Network/Telecoms/Operations Manager

EMERSON R. MACARIO

**-* ****** ******** **. Marulas, Valenzuela City 1441

Phone +632-***-**-** Mobile +639********* Email ****************@*****.*** REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

POSITION Operations Manager

Telecoms, Information Security & Service Mgmt

IT INDUSTRY EXPERIENCE 4 years 3 Month

AREAS OF SPECIALIZATION

By discipline

Network Operations/Engineering

Unified Communications

Information Security

Change Management

Release Management

Operations Manager

Administrative Manager

Role and Activities Involved:

• Administrative and People Management of Global Network, Unified Communications, Information Security, Service Management and Release Deployment

• Provide management of staff members. Provide leadership, direction, and guidance to create a competent and motivated team that delivers results

• Provide staff feedback, clarity and guidance ensuring alignment of expectations and deliverables as required to perform job functions. Enforce work ethics that promote honesty, responsibility and accountability

• Develop staff performance objectives that align with job families, organizational strategic objectives, and departmental roles and functions

• Provide development opportunities for staff that strengthen individual and operational effectiveness for career path development

• Maintain a work environment that recognizes and supports individual diversity, a geographically disperse and global workforce, and work-life balance, that helps motivate employees to do their best

• Provide continuous improvement on operational processes across the teams

• Develop staffing strategy and value proposition for the teams in line with Business Requirement

• Build and maintain harmonious and professional relationship of the teams with their respective Business Units

• Generate and maintain reporting and staff role rotation for the Global Network Team.

• Promote and facilitate interactivity of the teams with all other tower within the company of RELX

• Provide structure and guidance on the engagement of the teams within the REPH community

Project Activities Involved

Career Job Progression Road Map for Technology Division

REPH Technology Division Employee Engagement Lead for 2 years

REPH Technology Division Continuous Improvement Lead

Lead REPH RTO Division Strategy on Operational Effectiveness (Seat Utilization, Project Wooden, etc.)

REPH Information Security Culture of Compliance Awareness Program Career Achievements in REPH

Improvement of Level 2 Network Operations into a high output operations team and eventually become Global Network Engineering and Service Delivery.

Promotion of the Unified Communications Team from Level 2 support group to Level 3 and engineering role globally.

Influenced the drive together with Global team to improve the posture of Change Management across RELX. Suggested and supported the implementation of measures to avoid incidents caused by change, drive the emergency changes down, increased awareness regarding upcoming changes, minimize non-compliant changes and improvement in change reporting.

Increased the role and knowledge of Release and deployment staff within REPH to be part of the Global Release team able to perform all types of Releases as their Global counterparts do. Was able to integrate Middleware function with the Release Deployment capabilities and vice versa.

Increased the REPH Information Security Awareness. Elevated the value of the REPH InfoSec Staff from just ticket takers to more of Tools management, design, analysis and investigation.

Globe Telecoms Inc.

POSITION Head, Service Management/Application Management IT INDUSTRY EXPERIENCE 1 year 7 Months

AREAS OF SPECIALIZATION

By discipline

Network Administrator and Domain Expert

Service Manager

Application Manager

Change Manager

Operation Activities Involved:

• Manage the operational status of Globe in Production Services

• Manage Service Managers on the day to day operational concerns in maintaining the committed service availability of Globe in Production Services

• Manage the Change Management process of Globe Professional Services.

• Manage Personnel availability and capability to manage and support Globe Services.

• Address the operational, budget, and support coverage concerns of Globe Services.

• Reviews the operational handling of Globe Services and provides continuous improvement for implementations and operations.

Provide Technical Recommendations as Subject Matter Expert (SME) for new Globe Services and enhancements to existing Globe Services. Projects Activities Involved:

Consulted on operational requirements in the planning, scoping and implementation of Globe Projects.

Consulted as domain expert in the Network related aspects of the Project. IBM

POSITION Network Services Manager

IT INDUSTRY EXPERIENCE 1 year and 8 months

AREAS OF SPECIALIZATION

By discipline

Network Installation and Commissioning for new accounts.

Network and Technology Migration of existing accounts.

Network Design.

Operations, Network Monitoring, Maintenance and Technical Support. By Hardware platform:

Cisco Routers and Switches.

Cisco ASA.

F5 Link Load Balancer.

Cisco ACS.

By Software platform:

Cisco Internetwork Operating System (IOS)

Cisco and Cisco Related Software and Applications

Solarwinds.

Operation Activities Involved:

Provides support on all IBM GPS/Daksh accounts with regards to network related service requests, incidents and problems.

