Manager Resources

Tami Cooper

504-***-**** E: *******@***.***

*** ******* *****, ******, ** 70070

PROFESSIONAL OBJECTIVE

Maintain and enhance human resources productively in an organization, developing strong manpower, identifying talent and deploying professional development programs in order to achieve organizational goals and fulfill employees' needs. SKILLS

Service-oriented

Conflict resolution techniques

Recruitment and Training

Operations management

Strong work ethic

Teamwork and collaboration

Employee Engagement and Retention

HR and Payroll Administration

WORK HISTORY

DIRECTOR OF MANAGEMENT TRAINING AND HR COMPLIANCE

Sammy's Restaurant Management Baton Rouge, LA 05/2017 to Current

Recruitment of all new manager candidates.

Delivered new manager employee onboarding and orientation.

Directed training programs and development paths for managers and supervisors.

Human Resources, payroll and benefits administration.

Monitored and handled all employee/guest incident claims, including performance-based and harassment incidents.

TRAINING AND HUMAN RESOURCES MANAGER 08/2009 to 05/2017 Taste Buds Management New Orleans, LA

Administered compensation, benefits and performance management systems and safety and recreation programs.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Conducted training courses and prepared videos for long-term use.

Analyzed effectiveness of training programs at all levels and recommended updates. GENERAL MANAGER 12/2000 to 08/2009

Taste Buds Management New Orleans, LA

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Led and directed team members on effective methods, operations and procedures.

Maintained project quality with a hands-on management style.

Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

Supported community outreach campaigns by collaborating with local organizations and community groups.

EDUCATION

Bachelor of Science Marketing 1991

University of New Orleans, New Orleans, LA

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