Manager - Solutions Engineer
Resourceful Team-Player with 30 years of expertise in wireless networks and applications with enterprise, mid-market, and small businesses, and local/federal government environments. Extensive technical knowledge of cellular wireless network architecture and applications. Experienced in performance management, operations management, and customer retention. Proven track record in technical leadership and custom solutions experience. Consistently exceeds organizational goals with an ability to promptly identify, address, and troubleshoot diverse customer concerns. Adept at successfully motivating teams, while increasing employee productivity.
CAREER HIGHLIGHTS & ACHIEVEMENTS
Comprehensive experience working with enterprise-level customers. Background in: Technical presentations, consulting, team leadership, and demonstrations/training of products/services, and leading/developing organizations.
Collaborated with multiple clients to develop a product called Private Wireless Network over a ten-year period. growing revenue from a $2,000 per month to $100,000,000+ last year.
Oversaw the design, architecture and support for the largest customer within Verizon Wireless, (6 million +) private cellular wireless devices, spanning a global footprint.
Trained sales teams to sell products, technologies and end-to-end solutions by providing interactive hands-on and virtual training sessions.
Awarded Presidents Excellence Award for engineering excellence. Received multiple “Recognizing You” internal awards for project management, customer engineering support, and operational presentations as a Solutions Engineer at Verizon Wireless.
EDUCATION Undergraduate School of Business, Grand Valley State University, Allendale, MI
2006 – Present Manager Solutions Engineering, Verizon Wireless, Chesapeake, VA
Engage sales teams and provide a technical leadership role to qualify customers and identify wireless data IOT solutions. Proactively consult with external customers and internal engineering resources for pre and post implementation. Provide technical direction to customers, potential customers and internal staff in the development of fully-integrated data solutions including third party applications and partners. Product portfolio includes: Ultra-wideband 5G, GSM, CDMA 2000 1X / EV-DO, Rev-A, LTE broadband radio technologies, Wireless Private Network, Cloud based IOT applications, Smart Cities, Platforms as a service, Hosted M2M networks, Advanced handheld devices, Tablet computing, GPS/Triangulation Location Services, Cloud Based M2M/Telemetry/Scada Packet Data Applications.
2004 – 2006 Data Communication Engineer, SAIC Joint Forces Command, Suffolk, VA
Provide detailed engineering and direction to the design of network systems for a DOD nationwide, secure classified enterprise network. Design and implement highly complex networks that typically link numerous protocols, computing platforms, operating systems and network topologies across widely dispersed geographical areas. Senior Engineer responsible for designing and overseeing the construction of a new Network Operation Center, including physical design, processes, applications (HP/OV, Solar Winds, CISCO Works, Spectrum, WUG, Remedy), Identifies IA problems and risk areas utilizing IDS, PIX, and Sidewinders to help mitigate their impact. Provide functional guidance, supervision, tier 3 technical support, training and quality assurance/quality control. This position held a top secret clearance.
3729 Juniper Lane ~ Virginia Beach, VA 23456 ~ 757-***-****~ firstname.lastname@example.org
PROFESSIONAL EXPERIENCE (Continued)
1999 – 2004 Senior Pre-Sales Engineer, Applied Innovations Inc, Dallas, TX
As Senior Pre-Sales Engineer for multiple product lines, I was responsible for all technical aspects within the sales team for Applied Innovation Inc. Responsibilities as technical leader of the account team include: Identifying customer requirements, technical product presentations, OSS/Network Management design and integration, Hardware implementation for proof of concept, RFP/RFI response, and all related pre and post sales activities for Applied Innovation. Specialist in layer 2 and 3 communication protocols, Optical transport, wireless voice and data networking, RFID/sensor data acquisition, in/out of band network management, OSS strategies within enterprise and tier 1 carrier networks.
1997 – 1999 Senior Network Engineer, GTE Worldwide Telecommunications, Irving TX
Staging Operations - Responsibilities include: Directing the designs, staging, full system testing, scheduling, deployment and installation of various technologies offered by Genuity. These technologies facilitate the Genuity Fiber Optic Backbone (Layer 0 to Layer 3) including, High capacity, DWDM Sonet, ADSL, ATM/Frame circuits and network synchronization. Installation and Implementation of multi-protocol LAN/WAN network systems to include: ATM switches, routers, OC48/OC192 Sonet, Network Management systems, Timing and Power systems. POP site surveys, quality assurance testing, Frame Relay and Dial-up access, Aggregation routers, modems, Structured Cabling, and secure encryption devices.
1994 – 1997 Field Service Engineer, GTE Government Solutions, Chesapeake, VA
Served as lead engineer for classified foreign military projects. Performed certification pre-deployment testing on various intelligence collection platforms. Certified trunking radio technician for carrier flight deck communications Program. Implemented the first cellular communication system aboard a US Warship and is currently known as MCIXS (Maritime Communication Information Exchange System).
1988 – 1992 2nd Class Fire Control Technician, United States Navy, VA
Supervisor/Electronic Systems Technician – Fire Control Operation and Maintenance of Navy’s Harpoon and Tartar medium range guided missile system.
SOFTWARE Microsoft Office Suite, Google Suite, HP-OV, Cisco, Cradlepoint, Nortel, Juniper Palo Alto, Fortinet, Sonic wall, Sierra Wireless. Salesforce, Remedy.