Customer Service Sales

SUMMARY

Make and Manage Millions of Dollars all while INSPIRING the Human Spirit!

EXPERIENCE

MANAGER, STARBUCKS; RALEIGH, NC — 2010-PRESENT

Secured record high sales growth 20% over LY; Generated revenue profitability by an additional month; Drove waste from 18% to 2%; Recruited, Trained & Coached team, benching 80% in advanced placements; Demonstrated and Improved customer experience satisfaction by more than 64%; Built area cooperation and supports ONSITE EXECUTIVE, DUKE TIP; DURHAM, NC — SUMMER 2010 Created and facilitated co-curricular activities; Liaised parents, students, educators, campus supports with 99% success rate; Disseminated tools, solutions, and success INDIVIDUAL & FAMILY COUNSELOR; RURAL/URBAN, NC — 2002-2010 Orchestrated personal and systemic change drivers with a 90% success rate; Lead the charge in compliance & reporting for state and national agencies; Facilitated individual, family and group interventions; Consulted organizations and therapeutic boarding schools YOUTH DEVELOPMENT DIRECTOR, NCC; RALEIGH, NC — 1995-2009 Developed, Launched and Delivered innovative programs, branding and communications; Spearheaded capital campaigns; Produced and Promoted large scale events; Exceeded 100% funding of operational budget; Amplified community engagement by 500% SKILLS AND KNOWLEDGE

Strategic Planning, Leadership Development and Management, Public Speaking, Innovative Giving Solutions, Event Planning, Scalability of Sales, Customer Service, Applied Systemic Therapeutic Interventions, Business Acumen, Budget Analysis, Mindset Training/ Teaching/Coaching, Crisis Prevention, Connector: Entrepreneurial Style VOLUNTEER EXPERIENCE

Note in the Pocket, Raleigh Parks&Recreation, Katrina Relief Organization, WDN, Urban & Rural Development, Food and Homeless Shelters, B&G Clubs, JDRF EDUCATION

SOUTHEASTER, WAKE FOREST — MACO

MEREDITH COLLEGE, RALEIGH-BA

Henderson, NC 27536 919-***-****

VIOLA LEE STUCKEY