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Sales Customer Service

Location:
Stone Mountain, Georgia, United States
Posted:
May 16, 2019

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Resume:

AM

AKHI MUHAMMAD

Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Provided superior customer service by responding to requests, inquiries, concerns and suggestions.

Work History

West Motor Freight Inc. - Sales Representative

Boyertown, PA

03/2019 - Current

Tam Logistics LLC - Senior Sales Associate

Houston, TX

07/2017 - 03/2019

ac9d7b@r.postjobfree.com

404-***-****

175 PERIDOT PL, Atlanta, GA 30349

Skills

Education

1987

Glenn Hills High School

Augusta, GA

High School Diploma

Certifications

● Developed and implemented sales strategies to increase revenue. Grew business sales through effective cross-selling, exceptional customer service and cold calling.

● Researched potential clients and markets to prepare for appointments. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Adapted sales techniques to specific clients and promoted products based on individualized client needs.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.

Developed sales plans to increase market share, customer base and revenue.

● Generated sales leads and cold called potential customers. Developed sales leads and uncovered new business opportunities through prospecting and cold calling.

● Conducted market research to attract clients in new territories.

● Customer relations

● Market research

● Revenue generation

● Strategic planning

● Interpersonal communication skills

● Service agreements

Member Institute of Logistics and

Transport (MILT)

Freight All Kinds Inc. - Sales Representative

Denver, CO

11/2016 - 07/2017

Accomplishments

Developed strong relationships with advertisers and negotiated pricing following established procedures.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Utilized various sales techniques to develop relationships with customers and drive sales.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

● Developed and implemented sales strategies to increase revenue.

● Researched potential clients and markets to prepare for appointments. Performed cold-calling and follow-ups with leads to secure new revenue.

● Successfully completed in depth freight broker course.



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