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IT Support Specialist

Chennai, Tamil Nadu, India
May 17, 2019

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K Vignesh Kumar

Mobile: +91-909*******



Work in a dynamic and high-energy environment, be passionate about work, perform different roles, be in the center of action, learn and implement unique ideas and new technologies and have fun by performing different activities as part of work.


Having around 3.5 years of experience in Desktop Administration and Windows Administration and network troubleshooting.

Technical Skills

Office 365 Administration, Synology Storage administration.

Windows 10, Windows 7 & Windows Xp installation and configuration.

Windows server 2012r2, 2008r2 Installation and configuration.

Thin Client Installation and administration.

Dlink modem, switch installation and monitoring.

Network trouble shooting.

Professional Experience

Karadi Path Education Company Private Limited.

Designation: IT support Specialist

Duration: From Sep-2017

Roles & Responsibilities:

Office 365 tools, Deploying, Administration.

Arranging Skype meetings.

Desktop, Laptop Troubleshooting and Hardware support.

Outlook configuration POP, SMTP. Troubleshooting PST and OST.

Monitoring Switches, Access points, Antivirus and Firewall setups as per organization regulations.

Performing ongoing performance tuning, hardware upgrades as required.

Asset management for Laptops, Desktops, Licenses, consumables using Snipe IT.

Ensuring 100% internet connectivity and troubleshooting the Network and related issues.

Installing Virtual machine using VM ware and Virtual Box.

Synology disk station administration and maintenance.

Sales force support.

Ensuring the quality of service like warranty support technical support from vendors.

Analyzing the issues and escalating the users need to Manager.

CMS IT Services Pvt Ltd, Chennai

Designation: Associate Technical Engineer (On-site)

Client: Indira Gandhi Center for Atomic Research

Duration: March-2016 to Aug-2017


Installing, upgrading existing computer system and configuring hardware, peripherals services settings storage etc. in accordance with the project and operational requirements.

Developing and maintain the installation and configuration procedures.

Applying OS patches and upgrades on regular basis and upgrade and configure system software.

Repairing and recovering from hardware, software, E-mail backup failures.

Installing and administrating Windows Server 2012 r2.

Configuring Active Directory, DHCP and IP reservation.

Creating and maintaining the User accounts.

Configuring and administrating remote desktop services.

Configuring windows deployment services (WDS).

Installing and configuring Print services.

Implementation of Raid in windows 10 operating system.

Installing and maintaining Thin clients (Ncompute)

Sutherland Global Services Pvt Ltd, Chennai

Designation: Consultant


Duration: Mar-2015 to Feb-2016.


Updating Firmware, resolving Wi-Fi issues of the device and Security verification for pass code issues.

Authenticating the authorized users and Resetting Users password.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Creating tickets using and following the issues and updating the status to the customer through E-mail.

Records customer inquiries by documenting inquiry and response in customers' accounts.

Improves quality service by recommending improved processes; identifying new product and service applications.


B.E Bachelor of computer Engineering with 6.3 CGPA at Adhiparasakthi Engineering College, Melmaruvathur in 2012

Diploma in Computer Science Engineering with 78.20% at Swami Abedhanandha Polytechnic College, Thellar in 2009

Technical Trainings

Completed Microsoft certified System Administrator in AllTechz solutions institute, Velachery.

Completed one-month training in Hardware and Networking in MSME, Guindy, Chennai.

Completed in-plant training in LENOVO, Pondicherry.

Personal Information

Father Name : Kannan N

Date of Birth : 14th Dec, 1989

Languages Known : Tamil and English

Gender : Male

Marital Status : Single

Permanent Address : #6, Sannathi New Street, Vandavasi-604408, T.V.Malai DT.



Vigneshkumar Kannan

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