Jonathan Di Iorio
Dynamic and Results-Oriented Professional IT Manager.
Bergenfield, NJ 07621 firstname.lastname@example.org
Summary Of Qualifications
IT, network and data center professional, recognized for expert project and staff management. Adept ability to research past problem resolution to develop new and comprehensive solutions. Proficient in planning, coordinating, and controlling automated systems. Proven capacity to lead staff and projects from planning to completion, while ensuring target outcomes are met or exceeded.
Account Delivery Manager for Pfizer contract 2008 - Present
•Direct oversight of 18 Pfizer locations with 35 resident and 24 dispatch technicians
•Member of the DXC Leadership team and point of contact for Pfizer BT Ops Delivery Managers in weekly strategy meetings
•Liaison between Pfizer BT and DXC project management / accounting
•Liaison between Pfizer BT and Dimension Data(Networking Tower) project scoping for site services hands/eyes support
•Point of contact for 2 Pfizer BT Operations Managers and assisting with incident/request escalations
•Work directly with PM team and Accounting for project staffing and coordination
•Queue management within HP ServiceCenter for Desktop, Infrastructure and walk-up kiosk locations
•Responsible for onboarding requirements of new technicians and training curriculum assignment
•Responsible to train new hires in practical and real world use of ServiceCenter ticketing system
•Inventory control lead for 2 depot sites for east coast and mid-west supply.
•Responsible for badge and site training for HP Inc printer technicians
•Directly involved with DXC and Pfizer contract addendums and revisions with DXC leadership team
•Assist DXC Operations management with SLA reporting
•Assist DXC leadership team with global service desk training and ticket routing escalations
ADP Florham Park, NJ 2003 - 2007
•Responsible for the processing and mailing of 401(k) plan requests for both Merrill Lynch and Morgan Stanley.
•Other duties include conference and trade show item coordination and general client mailings.
•Responsible for inventory control for in-house retirement plan items (client and financial advisers).
•Oversee and plan the appropriate and coordinated off site storage.
Bloomfield School District Bloomfield, NJ 2001 - 2003
•Directly responsible for the installation, maintenance, and repair of Macs and PCs, including hardware/software upgrades for 1500+ machines throughout the district.
•Performed installation and maintenance on software servers and backup systems.
•Maintained education equipment inventory database on all computers and service calls.
•Coordinate multiple service calls and ensure ability to adapt to unforeseen needs, while maintaining positive relationships with various school representatives.
Education And Training
Network Systems Administration at Cittone Institute, Paramus, NJ.
A passionate learner who combines lifelong education with professional experience I have obtained the following certifications:
•HP APS - HP Commercial Desktops, Workstations and Notebooks
•IBM Lenovo – Warranty, Desktops, Laptops
Personal and professional recommendations and references are available upon request.