SEYED JAVAD HASHEMI

Thompson Rivers University, McGill Housing, 1055 Campus Drive, Kamloops, BC.

Postal Code:V2C-6N2

ac9ebw@r.postjobfree.com ~ 250-***-****

PROFESSIONAL SUMMARY

Experienced: Customer service professional with 18 years of client-centered service

Fast Learner: Self-motivated, lifelong commitment to learning and growing in every role

Skilled: Dedicated to providing high quality, professional service and support

RELEVANT SKILLS

Customer Service

Handle high volume of customer interactions each day providing professional and polite service

Can confidently build quick connections with customers to assess needs and wants

Committed to learning all company products and services to best match customers with their needs/wants

Technical

Highly accurate when working with numbers, such as bank deposits and withdrawals, and workplace data, such as account management, record keeping, and confidential info

High attention to detail to correct discrepancies and ensure accuracy within team

Introduced customers to new technical products (such as online banking) and support through the learning process

Will research and consider options to increase workplace efficiency

Interpersonal and Teamwork

Maintain professional and friendly demeanor with all coworkers across departments and branches

Will utilize coworker strengths to find best solutions to workplace challenges

Ensure that all duties are handled to 100% completion and will lend assistance to other coworkers as needed

Proactive in identifying challenges to take action to prevent issues

WORK HISTORY

Senior Banking Officer 2000 - 2018

Iran Melli Bank Tehran, Iran

EDUCATION

Master of Internal Trade Management 2013 - 2015

Islamic Azad University of Tehran Tehran, Iran

Bachelor of Management, Trading 2010 - 2013

Islamic Azad University of Rey Tehran, Iran

Diploma of Banking Management 2006 - 2009

Banking Excellent of Institute Tehran, Iran