouse
Resume:
Rashinda Monique Villines
Highly Motivated and Determined to Succeed!
Las Vegas, NV 89102
********.**@*****.***
I have come to know that one of my best attributes is the ability for me to never meet a stranger. I have always been easy to talk to because I'd rather listen, understand and assist any situation to the best of my ability.
Authorized to work in the US for any employer
Work Experience
Technical Support
TTEC - Las Vegas, NV
November 2018 to Present
I was hired for Customer Support, once hired i excelled and was offered to option to train to become Technical Support trained. I completed the training and began assisting customers with troubleshooting equipment an setting up receivers an verifying the different cables needed for setup Customer Service Representative
C3/CustomerContactChannels - Las Vegas, NV
November 2017 to Present
Customer service representative for Humana Health care. Certified in Verification of Benefits, Billing, Enrollment and Pharmacy Authoritions and Referrals. My normal day consists of handling anywhere from 40-50 inbound calls a day regarding member benefits an eligibility for services . Also processing Ebilling payments for member premiums as well as answering any questions pertaining to member coverage and benefits
Mail Presorter
Pitney Bowes - Charlotte, NC
February 2017 to April 2017
In a warehouse setting I was responsible for examining zipcode, city an state on mail being unloaded off big rigs onto a assembly belt for presort. Then shipped to other locations for further sorting at different locations
Heat Treat Operator
SEI Inc.
April 2016 to August 2016
I was trained to operate a heat press machine to an logos, numbers, names and decals to sports apperral ordered by consumers via Web an catalog. We mostly contacted teams, professional as well a community teams
General Associate
Honda Power Equipment
September 2013 to August 2015
I was responsible for assembling an inspecting finished products of fully assembled lawnmowers Housekeeping Supervisor
Burroughs & Chapin- Mainna Inn
May 2010 to July 2011
This is a 5 Diamond resort owned by Burroughs & Chapin out of Myrtle Beach,SC. We cleaned out 5 room villas for celebrities as well as condos. I was the last set of eyes to see the room before the customer so my job was very important. I had to sign off on each room I inspected, leaving me responsible so I took my job, name and reputation very seriously Shift Manager
Burger King - Myrtle Beach, SC
August 2009 to April 2010
Being shift manager required me to over a see the crew and the maintain a successful flow of busniess. I also handled set tills for the next day as well as handle safe deposits an drop offs. Cleaned an closed the store
Machine Operator
GKN Driveline - Burlington, NC
December 2006 to January 2008
I worked as an automotive parts machine operator. I was responsible for making sure metric where accurate at all times while the machine cut drive shafts from metal rods set to those metrics . Unloading the finished product and move to the next stage of the process. While loading raw materials to ensure constant production
Revenue Auditor
UPS - Durham, NC
April 2006 to January 2008
I was responsible for scanning package on an assembly belt that's being feed from unloading package cars an fright. Checking packages to ensure that the customer has accurately weighed the package as well as accurately measured L.W.H an Dim weight
Education
In progress in Accounting
Horry-Georgetown Technical College - Myrtle Beach, SC August 2009 to November 2009
GED
Piedmont Community College - Roxboro, NC
May 2001 to May 2001
Skills
Assembly (6 years), Customer Service (3 years), Data Entry (3 years), Windows (5 years), Quality Control (2 years), Training (4 years), Call Center (1 year), CSR (2 years), Customer Care (3 years), Customer Support (2 years), Bilingual, Tech Support Certifications/Licenses
Driver's License
August 2016 to December 2024
Medical billing
January 2018 to Present
Certified in medical billing and Authoritions and Referrals Assessments
Customer Service Skills — Proficient
September 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/6c8i5cjytyqsjc0f Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I know how to use an navigate CI
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