CAROLE A. MILLER

**** **** ****** ***** **********, Iowa 52332 319-***-**** ac9dm5@r.postjobfree.com SUMMARY

Experienced and reliable computer operations professional is a highly-capable problem solver multi-industry experience. Excels at effectively managing key systems by applying keen technical experience and exceptional change management skills. Ability to work autonomously, with minimal supervision. A driven and resourceful producer who ensures proper IT structures to support prosperous organizations. - Expertise in batch processing, job scheduling, AREAS OF EX PERTISE

AS400

Microsoft Office 365

UNIX

Production Control

Change Management

ITSM

Troubleshooting and maintenance

Reporting and documentation

Systems and server management

Operational oversight

User support

Updates and transitions

Scheduling services

Project management Mainframe

EXPERIENCE

MCLEODUSA/PAETEC/WINDSTREAM COMMUNICATIONS, Cedar Rapids/Hiawatha, Iowa Operations Supervisor/Senior Operations Production Analyst, 1998-2018 Responsible for monitoring and maintenance of systems

Monitored jobs running on mainframe as well as any customer billings.

Downloaded E911 and ran changes in ITSM.

Conducted maintenance for various systems.

Reduced number of printed reports and transitioned reports online for customers. NASH FINCH CO., Cedar Rapids, Iowa

Computer Operations Operator/Supervisor, 1979-1998.

Worked in operations as operator and supervisor.

Oversaw several duties, from billings to inventories. ADDITIONAL EXPERIENCE

ST. LUKE’S HOSPITAL, Cedar Rapids, Iowa, Computer Operator, 1976-1979. Conducted patient reports and daily work reports. CERTIFICATIONS

Microsoft Apps Review, 2009

Telephony Certification, 1999

PROFESSIONAL DEVELOPMENT

Manager Training Class, 2012