Handles administrative day-to-day operations of the team with regards to network related concerns.

Pro-actively monitors IBM GPS/Daksh network infrastructure so as to avoid issues that may trigger tickets with severity.

Handles network team shifting schedule and activity assignment per team member. Also handle interview and assessment of IBM network engineer applicants.

Creation and Implementation of SOW requests as part of the IBM Change Management Process.

Ensure all incidents, service request, and change request are properly acted upon and is within the framework expected according to agreed SLA.

Provide Root Cause Analysis for major network related incidents up to severity 3.

Identify, analyze problems and suggest improvements with regards to the primarily network aspect as part of the total IBM IT infrastructure.

Assure Teams compliance with IBM Change Management, Network Infrastructure and IT Security Standards.

Projects Activities Involved:

Coordination with client account regarding their requirements for the setup of new accounts.

Coordination with affected accounts and IBM verticals regarding required network change and migration projects.

Provide Design and Implementation Plans for both New Account and Network Account Migration Projects.

Creation BOM for the equipment required for the implementation of IBM network related Projects.

Provide technical support to Projects of other IBM verticals that may require network expertise.

Project Implementation, Testing and Documentation for Acceptance of the Client.

Turnover of all required knowledge regarding the Project to Network Operation for post implementation support.

Fujitsu Philippines Incorporated

POSITION Senior Network Engineer

IT INDUSTRY EXPERIENCE 91 2 years

AREAS OF SPECIALIZATION

By discipline

Network Installation and Commissioning

Technical Support

Network Management Systems

Data Security Networking

Local IT Operation Support

Service Delivery Manager

Project Manager

Release Manager

By Hardware platform:

Cisco Routers and Switches

Cisco MGX and BPX

Cisco Wireless Controller and Access Point

Cisco Service Control Engine

Cisco ASA

Desktop and Laptop Computers

POS Machines

By Software platform:

Microsoft Windows 95/98/2000/NT/XP

Sun Solaris/Unix

Cisco Internetwork Operating System (IOS)

Cisco and Cisco Related Software and Applications SUMMARY OF JOB EXPERIENCE

Project : Nestle Lipa LAN WAN Network Installation Duration: October to November 2001

Project Objective: Setup LAN and WAN Infrastructure of Nestle Lipa Project : PLDT WAN(PLDT BRAINS and ISNET) Maintenance Duration: November 2001-January 2002

Project Objective: Monitoring and Configuration of the all Cisco equipments installed on PLDT sites Project : Globe VOATM Infrastructure

Duration: January 2002-October 2003

Project Objective: Setup Globe VOATM Network Infrastructure Project : Shell GI Equipment Maintenance

Duration: October 2003-December 2003

Project Objective: Maintenance and Support for all Shell GI Equipment and IT Infrastructure. on Shell Major Shell offices(ShellHouse Makati, Asian Star Alabang and Tabangao Batangas City). Project : Citibank and Citicenter LAN and Phone cabling rehabilitation Duration: December 2003-February 2004

Project Objective: Rehabilitate phone lines and LAN cabling on different floors of Citibank and Citicenter. Engineer for the Testing, Tracing, Tagging and replacement of Old Citibank cables and wiring blocks.

Project : Caltex Retail Management System Installation and Support Duration: February 2004-November 2004

Project Objective: Installation, Setup and Maintenance of All aspects of Caltex Retail Management System(Passport/Envoy, Epos and Namos).

Project : Shell Retail Management System Support

Duration: November 2004-December 2004

Project Objective: Maintenance and Troubleshooting of all aspects of Shell Retail Management System.

Project : Petron Retail Management System Installation and Support Duration: November 2004-April 2005

Project Objective: Testing, Installation, and Maintenance of All aspects of Petron Retail Management System(Microsoft RMS)

Project : Ambergris Solutions VOATM Network Support Duration: April – October 2005

Project Objective: Setup of Ambergris Solutions VoATM Network for ip voice calls. Project : Advanced Contact Solutions Network Infrastructure Expansion Duration: October - November 2005

Project Objective: Testing, Installation, and Configuration of Cisco Catalyst switches needed for client’s new building of operation.

Project : Advanced Contact Solutions Desktop Installation and Support Duration: November 2005 – January 2006

Project Objective: Testing, Installation, and Configuration of 500 Fujitsu Desktop PCs needed for client’s expansion operation.

Project : Fisher Rosemount Network Infrastructure Installation Duration: January – April 2006

Project Objective: Testing, Installation, and Configuration of Cisco Catalyst switches needed for Fisher Rosemount’s Network Infrastructure.

