Information Security Analyst

IVELINA ENTCHEVA

SUMMARY

Over twelve years of Information Technology experience serving as a System Security Specialist, Security Administrator and IT Systems Support for large and small sized firms in a range of industries. Experience includes account administration, support, encryption, installing, diagnosing, and administering Symantec Endpoint Protection (SEP 12), DCSSA, Q-Radar, PKI, BitLocker and Sophos SGN Hard drive Encryption, Proxy tools, Share Point, Windows 2003/2008/2012 Server, Windows 7/10, Windows XP, MS Office, Smartphone and iPad Devices. Microsoft Certified Professional (MCP) and A+ certified.

EDUCATION

Technical University, Bulgaria

MS in Computer Engineering

CERTIFICATIONS

• (A+) CompTIA A+ Certified

• (MCP) Microsoft Certified Professional in Installing, Configuring, and Administering MS Windows XP Professional

• (MCP) Microsoft Certified Professional in Implementing & Supporting NT 4.0

TECHNICAL SKILLS

• Operating Systems: MS Windows Server 2003/2008/2012, MS Windows 7/10, MS Windows XP, MS Vista, MS Windows NT 4.0, MS Windows 2000/98/95, MS DOS, Novell NetWare 3.1x, Mac OS, IBM Mainframe, VAX/VMS.

• Ancillary Skills: Active Directory accounts and resources management, BMC Remedy, Service Now, PKI Entrust Certificates Management, VPN Client, Laptop Encryption, Q-Radar, Symantec Data Center Security Server Administration (DCSSA), Symantec Endpoint Protection, Share Point, Altiris Desktop Management software, MS Lync, MS Office Professional 2010/2013, LogMeIn software, Smartphone and iPad Devices.

EXPERIENCE

August 2013 to Sanofi, Bridgewater, NJ via KForce

July 2018 System Security Specialist/ Security Administrator

• Administration, support and monitoring of Symantec Endpoint Protection (SEP), Symantec Data Center Security Server Administration (DCSSA), Q-Radar

• Implement, support and manage System Security Operations tools (proxy & web filtering, managing exceptions, and applications whitelisting).

• Assist with SEP antivirus management system, monitor for viruses, and validate signatures are up to date enterprise wide.

• Managing and support of PKI and VPN certificates, creating reports and troubleshooting (PKI Entrust Certificates Management). Approver for SSL SHA-2 server certificates.

• Administration of Laptop Encryption using SafeGuard Enterprise (SGN) and BitLocker.

• Working with Active Directory (AD), Share Point, Wireshark, Fiddler.

June 2011 to Novartis Pharmaceuticals Corporation, East Hanover, NJ via Unisys

August 2013 Remote and Desk side Support

• Provide day-to-day technical customer support: level 2 and 3 for end users. Troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion. Hands on desktop support and experience with imaging, software deployment technologies, encryption, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, printers, scanners, and iPads). Hardware repair on laptops, specifically Dell and Lenovo. IPad deployment.

• Providing infrastructure services for PKI Entrust Certificates, and VPN access, accounts and resources management.

• Maintain documentation and training material for supported services.

• Excellent knowledge of Microsoft Windows operating systems (XP, and Windows 7), Lotus Notes and Microsoft Office 2007/2010 applications (Outlook, Word, Excel, Power Point, and Access).

January 2007 to ShoeStoreFront.com, Harrison, NJ

June 2010 Computer Systems Analyst

• Support and maintain company's web site (online store).

• Update store inventory - process orders and payment.

• Customer's e-mail and phone support.

• Web site is based on Znode Storefront e-commerce package, runs on a Windows 2003 server with Microsoft SQL server.

May 2006 to CCMP Capital LLC (JPMorgan Partners LLC), NY, NY

August 2006 IT Analyst

• Installation of new LAN, WAN and computer environment for client’s new office in NYC.

• Installation and configuring MS Windows XP Professional, MS Office Professional 2003, Adobe Acrobat Professional, Blackberry Desktop Client Software, Altiris Desktop Management software, IMIN Communicator, VPN Access Client, Symantec Client Security, MS Exchange Server 2003 and other software packages.

• Creating and deploying images for Dell desktops and laptops using Altiris and Ghost software.

• Setting up e-mail accounts. Light activation, syncing mail and troubleshoot BB issues

August 1999 to Schering Plough Research Institute, Kenilworth, NJ

February 2001 IT Support Analyst

• Configuring new laptops that have to be sent to clients for new medical studies of the company.

• Used Ghost Software for laptop deployment.

• Team provided desktop support of users.

• Collecting data form sites’ machines for the research studies of the company.

• Using Windows 2000, IBM Mainframe, Lotus Notes and MS DOS 6.2.

May 1999 to Citibank at Citicorp Center, NY, NY

July 1999 Computer Specialist

• Y2K Software Remediation Project.

• Testing workstations for Y2K compliance, upgrade of software to make all workstations in the bank Y2K compliant.

• Tasks include using Windows 98, Internet Explorer, and MS Outlook.

Contact this candidate