Customer Care Management

ANDRES PEREZ

*******@*****.*** 312-***-**** **** N Nagle Ave, Chicago, IL 60634

Summary

Accomplished professional with over 9 years of experience in driving enterprise-wide project management and process improvement initiatives. Demonstrated leadership skills that drive enterprise optimization goals and enhance organizational operations.

Skills

Logistics oversight

Skilled in Microsoft Products such as Windows, Excel,Power Point.

Customs compliance

Profit and loss management

Verbal and written communication

Flexible schedule

Motivated self-starter

Employee development and management

Customer care

Respiratory medical equipment

Patient referrals

MS Office proficiency

Patient care documentation

Patient and caregiver education

Clinical training

Budgeting expertise

Fluent in English & Spanish

Experience

Respiratory Care Practitioner Yuro Diagnostics - Chicago, IL 11/2011 - 12/2018

Cared for patients by providing respiratory treatments using pulmonary function machines, breathing inhalers and respiratory equipment to determine the lung capicity of patients

Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.

Analyzed facility activities and data to properly assess risk management and improve services.

Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.

Provided caring companionship to elderly and developmentally disabled patients.

Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.

Ensured HIPAA compliance across all patient data handling, systems and training.

Logistics Coordinator TNT USA INC - Rosemont, IL 06/2012 - 07/2017

Consistently met company and department objectives within budget and time constraints.

Utilized ordering, tracking and billing systems and associated processes.

Led and managed projects to support logistics efforts and plans.

Managed day-to-day shipping and receiving, typically overseeing more than 1500 packages in 24-hour period.

Developed lasting relationships with employees, peers, upper management and outside vendors.

Resolved employee conflicts in most efficient manner and while following all company protocols.

Researched issues to address shipping errors and packaging mistakes.

Education and Training

Robert Morris University - Illinois Chicago, IL 2011

Bachelor of Science: Heath Management

Steinmetz Academic Centre Chicago, IL 2006

High School Diploma

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