Nursing Assistant, Customer Service, Insurance Broker
Resume:
Cleopatra Amankwah
Anchorage AK 99506
*****************@*****.***
OBJECTIVE
To secure a positon as a Certified Professional Coder / Billing Specialist where I can utilize my extensive clinical/administrative work and overall interpersonal skills through patient care
PERSONAL TRAITS
Dedicated, compassionate and a service -focused individual.
Reliable worker, honest, team player with demonstrated ability to learn new concepts and skills
Highly motivated to learn through continuing education.
Good interpersonal relationship and passion for helping others.
Good skills in acquisition, preservation, retrieval, and dissemination of information
EDUCATION
Certified Billing & Coding Specialist (CBCS)/NHA
Certified Professional Coder (CPC-A) / AAPC (2017)
Customer Service Part 1 / MedCerts online training (2018)
Medical Billing Specialist Program (2019)
Certified Nursing Assistant / Miller-Motte College Fayetteville, NC (2016)
Bachelor’s Degree in Mathematics (2006/2010) KNUST-Ghana
Advance Diploma in Applied Insurance (2011-2012)
SKILLS SUMMARY
Ability to code diagnosis and procedures using ICD-9-CM, ICD-10-CM, CPT & HCPCS
Medical Billing, Claims Filing and Submission (CMS 1500 Form)
HIPAA & JCAHO Knowledge
Microsoft Office / Word/ Excel
Book Keeping & Filing
Sound knowledge in Medical Terminology and anatomy
Good Customer Service and interpersonal relationship
Patient Care, Supervision and Assisting with activities of daily living (ADL’S) for patients
Taking Patient Vitals, Baths, Meals, personal grooming and exercises.
PREOFESSIONAL EXPERIENCE
Cape Fear Valley Health (CFVH). 1638 Owen Drive, Fayetteville, NC 28304
Certified Nursing Assistant / Virtual Sitter Technician - 03/2017– 10/2017
Provided assistance as needed with patient admissions, transfers and discharge.
Virtual Sitter Technician (VST) through monitoring and providing necessary safety interventions for patient who need to be monitored 24/7 through shifts.
Assisting in Activities of daily living (ADL’S) and patient care under the supervision of an RN.
Take Vital Signs, Bath, Personal Grooming, Make/ Change Linens, etc.
Maintained and updated assigned documentation on regular basis.
Autumn Care Nursing Home. 1401 71st School Rd., Fayetteville, NC 28314
Certified Nursing Assistant - 12/2016 – 10/2017
Assisted residents using walkers and wheelchairs in compliance with facility policy and procedure.
Maintained clean and neat appearance of resident rooms.
Supervision and Assisting with activities of daily living (ADL’S)
Assist residents get ready for their appointments.
Taking and updating all care provided for patient and reporting any changes.
Southern Home Health Care Service. 2310 Southern Ave. Fayetteville, NC 28301
Certified Nursing Assistant/ Home Aide - 12/2016 – 04/2017
Assisted clients’ with daily living activities including meals, bath, personal grooming exercises and leisure programs.
Take clients to their appointments and other necessary errands
Take vital signs and reminded clients’ to take their medications on time.
Immediately reported any changes in clients’ conditions.
Ensured clients’ safety in all performed tasks.
Horizon Insurance Broker Ltd., Tema – Ghana
Insurance Broker - 08/2010 – 02/2015
Transformed “agitated and difficult” clients into loyal customers and further received referrals of new clients from satisfied customers.
Demonstrated ability to interact with customers from diverse cultural background and still maintain professionalism under pressure.
REFEREES
1.
Nathan Matheson, RN
Clinical Educator, CFVH
Mob. 910-***-****
Work 910-***-****
Email: *********@**************.***
2.
Janette Owen
SST Scheduler/ Time Keeper, CFVH
Mob. 910-***-****
Work 910-***-****
Email: *****@**************.***
3.
Sandra Tsagli
Supervisor - VST, CFVH
Mob. 910-***-****
Email: *******@**************.***
4.
Mr. Wisdom Attakpah
Horizon Insurance Brokers Limited
P.O. Box CS 8409
Tema – Ghana
Mob. 020*******
Email: *********@***********************.***
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