Technical Support Assistant

Parva Udaykumar Bhayani

• Chicago, IL ***** • 224-***-**** • *****.*********@*****.***

SUMMARY

An adaptable and responsible individual actively seeking for full time opportunities wherein I can fully utilise my technical and non- technical skills.

EDUCATION

Illinois Institute of Technology, Chicago, IL

Master of Science in Computer Science GPA: 3.2/4.0 May 2019 Charotar University of Science and Technology, India Bachelor of Technology in Information Technology GPA: 3.6/4.0 May 2017 PROFESSIONAL EXPERIENCE

Illinois Tech - Kent College of Law Technical Support Assistant July 2018 – Present

• Provide technical assistance to students, staff and guests.

• Working with System Administrator to configure, monitor and manage systems

• Monitoring and analyzing network traffic flows

• Managing Dell KACE Imaging system and deploying the systems.

• Gathering background information regarding service requests, tracking and compiling reports of requests

• Troubleshoot hardware and software issues on a variety of computer systems.

• Provide assistance with computers, mobile devices, printers, software applications, phones, etc. Illinois Tech Office of Technology Services Support desk Student Technician June 2018 – Present

• Provide technical assistance to Institutional Advancement staff and guests.

• Troubleshoot hardware and software issues on a variety of computer systems.

• Setting up VoIP call system for office of Institutional Advancement.

• Register devices to use the university’s network.

• Provide assistance with computers, mobile devices, printers, software applications, phones, etc.

• Other miscellaneous technology-related tasks.

Charotar University Assistant Network Administrator Jan 2016 – April 2017

• Maintained and administered computer networks and related computing environments including systems software, applications software, hardware, and configurations.

• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.

• Designed and configured Access Control list and VLANs for campus

• Monitored, Analyzed and troubleshooted Network and servers traffic flow

• Provided network administration and support

Lucideus Tech Network Engineer Intern May 2015-July 2015

• Hands on experience in configuring Routers, Switches, Firewalls, etc. Network Devices

• Audited website to check for vulnerabilities with Acunetix software and Burp to lessen security threat

• Well versed with information gathering and footprinting, email security, wireless and mobile security, Reverse engineering, Metasploit Framework, Web Application Firewall, penetration testing and Google Hacking Database PROFESSIONAL SKILLS

Networking technologies: Routers, Switches, LAN, WAN, WLAN infrastructures, VLAN, VTP, STP, BGP, ACL, RIP, OSPF, EIGRP, QoS Pen Testing Tools: - Metasploit, Burp Suite, Acunetix, Web Penetration Hardening, System Hardening Operating Systems: - Windows, Linux, macOS, Windows Server 2012 and Windows Server 2016 Packet Analyzer: - Wireshark

Deployment System: Dell KACE

Servers: Active Directory, Microsoft exchange, File Share, IIS, Storage Space Direct, Network Attached Storage (NAS) Security technologies: - RADIUS, TACACS+, Access Control Lists (ACLs), VPN, Cisco ASA, Firewall, FTD, Sourcefire, Vulnerability Management, Snort, Ethical Hacking.

Protocols: TCP/IP, DNS, DHCP, HTTP/HTTPS, SMTP

Programming: C/C++, Core Java, HTML and CSS, PHP Drupal, SQL, JavaScript, Python, R programming Virtualization: Hyper-V, VMware

Miscellaneous: Microsoft Office, Visio, Adobe Acrobat Reader PROFESSIONAL CERTIFICATIONS:

• Lucideus Certified Ethical Hacker (LCEH)

• EC-Council Certified Ethical Hacker (CEH)

• Cisco Certified Entry Networking Technician (CCENT)

• Microsoft Technology Associate (MTA)

• Cisco Certified Network Associate – Routing and Switching (CCNA R&S)

• Working on Microsoft Certified Solutions Associate (MCSA)

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