Customer Service Financial

YOULANDO HARPER

AUSTELL, GA ***** 678-***-****

********.******@*****.***

FINANCIAL SERVICES REPRESENTATIVE

Provide World-Class Service by Aligning Financial Goals with Sound Products Highly motivated and results-driven professional with extensive success and experience in financial services, billing & customer service. Proven track record enhancing productivity, quality of service and overall bottom-line performance. Possess strong work ethic and approach completion of tasks with sense of urgency and attention to detail. Self-motivated team player, adept at multi-tasking while maintaining flexibility in changing environments.

Areas of Expertise

- Banking Services (Direct deposits, Payroll Wire Transfers)

- Billing and Invoicing

- General Ledger

- Client Services and Escalations

- Collections

- Training & Mentoring

PROFESSIONAL EXPERIENCE

AUTOMATIC DATA PROCESSING, Atlanta, GA 2004 to 2018 FINANCIAL FUNDING SERVICES REPRESENTATIVE II

Manage timely funding and payroll disbursements for Major and National clients. Partnered with banks to ensure proper setup of client accounts. Researched, documented and resolved various levels of client issues, including critical client escalations.

. Minimized financial exposure to ADP and clients utilizing extensive client service skills, banking knowledge and research experience.

. Communicated and interacted effectively with internal and external business partners, ensuring proper and timely communication of funds due, through case management system.

. Provided operational support for high-volume customer service center.

. Managed collection of past due and aged unfunded items for multiple products, reducing regional financial impact. EDUCATION

1 Year of College Washington State University Pullman, WA MAJOR: BUSINESS SKILLS

• MICROSOFT WORD & EXCEL

• FAMILIARITY POWER POINT

• OUTLOOK

• FAMILIARITY POWER POINT

• 10-KEY CALCULATOR (touch)

• QUICK LEARNER

• EXCELLENT CUSTOMER SERVICE

• OUTSTANDING PROFESSIONALISM

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