Project : Transco WAN Restructuring and Network Expansion Duration: February 2006 – July 2006

Project Objective: Testing, Installation, and Configuration of Cisco Routers and Switches needed for TRANSCO WAN Restructuring and Expansion nationwide. Project : Bangko Sentral ng Pilipinas Regional LAN Expansion Duration: August 2006 – January 2007

Project Objective: Provide all products and services involved for Bangko Sentral ng Pilipinas Regional LAN expansion nationwide.

Project : BASF Local IT Support

Duration: February 2007 – Present

Project Objective: Provide outsourced Regional Local IT Support for BASF Philippines. Project : Lufthansa Local IT Support

Duration: July 2007 – Present

Project Objective: Provide outsourced Regional Local IT Support for Lufthansa Airlines. Project : ABSCBN Network Infrastructure Upgrade

Duration: January 2008-April 2008

Project Objective: Upgrade ABSCBN Core and Distribution Switches to 10GE Switches. Project : AXA Unified Communications Project

Duration: May 2008-August 2008

Project Objective: Voice and Data Infrastructure Installation Project : Transco WAN Core Router Upgrade

Duration: September 2008 – October 2008

Project Objective: Upgrade two existing Cisco 3745 routers to Cisco 7609S router for network expansion purposes.

Project : Cablelink MetroEthernet Project

Duration: November 2008-Present

Project Objective: Setup equipment for Cablelink to have Metro Ethernet Internet services. Project : P&G-BT Network Installations and Maintenance Project Duration: December 2008-Present

Project Objective: Network Maintenance and Project Implementations for P&G Philippines. Project : AXA Internet Security Project

Duration: March 2009-May 2009

Project Objective: Installation of AXA Firewall

Project : INC 10GE Installation Project

Duration: May 2009-July 2009

Project Objective: Upgrade of INC Lan Infrastructure 10GE. Project : St. Lukes Medical Center Global City Network Infrastructure Installation Duration: August 2009-Present

Project Objective: Installation of Network Infrastructure for a New Hospital Buildings. Project : AXA Network Re-design Project

Duration: January 2010-April 2010

Project Objective: Installation of Additional modules for Network Re-design to prepare for network redundancy.

TRAINING/SEMINARS/Exams ATTENDED/Taken

WeSolv Bootcamp Training Education Center OCTOBER 2001 C, C++, Visual Basic & Java Programming

Fundamentals of Telephony & PABX Systems

Data Networking Fundamentals

Windows NT / Unix System Administration

Cisco LRE Seminar Dusit Hotel OCTOBER 2001

Basic Router Configuration Fujitsu House DECEMBER 2002 Advanced Router Configuration Fujitsu House DECEMBER 2002 VOATM Training AIM Hotel FEBRUARY 2002

LAN Switching Fujitsu House DECEMBER 2003

Gilbarco Passport Training Caltex Training Center FEBRUARY 2003 Envoy Bizware Training Caltex Training Center FEBRUARY 2003 Microsoft RMS GIS Makati JULY 2004

SMC Routers and Switches MSI Digiland SEPTEMBER 2004 Allied Telesyn Basic Training Allied Telesyn Office JANUARY 2005 Cisco Advanced Routing and Switching

Field Specialist Examination MISNET December 2008

REPH Yellow Belt Training REPH Office 2017

REPH Lean and Six Sigma Training REPH Office 2017

REPH Leadership Academy Training 1.0&2.0 REPH Office 2017 and 2016 UP Python Training UPITDC 2017

CAREER CERTIFICATION

Electronics and Communications Engineer (ECE)Cisco Certified Networking Associate (CCNA)

Cisco Certified Networking Professional (CCNP)

Cisco Certified Design Professional (CCDP)Microsoft Certified Professional (MCP) Microsoft Certified Solutions Associate (MCSA)

Cisco Certified Network Associate Security (CCNA-Security) Cisco Express Foundation Design Specialist (CEFDS) Cisco Certified IOS Security Specialist

EDUCATIONAL ATTAINMENT

I graduated with a degree in Electronics and Communications Engineering from 1995-2000 at Polytechnic University of the Philippines, Sta. Mesa, Manila. I passed the ECE Licensure Examination taken last November 4 & 5, 2000. Personal Information

Age: 40

Birthday: April 6, 1978

Birthplace: Manila

Height: 5’9

Weight: 195 lbs

Gender: Male

Civil Status: Single

Contact this candidate