Manager Customer Service
Resume:
Nicholas Rastavan
*********@*****.***
Dear Sir or Madam,
With the utmost enthusiasm, I would like to express my interest in the open position at your company. My interest in cars has taken me from Car Washer to General Operations Manager. I believe that my passion for auto propulsion, and strong commitment to providing the utmost quality in customer relations, and interest in growing with the company, make me an ideal candidate to join your team. As a candidate, here’s what I could immediately bring to your company: An effective Manager: In my role at California Auto, I was also able to showcase my organization and delegation abilities as a manager; I was able to increase sales while keeping the same out-going expenses, increasing the P&L ratio 30% in less than 2 years. A disciplined Employee: I have always displayed my careful approach to Management by handling the issues until they are resolved. At my previous company, I frequently had to put in the extra effort when others gave up. In addition, I had the opportunity to get involved directly with repairing vehicles, which further shows my dedication to Auto repair.
A passionate Auto Enthusiast: Everything I have engaged in so far has all been driven by my keen interest in cars. Even as an Operations Manager, I made sure to dedicate some part of my day to reading, learning, working on or racing cars, be it mine or my customers. It is this passion that has driven every one of my career decisions thus far.
I look forward to contributing my skills and experiences to you and your company, and hope to become an asset to your team.
Sincerely, Nicholas Rastavan
Nicholas Rastavan
655 N Brea Blvd
Brea, CA 92821
*********@*****.***
Objective: To obtain long term employment, and growth within the company. Experience:
+California Auto Center: Sep2000-2015
General Operation’s Manager: Customer service (C1 Certified), I-car Certified, ASC certified, estimator, incoming/outgoing insurance and rental account management and interface/ correspondence, Office filing/bookkeeping/bill management, Parts management, supply management, inbound/outbound job oversight and inspections for both Body and Mechanical employees. Heavy equipment operator (tow truck, forklift, dyno, shop equipment maintenance, General repair and Diagnostic Tech, team player, leader, organizational skills, computer input, computer software knowledge (windows, word, excel, shorthand,) overall office maintenance and organization. Estimates, managed customer and insurance correspondence’s, from supplements to updates and follow ups. Worked with the owner to develop SOP’s and Data networks, organized and created customer data base. Managed work progress, and deliveries, always meeting or exceeding datelines, with 99% CSI scores.
+Southern California Triumph and Ducati: May 2003- Feb 2004 Motorcycle Mechanic/Service Writer: Head incoming unit manager, inspection of all new arrivals, uncrate, prep for delivery. I was the 4rd line tech behind the 2 leads, one for Triumph one for Ducati and the apprentice Ducati technician. Shop clean up and vehicle detail services were sometimes required. I advanced to the Service Writer position, due to my skill set, as well as an injury from an accident. Left on good terms for surgery from the injury.
+3M Silicate Quarry: 2005
Heavy Equipment maintenance, operations, machine clean up, (forklift, heavy trucks, long bed, short bed) team player, laborer.
+Lake Elsinore MX Park 1999-2003
Heavy Machinery Operator, Dozer, Front Loader, Back hoe and Drag, 10 to 30 ton water trucks. Flagger, Timing and Scoring, Mini/ Youth Riding Instructor (Private Lessons), Night Security.
+ Autophile Performance & Tuning: 2003-Present
Founder, principal engine builder and tuner, Suspension Guy, Engine and transmission swaps and conversions within and between manufacturers and Gas to Diesel Conversions. Full RaceCraft engineering and track support available.
+Palm Auto Body: 2011 (part time)
Assistant Manager: Part time job helping a family member start his own Body Repair facility. Estimator, Customer Service Representative, helped teach the owner and a few select employees the standards and practices involved with writing estimates, operating management software and developing operations that would allow for Insurance and Business expansion.
+Fourseason Tuning: 2006- 2016 (part time)
Technical Advisor to the owner, for high horsepower 20 valve turbo Audi engine builds and motor/trans conversions.
+Puente Hills Chrysler, Dodge, Jeep, Ram: 2015-2015 Service Advisor,
Communicate with customers and mechanics, determine potential repairs needed, sale customer and necessary or upgrades, as well as service contracts.
+Mullen Motorcar electrical technologies 2015-2016 Service Manager, Chief vehicle inspector and Mechanical Technician Inspected every car shipped new from China for problems, flaws and defects. Developed inspection check list for new vehicles, then personally inspected every vehicle and made repairs as needed. Installed battery cells into cars, upload, test, and inspect after electrical system balancing, before test driving and prepping for shipment or sales. Began to train another uncertified mechanic to help promote expediting of the prepping of vehicles before my contract was finished.
+ JB Performance 2017
Lead Tech, Customer Fabricator
+SCA Appraisal Company 2016-2017
Auto Damage Inspector/ Estimator,
Independent appraiser, duties included contacting Insured party or Body Repair Facility, inspecting vehicle, writing estimates and supplements, uploading files, pictures and documentation to insurance carrier and customer. Finalized files for payment, as well as following up with the customer post repair.
+Caliber Collision Centers 2017-2018
Service Advisor/Estimator
Primary Contact Source for Customer and Insurance Relations, duties include Contact with Clients and their respective Insurance carriers, writing estimates and following through with the repair and delivery process. Handled claims for most major insurance companies.
+ Siedners Collision Center 2018
Service Advisor/ Estimator
+ Diamond Hills Collision 2018
Shop Manager
Run daily operations, Estimates, Production and managed Insurance and Customer accounts, reported to Regional manager.
+ Fix Auto Collision 2019
Manager
Manage daily operations and DRP Accounts, run production, parts, maintain facility and employee compliance directly under Regional manager.
Education:
Brea Olinda High/Elsinore High: 1997- 2001
Graduated one year early with a 3.0 GPA. With certification in Auto shop, Motorcycle repair, Metal/Wood fabrication, Carpentry, equipment repair/operation, Equine Studies. Microsoft Excel and Word Certified through Elsinore High Schools program. Mt. San Jacinto College: 2001-2002
One year of Gen. Ed. with transfer credits. First Response First Aid medical Certification, volunteer Firefighter during this time.
Fullerton community College: 2002-2012
General Education, with major’s in Business Law, History, Audio Engineering and Interpersonal communication. With minors in Computer programing, Health/ Fitness and Theatrical arts. Secondary Majors, Business Management, Automotive/ Mechanical Engineering, and Thermal Dynamics. Kinderkamenata Child Education Program volunteer
Rio Hondo College: 2008-10
Body Repair, Auto Refinishing and Estimating courses, Automotive Electric and Hybrid systems CCC, Ultramate-Mitchell, Audatex Proficient
ASE Certifications: C1, A1, A3, A4, A5, A7, A8
ICAR:GoldClass Steel Frame Repair, Aluminum Structural, Aluminum Panel Repair, Alignment, Refinishing Practices, Employee Safety, Auto Electrical, High Voltage, Hybrid Electric Systems and Cycle Time.
SP-2 Certified in Hazardous Material Handling Safety, Collision Pollution Prevention and Supervisors Course.
References available upon request
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