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Project Manager Desktop Support

Wellington, Florida, United States
May 14, 2019

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Leo Pappalardo


**** *** **********, **********, ** 33411

To secure a position with a growth oriented, profitable organization, where I can be a member of a team that fully utilizes my business skills

Highlights of Experience

Project Manager / Implementation Manager November 2011 to April 2019

AT&T, North Palm Beach

Business Analyst specialist between client and new applications. Responsible for developing test cases for new projects for successful deployment. Collaboration with marketing, forecasting and traffic engineering to enhance all the vital and correct data needed daily for their jobs. Ongoing vendor relations and contract negations for new software updates for new metrics

Coordinate and Manage UAT, UCT and ORT testing for existing and new systems. Post release support which including end-user and training

Verify new Software for the network through data analysis reporting and provide a RCA

Project Management using the Agile methodology to communicate with all key groups

Analyze and coordinate revenue streams and provide insight on where to grow the business to the marketing teams

Extensive knowledge of project planning, controlling, cost optimization and cost estimation.

Create results presentation for senior management for key business objectives

Identify areas of improvement to senior management for key KPI’s

Lead Project teams from Kickoff to deployment

Extensive knowledge in Agile, Waterfalls or a hybrid of both methodology

Lead Data Integrity Engineer/Project Manager

Quality & Performance Measurement November 1999 to 2011

AT&T, Atlanta, GA

Project Manager large scope project for the National Quality and Performance teams as it pertains to Data Integrity and IT support’ The projects include but not limited to New Acquisitions, New Tools, and Software and Vendor relations.

Setting up of daily monitoring and checks for new technologies, software and new tools for Jr. Engineers so it can be handed off.

Producing National Scorecards for upper management from the customer perspective

Review customers’ bills comparing them to the Call Detail Records

Manage vendors and contractors on a daily basis on the support needed for the tools they provide.

Presentations of the National Scorecards to vendors

Supervise a Staff of 4 employee’s for daily routines, A&D

NOC Technician June 1993 to 1999

Network Operations

AT&T, Paramus, NJ

Monitor the network for AT&T for outages, alarms and overall health of the network.

Daily maintenance of the network through monitoring and system performance checks

Work with vendors to perform network upgrades, PBX

Create and implement scripts for new cell sites

Work with homeland security to perform monitoring of authorize by subpoenas

Education & Training

Bachelor of Arts Business Administration: Monmouth University

Bachelor of Science Biology: Monmouth University

Technological Skills and Training

Scrum Master cert ( AT&T)

LTE Bronze Certification RAN 08/2012

Yellow belt Six sigma

LTE Bronze Certification Core 06/2012

UMTS Bronze Certification 09/2012

Yellow belt for Agile Project manager., Network Engineering: Nortel DMSC/GMSC/BSC/SGSN, SONUS Networks, Ericsson MSC/BSC (Tier II), Lucent 5ESS/ECP, Cisco, 3G Microcell, ALU Microcell, Ericsson OSS, 5G, desktop support help desk, (exchange), End User Support (UC), BI Tools (PowerBI, Cognos)

Wireless Technology: LTE, UMTS, GSM Circuit Switch Core, Packet Switch, SS7, T1, DAS, FTP, Fiber, 5G

Applications: MS Office, MS Project, Metrica, Proprietary PM Databases, Database development to monitor parameters, PL/SQL, Aircom (Optima), CDRLive, Scamp, KPIs and Toad,, AGILE six sigma

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