Sales Representative Customer Service

Robert D. Neal, CSM, PMP

Phone: 813-***-**** Email: ***********@*******.***

Address: *** ******* *****

Street, Ruskin, FL 33570

Professional Summary

V

ersatile, results-driven, and highly accomplished Sales & Project Management Professional with over 10 years of experience and consistent success in sales, marketing, and project management. Former small business owner that employed seventeen people. Articulate and persuasive with exceptional communication and customer service skills, able to effectively relate to everyone on any level. Valued by superiors, peers, and clientele for being highly collaborative and interpersonal. Currently seeking a Project Management role by demonstrating all acquired skills, abilities, and areas of expertise as follows:

Agile Management

Project Management

Product/Service Knowledge

Lean Six Sigma

Revenue/Market Growth

Key Relationship Building

Six Sigma Green Belt

Team Collaboration

Customer Needs Assessment

Certified Scrum Master

Product Demonstration

Partner/Client Relations

Entrepreneurial Spirit

Career Overview

Frontier Communications · Tampa, FL Apr. 2016 – Present

Project Management Specialist

Disciplined in a Remote/Tele-worker environment while utilizing project management skills using the PMI PMBOK Methodology.

Led cross-functional process team to implement new (Test & Integration) strategy which became permanent process.

Instituted project-management policies and procedures, resulting in standardized system to define, categorize, and track projects.

Provided comprehensive technical support for clients as needed.

Balanced multiple projects on tight deadlines covering numerous diverse areas.

Coordinated projects with other internal departments and external organizations involved.

Held weekly meeting to go over requirements of new change requests that come into telecom.

Main point of contact for all change requests of routing in the IVR's or setting up new initiatives for the call centers.

Develop structure and implement training for full time employees.

Verizon Communications · Tampa, FL Apr. 2008 – Apr. 2016

Senior Sales Representative

Oversaw fiber optic and copper telecom account management, customer service and sales.

Consistently rank in the top 10% of all associates for sales. Diamond Club 2009 in Las Vegas, NV. President’s Club 2015 in Punta Cana, Dominican Republic.

Recognized as a quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries.

Education

Liberty University – Master of Business Administration (In progress)

Saint Leo University – Bachelor of Arts, Business Administration – Management

University of Miami – Project Management Certification

Villanova University – Lean Six Sigma Certification, Green Belt Six Sigma, Agile Management

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