Digital Marketing Social Media

Chia-Ching Hsieh

949-***-**** / ********@*****.***

OBJECTIVE

Seeking a Digital Marketing internship where I can apply my innovation, marketing, and business management skills to make a positive contribution to your operational projects.

EDUCATION

UNIVERSITY OF CALIFORNIA, IRVINE DIVISION OF CONTINUING EDUCATION Irvine, CA

Accelerated Certificate Program in Digital Marketing Expected June 2019

Coursework: Social Media and Internet Audience Profiling, Online Analytics and

Measurement, Planning and Developing Your Search Engine Marketing Strategy

Accelerated Certificate Program in International Business Operational and Management March 2019

Coursework: International Business Strategy, International Marketing, International Trade

and Supply Chain

TAIPEI TAMKANG UNIVERSITY Taipei, Taiwan

Bachelor’s degree, International Business June 2017

PROFESSIONAL EXPERIENCE

FRONT DESK RECEPTIONIST Sep 2017-July 2018

LiveMax Hotel Nagoya, Japan

Coordinated housekeeping and maintenance to service guests’ needs and prepare rooms based upon projected guest arrival.

Managed guest reservations by monitoring guest email inquiries and assisting current and future guest local travel arrangements.

Resolved customer issues quickly and ensured that the Manager was immediately notified when problems escalated.

Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers’ needs.

CUSTOMER SERVICE REPRESENTATIVE July 2016-May 2017

Tutor ABC Taipei, Taiwan

Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.

Provided excellent customer experience to generate loyal clientele.

Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Promoted company as superior provider committed to customer needs and satisfaction.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

SKILLS

Languages: Mandarin (Native), Japanese (Business)

Computer: Microsoft Office (Word, Excel, and PowerPoint)

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