Sales Customer Service
Resume:
AM
AKHI MUHAMMAD
Professional Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Provided superior customer service by responding to requests, inquiries, concerns and suggestions.
Work History
West Motor Freight Inc. - Sales Representative
Boyertown, PA
03/2019 - Current
Tam Logistics LLC - Senior Sales Associate
Houston, TX
07/2017 - 03/2019
********@*****.***
175 PERIDOT PL, Atlanta, GA 30349
Skills
Education
1987
Glenn Hills High School
Augusta, GA
High School Diploma
Certifications
● Developed and implemented sales strategies to increase revenue. Grew business sales through effective cross-selling, exceptional customer service and cold calling.
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● Researched potential clients and markets to prepare for appointments. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
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Adapted sales techniques to specific clients and promoted products based on individualized client needs.
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Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
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Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
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Developed sales plans to increase market share, customer base and revenue.
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● Generated sales leads and cold called potential customers. Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
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● Conducted market research to attract clients in new territories.
● Customer relations
● Market research
● Revenue generation
● Strategic planning
● Interpersonal communication skills
● Service agreements
Member Institute of Logistics and
Transport (MILT)
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Freight All Kinds Inc. - Sales Representative
Denver, CO
11/2016 - 07/2017
Accomplishments
Developed strong relationships with advertisers and negotiated pricing following established procedures.
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Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
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Utilized various sales techniques to develop relationships with customers and drive sales.
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Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
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● Developed and implemented sales strategies to increase revenue.
● Researched potential clients and markets to prepare for appointments. Performed cold-calling and follow-ups with leads to secure new revenue.
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● Successfully completed in depth freight broker course.
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