Engineer Support
Resume:
Scott Charlton
Kennebunk, ME ***43
**********@*****.***
GOAL
To continue a rewarding career in my 20 plus years in Information Technology.
EXPERIENCE
Acadia Insurance Company - Sr. Support Specialist
Westbrook, ME
October 2002 - Present
Responsible for the design and implementation of migrating our systems from NT 4.0 to Windows 2000, then to Windows XP, Windows 7, and ultimately Windows 10. Utilized Microsoft WDS and Windows AIK to create and deploy a unified image across multiple hardware platforms. Utilized Powershell scripts, batch files, and visual basic to accomplish customized installations.
Pioneered Lunch and Learn training classes that made for a smooth transition of operating systems. Also created introductory through advanced technical training of Microsoft software. Offered these classes several times throughout the year.
Managed Escalation support for the office, and offered job shadowing to my peers. Worked to ensure the success of new employees both inside and outside of my department by practicing active listening techniques. Mentored coworkers on advanced troubleshooting techniques.
National Software Engineering - Deployment Engineer Liberty Mutual
Portsmouth, NH
April 2002 until October 2002
Managed Tier 2 level support for their migration of Windows 95 to Windows 2000. Supported on site technicians to help them successfully image, and transfer data to their computer. Worked with local technologists to successfully image and redeploy 30+ machines in an 8 hour window.
MSPCA - Senior Application Specialist
Jamaica Plain, MA
November 1999 to December 2001
Managed a dozen NT 4 servers in 5 different locations. Created SMS (the precursor to SCCM) packages to deploy customized applications across multiple site locations.
SKILLS
Proficient in all Microsoft Windows Operating Systems.
Accomplished Technical Instructor for Microsoft Office programs.
CERTIFICATIONS
MCDST certification
Google IT Support Professional
EDUCATION
Ithaca College BA Economics
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