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Data Entry Customer Service

Salem, Wisconsin, United States
May 13, 2019

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Monique Felchuk

Salem, WI – 815-***-****


Director of Operations

Innovative Property Solutions, LLC December 2015 - Present

Began employment processing for HUD clients. Was promoted to DOO in March 2016.

Currently responsible for client and vendor management for 5 accounts. Which includes importing and assigning work orders to contractors, Client updates and resolution of issues, requests answered within 15 minutes or less if possible. Follow up and close all client issues/denials/missing info. Training of new processors, responsible for maintaining processor performance/supervision. Assist processors when needed including processing of orders if needed. Review HUD follow ups to ensure cleared daily.

Air-Sea Forwarders, Inc - Elk Grove Village, Il September 2005 to December 2006

Ocean Export Operations

Arranged movement of cargo outbound. Arranged bookings with steamship lines Prepared the Export documentation and ensured that the same were done accurately and promptly. Tracked and traced shipments with carriers and updated customers regularly.

Preparation of all Ocean export international Documents - to comply with International Trade-rules and regulations -including under Letters of Credit. • Negotiated rates with Steamship lines, trucking companies. • Managed Ocean export shipments under consolidation. • Maintained Export files for record keeping compliance auditing - to achieve Company Compliance Standards. • Knowledge of U.S.Customs Regulations and familiar with incoterms, and Rail Road Procedures- Cargo Insurance- filing claims. • Filing AES- SED with U.S.Customs, Performed Auditing- Invoices -Freight - Trucking-import-export Entries. • Tracking and Tracing shipments. • Following Standard Operations Procedures (SOP’S) and Shippers Letters of Instructions. • Legalization of export documents including Certificate Of Origin

NYK Logistics, Inc - Elk Grove Village, Il. February 1999 - May 2004

Ocean Export Supervisor

In addition to above duties, Supervised the Ocean Export Department, responsible of 3 staff, supervised the day to day activities. Coached, trained and engaged staff. Negotiated rates with carriers, such as truckers, steamship lines, couriers. Responsible in banking the letters of credit and legalization. Assisted Import freight cashier and Ocean Import department as needed.

Responsible for Chicago branch account receivable and payable preparation.

Previously Haz Mat certifed, expired. Started in business at the age of 17 (1990) at F.W. Myers in Franklin Park, Il. Previous experience at D.C.L, Shipco, Cargo, Inc. and Nissin International. Additional details to be provided upon request.

17 years experience in the International Freight Forwarding business.

Skills Used

Attention to detail, Data entry. Fast learner., Willing to step up to company's needs. Willing and wanting to learn more and further my knowledge of business. Analytical thinker.


East Leyden High School - Franklin Park, IL

1987 to 1990


Customer Service, Data Entry (20 years)

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