CAROLE A. MILLER
Experienced and reliable computer operations professional is a highly-capable problem solver multi-industry experience. Excels at effectively managing key systems by applying keen technical experience and exceptional change management skills. Ability to work autonomously, with minimal supervision. A driven and resourceful producer who ensures proper IT structures to support prosperous organizations. - Expertise in batch processing, job scheduling, AREAS OF EX PERTISE
Microsoft Office 365
Troubleshooting and maintenance
Reporting and documentation
Systems and server management
Updates and transitions
Project management Mainframe
MCLEODUSA/PAETEC/WINDSTREAM COMMUNICATIONS, Cedar Rapids/Hiawatha, Iowa Operations Supervisor/Senior Operations Production Analyst, 1998-2018 Responsible for monitoring and maintenance of systems
Monitored jobs running on mainframe as well as any customer billings.
Downloaded E911 and ran changes in ITSM.
Conducted maintenance for various systems.
Reduced number of printed reports and transitioned reports online for customers. NASH FINCH CO., Cedar Rapids, Iowa
Computer Operations Operator/Supervisor, 1979-1998.
Worked in operations as operator and supervisor.
Oversaw several duties, from billings to inventories. ADDITIONAL EXPERIENCE
ST. LUKE’S HOSPITAL, Cedar Rapids, Iowa, Computer Operator, 1976-1979. Conducted patient reports and daily work reports. CERTIFICATIONS
Microsoft Apps Review, 2009
Telephony Certification, 1999
Manager Training Class, 2012