Service Software
Resume:
Andrew Hatty
Troy, MI *****
mailto:**********@************.***
Experience:
Flagstar Bank Troy, MI June 2002 to May 2019
Asset Management Specialist
● Responsible for hardware asset management functions including acquisition and disposal management, reporting, termed user recovery and tracking of equipment at over 200 remote sites.
Hardware Asset Management
● Used Altiris and Lansweeper to create customized reports and track all assets at over 200 remote offices.
● Reports to identify outstanding equipment and equipment not talking to the network
● Business continuity, chargeback and hardware placed on maintenance.
● Active users equipment for hardware upgrades and migrations to new OS
● Reports to determine out of compliance items.
● Equipment in stock and pending return.
● Customized Reports for projects, office openings, closings and hardware upgrades
● Used Service Now to input purchase requests, report tracking termed user equipment and pickup status and track service requests.
● Created custom reports based on request. These were for business analytics.
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Software License Management
● This included reconciliation, reporting and software license key management. Ensured compliance with software licensing, recovery and charge back.
● Used Altiris to create software ownership and compliance reports based on product and to input software purchases
● Created software harvesting reports that show software usage and compliance.
● Worked with vendors to review software purchase reports and quote renewals.
● Created a software license database in Altiris to track software license keys. Dsposal of Assets.
● Ensured all assets were disposed securely that were end of life at any site.
● Researched local vendors to ensure proper disposal in areas we had offices.
● Completed a monthly disposal list of asset that was sent to the CIO for approval .
● Coordinated with disposal vendor to ensure pickup was completed, reporting was received and ensuring disposal process standards were followed.
● Reviewed disposal vendor offerings and completed multiple vendor interviews to ensure best disposal vendor was chosen.
Assisted Creating an ITAM process and development of best in class efforts.
● Reviewed current processes to ensure that our current internal policies matched best in class efforts based on industry standards set by the International Association of IT Asset Managers.
● This included processes for Aquisition, Disposal, Communication, Compliance Security and Contract review. These standards were provided to auditors. Created solutions to improve business continuity and better business analytics
● Worked with a vendor to create a customized return kit that included a box, packaging material and prepaid return shipping label for easy return of remote user equipment when employees left the company.
● Created bundles on vendors websites for IT Equipment to enable easy ordering of products by departmental purchasing agents.
● Worked with vendors to store equipment at their site for offices with no space.
● Reviewed contracts to ensure equipment was on contract so it can be serviced quickly when service was necessary.
● Created Excel check out forms that were filled out when equipment was provided to allow tracking of equipment provided to customers. Facilitated the IT Purchasing request process.
● This including handling vendor and order management, reviewing and verifying requests for accuracy and approving invoices.
● Worked with management up the CEO to obtain approvals for purchases and projects.
● Upon receipt of request, used service now to enter in requests to the appropriate queue, Ensuring that new hires and equipment requests were delivered timely.
● Used Coupa to review requests, provide reports and review invoice status.
● Assisted with the implementation of an IT Service Catalog in Coupa that included all approved hardware and software offerings for easy ordering
● Created bundles to ensure we purchase the correct hardware and software
● Worked with Vendors to bid quotes and check product availability.
● Worked with customers to create quotes and verify hardware and software needs.
● Developed reports in Service Now to show outstanding and completed requests. Vendor Management
● Completed monthly vendor questionnaires ensuring valid information for vendor offerings.
● Reviewed vendors for service offerings and bid out services for IT Procurement, hardware and software asset management, maintenance and equipment disposal. Budgetary Invoice Management and Contractual
● Reviewed assets listed under maintenance contracts to ensure that any disposed assets are removed and only active devices are covered.
● Helped with acquisition and budget planning by providing budgetary numbers. Assisted with budget and project reconciliation.
● Performed Invoice Management (Reviewing and Processing Invoices), worked with vendors on incorrect invoices and reported on weekly purchase order spend. Mobile device management
● This included acquisition, activation and tracking.
● Met Quarterly with wireless vendor to go over usage, eligible upgrades. unused equipment and service offerings.
● Scheduled and assisted with Migrations to financial consultants and board of directors.
● Assisted senior management with obtaining support for wireless issues and ensured timely product delivery for product orders.
● Ensured all lines covered international travel, avoiding excess fees when traveling. Print Management.
● Ensured all active printers were on maintenance and inactive were removed.
● Reviewed equipment needing upgrade or repair and obtained approval. Move Process
● Responsible for coordinating and performing the move process of IT assets.
● This included moving all computers at HQ and setting up network printers. Office Supply Management
● Handled Office Supply Management for IT.
● Ensured special orders were completed.
● Ensured packaging materials were ordered in various sizes to support equipment being shipped.
Project Management
● Managed projects including large, small and medium.
● Created reports on spend based on project number and approved PO Education
Davenport University Graduated June 2002
BS – Marketing
Obtained 50% Tuition for highest overall GPA in Marketing. Certifications
CHAMP – Certified Hardware Asset Management Professional Recertified March 2019 CITAM – Certified IT Asset Management Professional. Recertified March 2019 CSAM – Certified Software Asset Manager Recertifies November 2019
ITIL Foundatons
Software Knowledge
Altiris Asset Management, Lansweeper, Service Now, Coupa, Novell Zen Asset, Remedy, Microsoft (Access, Visio, Project, Office Suite), Adobe Acrobat, Lotus Notes, Microsoft Outlook, Clarity, Peoplesoft.
Courses Completed
Completed a course on Basic SQL via New Horizons
Completed Franklin Covey’s 7 Habits of Highly Effective People Course Completed Franklin Covey’s Time Management Essentials. Completed a Managing Multiple Priorities Class.
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