SEYED JAVAD HASHEMI
Thompson Rivers University, McGill Housing, 1055 Campus Drive, Kamloops, BC.
Postal Code:V2C-6N2
******.*****.*******@*****.*** ~ 250-***-****
PROFESSIONAL SUMMARY
Experienced: Customer service professional with 18 years of client-centered service
Fast Learner: Self-motivated, lifelong commitment to learning and growing in every role
Skilled: Dedicated to providing high quality, professional service and support
RELEVANT SKILLS
Customer Service
Handle high volume of customer interactions each day providing professional and polite service
Can confidently build quick connections with customers to assess needs and wants
Committed to learning all company products and services to best match customers with their needs/wants
Technical
Highly accurate when working with numbers, such as bank deposits and withdrawals, and workplace data, such as account management, record keeping, and confidential info
High attention to detail to correct discrepancies and ensure accuracy within team
Introduced customers to new technical products (such as online banking) and support through the learning process
Will research and consider options to increase workplace efficiency
Interpersonal and Teamwork
Maintain professional and friendly demeanor with all coworkers across departments and branches
Will utilize coworker strengths to find best solutions to workplace challenges
Ensure that all duties are handled to 100% completion and will lend assistance to other coworkers as needed
Proactive in identifying challenges to take action to prevent issues
WORK HISTORY
Senior Banking Officer 2000 - 2018
Iran Melli Bank Tehran, Iran
EDUCATION
Master of Internal Trade Management 2013 - 2015
Islamic Azad University of Tehran Tehran, Iran
Bachelor of Management, Trading 2010 - 2013
Islamic Azad University of Rey Tehran, Iran
Diploma of Banking Management 2006 - 2009
Banking Excellent of Institute Tehran, Iran