Customer Service Representative

OBJECTIVES:

I am a motivated, patient and compellingly persuasive individual who loves nothing more than helping my customers resolve their problems in a timely fashion. I understand that having a professional appearance and a respectful, business-like manner is very important in this field of work. I am a service professional who is very confident when handling questions, complaints, and communications. I consider myself a team player, who is able to work on timely demands and effectively manage multiple workloads. I am currently looking for a suitable position with a company that believes in giving their customers the undivided attention that they deserve while handling their concerns. I would also like to work for a company that will support their team member while helping them achieve their future ambitions.

QUALIFICATIONS:

Operational knowledge of word processing and related software

Excellent communication skills

Immense ability to multitask and prioritize work

Admirable experience in production of good teamwork

Great coordination of tasks and arrangement

EDUCATION:

2017-present Independence University (working towards Bachelor in Health Service Management)

1996-1999 Topeka High School: High School Diploma

January 1999 Kaw Area Tech School: CNA License

WORK HISTORY:

Entergy-Jackson, MS

Customer Service Representative

May 2018-October 2018

Call center setting, I worked for the local electric company setting up and transferring new services for our customers in the states of Mississippi, Louisiana, Texas and Arkansas. I also went over their bills with them if they had questions about them.

Conduent- Madison, MS

Sept. 2016-March 2018

CCR (customer care representative)

Call center setting, enroll new members into a Medicare Part D prescription drug plan, work with pharmacies and doctors to get up to date prescriptions for our members. Customer service

JFM Inc- Carthage, MS

Store Manager

July 2015- June 2016

Responsible for day to day store operations such as including scheduling, training, and supervising employees and assistant manager

Responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages

Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the team, ensuring excellent customer service

Motivate, encourage, and challenge store cashiers

Promote and resolve customer complaints, in a timely and professional manner

Auto Zone Part Store- Jackson, MS

Assistant Manager

August 2009-January 2015

Responsible for managing the store in the absence of the store manager

Responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages

Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the team, ensuring excellent customer service

Motivate, encourage, and challenge store cashiers

Promote and resolve customer complaints, in a timely and professional manner

The Pantry Inc (Kangaroo)- Jackson, MS

Store Manager

March 2008- July 2009

Responsible for day to day store operations such as including scheduling, training, and supervising employees and assistant manager

Responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages

Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the team, ensuring excellent customer service

Motivate, encourage, and challenge store cashiers

Promote and resolve customer complaints, in a timely and professional manner

Cottage Grove Nursing Home

Certified Nurse Assistant

June 2006-January 2008

Groom and dress patients

Serve meals and help patients eat

Take vital signs

Turn or reposition patients who are bedridden

Collect information about conditions and treatment plans from caregivers, nurses and doctors

Lift patients into beds, wheelchairs, exam tables, etc.

Examine patients for bruises, blood in urine or other injuries/wounds

References:

Janene Patterson: 813-***-****

Liladdreya Thompson: 601-***-****

Tiaudra Smith: 785-***-****

More references are available upon request

Contact this candidate