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Administrative Assistant Customer Service

Location:
Capitol Heights, Maryland, 20743, United States
Posted:
May 16, 2019

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Resume:

EDITH T. ALLEN

**** ***** ****** *****

CAPITOL HTS, MARYLAND 20743-6615

Telephone: 240-***-****

Alternate: 301-***-****

Work

Experience:

**/**** – 12/2018 Alek's House LLC.(formerly Links, Inc.) of Lanham, Maryland

Administrative Assistant to Director of Satellite Office

Duties to include distribution of mail drafting letters/ memos, preparing all meeting materials, creating and maintaining spreadsheets and databases, ordering office supplies and maintaining inventory and bulk mailings and tracking financial expenses. Effective solutions to office emergencies, interacts with vendors, clients, DSS and SSI representatives, clients parents and /or guardians. Assist the Director in day-to-day operation, scheduling of Directors’ appointments and office liaison. Manage the information flow to and from clinic and assist with the planning and organization of the special and annual events. The use of Sound Judgment and maintaining calm in potentially volatile situations, and maintain the telephones systems.

08/2002 –June 2006 Prince George’s Public School [Edgar Allan Poe Elementary]

Substitute Teacher (Long Term) / Volunteer

To cover for teacher for long and short term absenteeism.

To continue with the state approve School Board Curriculum in all subjects,

This requires small group instruction to also give the students some one on one time with the teacher so the students can be individually assessed to determine their strengths and weakness. This allows for each student to have independent goals of improvement that the teacher and the parents of the child can work on together at school and at home. To help raise their understanding as well as their test grades and self-esteem. Assisting in loading the operation systems for the new computers for the school. Some instruction for the school staff.

05/2001- 08/2002 **Temporary Relocation

11/1999 – 05/ 2001 Bowne of Washington, D.C.

Electronic Data Conversion Specialist

Convert and edit financial documents: 10-Ks, 10-Qs, annual reports, prospectuses and proxies supplied by corporations, law firms, investment banks and mutual fund groups to EDGAR/EDGAR II to and from word processing and spreadsheets formats for electronic filings with the Securities and Exchange Commission. Convert prospectuses and annual reports to PDF and HTML formats for on-line access. Analyzing provides recommendations and researching problems and issues relating to online formats, word-processing, and electronic publishing and data conversion technologies. Researching software, to evaluate and determine suitability of such applications and assist in testing of programs and macros to streamline word-processing, electronic publishing and data conversion tasks. Testing programs written by other team-members and providing verbal and written reports and feedback.

Edith Allen 301-***-****

Education Socrates Landover, Md. BOCES - Yorktown Hghts. New York

Attended for MCP- 08/1999 Computer Programming

Clinic Tracker, Kareo, Microsoft Office Suites, Excel, Corel Office Suite, Edgar Ease, Chrome, Internet, Google, PowerPoint, Travel Manager, Adobe Acrobat,

TRAINING AND CERTIFICATE [ EDITH ALLEN]

Commission on Accreditation of Rehabilitation Facilities -

CARF SERIES 1[Completed 2018]

* CARF CONFIDENTIALALITY

* CARF CULTURAL COMPETENCY

* CARF CUSTOMER SERVICE

* CARF PERSON CENTERED PLANNING

* CARF PERSONAL CONDUCT

* CARF RIGHTS & RESPONSIBILITIES

* CARF UNIQUE NEEDS OF PERSONS

SERVED

* CARF. WORKPLACE VIOLENCE

PREVENTION

* CARF INFECTION CONTROL IN THE

HUMAN SERVICES

ENVIRONMENT

* CARF. CRITICAL INCUDENY REPORTING

* CARF. CORPORATE COMPLIANCY

RELIAS ACADEMY Certificates Completed

* INVESTIGATING EMPLOYEE

ACCIDENTS

* WORKPLACE EMERGENCIES &

NATURAL DISASTERS- OVERVIEW

* INTRODUCTION TO TRAUMA-

INFORMED CARE

* IDENTIFYING & PREVENTING CHILD

AND NEGLECT

* DISCRIMINATION IN THE WORKPLACE

WHAT SUPERVISOR NEED TO KNOW



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