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Nursing Assistant, Customer Service, Insurance Broker

Anchorage, Alaska, United States
May 14, 2019

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Cleopatra Amankwah

**** **** **., **** * JBER

Anchorage AK 99506



To secure a positon as a Certified Professional Coder / Billing Specialist where I can utilize my extensive clinical/administrative work and overall interpersonal skills through patient care


Dedicated, compassionate and a service -focused individual.

Reliable worker, honest, team player with demonstrated ability to learn new concepts and skills

Highly motivated to learn through continuing education.

Good interpersonal relationship and passion for helping others.

Good skills in acquisition, preservation, retrieval, and dissemination of information


Certified Billing & Coding Specialist (CBCS)/NHA

Certified Professional Coder (CPC-A) / AAPC (2017)

Customer Service Part 1 / MedCerts online training (2018)

Medical Billing Specialist Program (2019)

Certified Nursing Assistant / Miller-Motte College Fayetteville, NC (2016)

Bachelor’s Degree in Mathematics (2006/2010) KNUST-Ghana

Advance Diploma in Applied Insurance (2011-2012)


Ability to code diagnosis and procedures using ICD-9-CM, ICD-10-CM, CPT & HCPCS

Medical Billing, Claims Filing and Submission (CMS 1500 Form)

HIPAA & JCAHO Knowledge

Microsoft Office / Word/ Excel

Book Keeping & Filing

Sound knowledge in Medical Terminology and anatomy

Good Customer Service and interpersonal relationship

Patient Care, Supervision and Assisting with activities of daily living (ADL’S) for patients

Taking Patient Vitals, Baths, Meals, personal grooming and exercises.


Cape Fear Valley Health (CFVH). 1638 Owen Drive, Fayetteville, NC 28304

Certified Nursing Assistant / Virtual Sitter Technician - 03/2017– 10/2017

Provided assistance as needed with patient admissions, transfers and discharge.

Virtual Sitter Technician (VST) through monitoring and providing necessary safety interventions for patient who need to be monitored 24/7 through shifts.

Assisting in Activities of daily living (ADL’S) and patient care under the supervision of an RN.

Take Vital Signs, Bath, Personal Grooming, Make/ Change Linens, etc.

Maintained and updated assigned documentation on regular basis.

Autumn Care Nursing Home. 1401 71st School Rd., Fayetteville, NC 28314

Certified Nursing Assistant - 12/2016 – 10/2017

Assisted residents using walkers and wheelchairs in compliance with facility policy and procedure.

Maintained clean and neat appearance of resident rooms.

Supervision and Assisting with activities of daily living (ADL’S)

Assist residents get ready for their appointments.

Taking and updating all care provided for patient and reporting any changes.

Southern Home Health Care Service. 2310 Southern Ave. Fayetteville, NC 28301

Certified Nursing Assistant/ Home Aide - 12/2016 – 04/2017

Assisted clients’ with daily living activities including meals, bath, personal grooming exercises and leisure programs.

Take clients to their appointments and other necessary errands

Take vital signs and reminded clients’ to take their medications on time.

Immediately reported any changes in clients’ conditions.

Ensured clients’ safety in all performed tasks.

Horizon Insurance Broker Ltd., Tema – Ghana

Insurance Broker - 08/2010 – 02/2015

Transformed “agitated and difficult” clients into loyal customers and further received referrals of new clients from satisfied customers.

Demonstrated ability to interact with customers from diverse cultural background and still maintain professionalism under pressure.



Nathan Matheson, RN

Clinical Educator, CFVH

Mob. 910-***-****

Work 910-***-****



Janette Owen

SST Scheduler/ Time Keeper, CFVH

Mob. 910-***-****

Work 910-***-****



Sandra Tsagli

Supervisor - VST, CFVH

Mob. 910-***-****



Mr. Wisdom Attakpah

Horizon Insurance Brokers Limited

P.O. Box CS 8409

Tema – Ghana

Mob. 020*******


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