Systems operations production analyst

James C. Vanoli

********@*****.***

I am a resourceful achievement-oriented IT professional experienced in Mission Critical and High Business Impact production environments; supporting implementation, migration, logistic/technical support and operations/systems analysis working to Provide on-call tiered support and troubleshooting to maintain availability and Administration a 24x7 global infrastructure gracefully with fractional or no down time.

Objective: To fulfill and augment a rewarding position as a Systems/Operations Analyst, Systems Admin.

Professional Accomplishments:

Information Technology Systems Administrator/Operations Analyst;

Supervised and administered all of the standard hardware, network appliances, software, and storage technologies. Implemented VMware and managed virtual environments, clusters and network configurations. Provided operational support for all hardware, peripheral components and middleware for layers 1 through 5 of the OSI model in the Linux, Microsoft and OSX environments. Administered; LDAP, DHCP, BIND, and Microsoft Active Directory and GPO policies in a multi-forested domain and utilized scripting to automate the administration of cloud, virtual and clustered systems. Designed and implemented operational backup procedures and operational procedures for data archival. Deployed software and configuration management of servers and provided tiered technical support and compliance. Analyzed applications software and performed capacity planning, operating system tuning and optimization and determined system performance benchmarks by establishing and using SLA’s.

Developed the curriculum for users and incoming technical support and provided technical writing and published required documentation for the corresponding co-located Data Centers. Established and Maintained weekly statistics and performance logs.

As Team Lead mentored teams of 3 to 8 technicians & administrators to address the multitude of concerns; escalation, troubleshooting, problem resolution, upgrades, as well as logistical and security issues.

Hardware

Apple: laptops, workstations, X-servers. Cisco: Catalyst series.

DEC: Clustered mainframes. Dell: laptops, workstations, servers.

HP: laptops, workstations, servers, mainframes. IBM: workstations, mainframes,

SGI/Cray: workstations, supercomputers, mainframes. Oracle/Sun: workstations, servers. EMC: Storage Solutions and Servers. F5: Servers and network solutions. Juniper.

Software

Administered; Active Directory, multi-forest GPOs, Cloud computing and clusters, VB-Scripting and batch programming, Test and Dev environments and Command line execution.

Red Hat Enterprise Linux, and LAMP Environments and assorted configuration management and Clustered administration performed as well as VMware/Hypervisor administration. More information and skills upon request.

Storage:

CIFS, FC, (FC-AL, FC-P2P FC-SW) FICON, iSCSI, iSER, NAS, NFS, RAID, SA

Employment

5/04/12 to 6/23/12 Apple Computers, Internet Services/Insight Global, Implementation specialist/Operations Analyst

A short term contract racking and stacking, logistics and cable dressing,

Operational Implementation of Apples Internet Services in the Dupont/Fabros Colocation.

1/2011 to 7/06/11 VMC/eBay/Paypal, Systems Analyst Operational Support

provided installation of data center equipment and cabling That supports the many sandbox’s and The property known as eBay/Paypal. Asset Management of received, installed and decommissioned equipment. Physical layer troubleshooting support contact for other operations teams. Migration and implementation of Storage solutions. For the 2011 Fiscal Year end a 0.999999 downtime coefficient.

5/2010 to 1/2011 Hewlett Packard/Microsoft, Operations Analyst

Global Foundation Services, Bay Site Services:

In an HBI(High business Impact) production environment; performed Systems/Operations Analysis (including builds and Storage solutions) providing support and “Break Fix” Generalist Support in a massive(330,000 sq. ft.) Production/Co-Location Data center and NOC

2002 to 1/2009 Tau Factor Media,

Independent Consultant with multiple contracts in Systems Administration and Operations Analysis in multi-tiered technical support.

2000 to 2002 Art Institute Seattle, Operations Analyst/Systems Administrator. Provided support for a 300+ seat educational institution and content creation and course work in design and management

of web content Flash Coldfusion, and open source actionscript.

1991 to 1995 Assistant /ADPSSO supporting SACNAV. Implemented and monitored universal ticketing system for the NALCOMIS Repair and Maintenance Tracking System.

1988 to 1991 Seagate Technology, Operations Analyst/Systems Administrator Successful systems migration/implementation from a 700 square-foot computer room containing HP 3000 70 Series main frames to a 10,000 square-foot data center implementing/programming a clustered DEC VAX/VMS mainframe.

Education

Attending FamSoft’s 18 month infrastructure II Program to achieve 7 Certifications.

AA/AS in Computer Science at Pierce College, Washington.

CompTia: A+ Certification -- Depot Technician currently working on the “Red Hat” systems administration Certification, and the LSI Linux certification.

Professional References upon Request

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