Customer Service Representative

Sherri E. Jackson

**** ******* *** *****

Dallas, TX 75232

H: 972-***-****

**********@*****.***

Summary

Self-motivated, self-starter and hard worker. I love talking and communicating with people and helping them with their concerns. I am a great listener and problem solver. I am a great multi-tasker and communicate clearly with the ability to explain things to customers that may have difficulty understanding how things work or that may have questions about products or services. I have very great patients with individuals that may have disabilities or speech difficulties such as hearing or speaking.

Highlights

Typing 35-40 wpm

A leader when and if needed

Able to prioritize issues

Willing to go above and beyond to get the job done

Ability to research information quickly as needed

Ability to show empathy/sympathy when needed

Fast learner of new information when and if needed

Accomplishments

Able to work with part companies that handle services such as insurance enrollments, changes to insurance due to life events. Working with guest in the hotel industry to book rooms or research ability to set or change reservations due to guest needs or offer alternative solutions for the guest. Find the best solutions for the company and guest that can work for both parties. I have worked with guest on issues that were not able to resolve in one call, also to let the customer know the company will do what we can to help.

Experience

2017 and 2018 Army Airforce Exchange Service (AAFES) Dallas, TX

Customer Service Representative

Assist customers with placing orders as well as any problems they may have with orders they have placed or orders received damaged or missing. Assist in replacement of items needing to be reordered or refunded. Also help customer with credit card issues such as payment information or making a payment.

2011 Hilton Worldwide W@H Carrolton, TX

to Reservation Sales 2016 Assist guest with making reservations into our hotels and any special needs or arrangements needed

to make their stay enjoyable. Also finding alternative accommodations or dates to assist with their needs.

2003 Fidelity Investments Southlake, TX

to Insurance Representative 2007 Inbound calls from companies and their employees enrolling into their company insurance as well

as making changes to their insurance due to life events.

Education

Dallas County Community College Dallas, TX

High School Diploma: Business and A+ Certification

No degree

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