Desktop Support Software

Gibran Harewood

Lithonia, GA • 678-***-**** • **************@***.*** • Security Clearance (In-process)

Cybersecurity Analyst

Military Veteran and a recent graduate in IT (Cyber Security) with proven experience in telecommunications, network, and desktop support fields. Aspiring to leverage comprehensive background and experience with strong analytical, technical and detail-orientation abilities to secure a challenging position as a cyber security analyst. Offering strong expertise across a wide range of technical tools, programming languages and operating systems with a lasting passion to help companies balancing security initiatives to risks, business operations and innovations. Proven experience working in fast-paced, deadline-driven environments, demanding strong organizational, leadership, and interpersonal skills.

Core Competencies

Desktop & Network Support

Servers & Backup Systems

Information System

Telecommunications

Hardware/Software Installations

Technical Support

Wireless Network Installations

Technical End-user Support

Troubleshooting

Technical Skills

Coax cable, Cat5 Cat6 Wiring RF Signal VoIP Office 365 (Outlook,Word, Excel, PCMterPoint) DNS Message TraceTools Black Lists SPAM Email Altering Virus Protection MS Office 2010 Microsoft Exchange P.dobe Creative SuiteG CS4 CSS Work Management Information System IOS & Windows Mobile Devices Osco VPN LAN WAN TCP/IP DEL and HP

Education & Certification

Bachelor of Science, IT – Concentration: Cyber Security – Strayer University – Lithonia, GA – 2018

Course Work: Computer Structure and Logic Intro to Networking Intro to Programming Client-Server Networking Database Concepts lntro to Information Technology Systems Analysis and Development Networking Security Fundamentals

Leadership Development Certificate – Comcast University – Stone Mountain, GA – 2015

Platoon Level Leadership Certification – Joint Forces Headquarters – Marietta, GA

Work Experience

Comcast/Xfinity – Atlanta, GA & Philadelphia, PA

CommTech 4/Business Class Technician Mar 2010 – Present / Mar 2001 – Sep 2007

Identify problems in the forward and return paths from the customer premises equipment to the tap for multiple services to include digital and fiber wired and wireless internet, digital phones services to include VoIP and PRI Trunk, and tv to include X1 services

Responsible for technical hardware and software support in a customer environment using Windows NT, Windows XP, Vista, and Windows 2000. Installation of commercial networks using company approved equipment

Troubleshoots and resolves service failures from the CPE to the tap. Escalates plant issues as required. Possesses knowledge to identify plant issues and resolve no cable situations to the first active

Knowledge of PC hardware, software and the internet with the ability to launch an application

Add a shortcut, log into and navigate other internet services, install software like Microsoft Internet Explorer, Netscape Communicator, Microsoft Windows, MS office applications, navigate through a file system via DOS prompt or Windows interface and access the Control Panel to configure printers, modems, and monitors

Time Warner Cable – Charlotte, NC Sep 2007 – Feb 2010

Telecommunication/Desktop and Network Support

Leveraged a blend of technical and analytical skills providing on-site and remote support in the installation and maintenance of Cable, Hi-Speed Internet and Digital Telephone services for customers

Coordinated a wide range of activities including installation support for hardware and software, patches, and operating system, building, and deployment of new workstation equipment, and connection of multiple devices

Installed wireless networks and patch systems, designed wiring system for coaxial cable and twisted pair, and managed modem and router configurations

Performed installation of Microsoft Server, Windows 7, 2000, XP Pro, Vista, NT4.0, and 98BIOS hardware, MAC OS, OSX, Adobe InDesign, Apple Remote Desktop, and Apple Airport

US Army National Guard Aug 2006 – Present

Platoon Sergeant/Infantry

Responsible for the ability of the platoon to fight and win in combat; responsible for planning and executing individual training on Warrior Task and MOS training; supervises 10 NCO’s and 24 soldiers; responsible for the morale, health, and training of a 34 man Rifle Platoon; responsible for the maintenance, accountability, and effective utilization of all platoon-assigned weapons, night observation devices, communications equipment, and individual equipment worth over $500,000; counsels, disciplines, and develops soldiers and NCOs into competent leaders; maintains the highest state of combat readiness regardless of conditions and personnel changes

US Army Dec 1997 – Dec 2001

Utilities Equipment Repairer

The Utilities Equipment Repairer is responsible for supervising and performing maintenance on utilities equipment and special purpose support systems

Maintaining, testing, and repairing electric motors in many kinds of machines, such as lathes and pumps

Inspecting and repairing electrical equipment

Inspecting and repairing electric instruments, such as voltmeters

Replacing worn gaskets and sealing in watertight electrical equipment

Maintaining and repairing gasoline engine systems, air conditioner electrical systems and portable heater fuel/electrical systems

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