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Sales Customer Care

Location:
Scarborough, Ontario, Canada
Posted:
May 11, 2019

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Resume:

OBJECTIVE

Electrical Engineer Technician seeking for a related job for the progression and implementation of my technical and operational skills.

HIGHLIGHTS OF QUALIFICATIONS

Over 2 years’ experience in computer/electrical systems along with office admin, customer care, sales, after sales

services

Conduct research and solve developmental problems associated with electronics by inspecting, installing, testing,

troubleshooting, adjusting, and repairing the electronic components

Analyze, interpret, modify and prepare electrical and electronics drawings, layouts and reports, with guidance as

required

Analyze and solve routine technical problems related to electronics engineering by applying fundamental concepts

of mathematics and science

Apply appropriate troubleshooting techniques to electronic circuits or systems and perform test procedures

Assemble, modify, test and troubleshoot electronic circuits, equipment and systems in accordance with job

requirements, functional specifications and relevant standards, with guidance as required

Maintain and repair electronic equipment and systems in accordance with relevant operational guidelines

Provide justification for the purchase of electronic equipment, components and systems in accordance with the

code, standards (SPE-1000, ISO 9001, IEC 61010, CSAZ462) and job requirements, and functional specifications

Analyze and troubleshoot logic and digital electronics and circuits, as well as embedded microprocessor-based

and microcontroller-based systems, including assembly and high-level language programs

Analyze and troubleshoot circuits consisting of passive components by applying appropriate measurement

techniques

Analyze and troubleshoot circuits consisting of low power, high power, active and electromechanical components,

and analog integrated circuits

Localize, identify and document cases of malfunctions in mechanical components or electrical drives, based upon

the technical documentation.

Experience in using computer-aided design (CAD) for control systems for analyzing, troubleshooting and

designing.

Knowledge of electrical, electromechanical, PLC and pneumatic control systems and principals of operation.

Troubleshoot, maintain and repair analog and digital communication systems

Apply relevant shop practices in compliance with safety policies and current regulations for electronics

engineering workplaces

Assist in implementing and conducting quality control and quality assurance programs and procedures

Complete work in compliance with relevant legislation, established standards, policies, procedures and

regulations, and ethical principles

Strong problem solving, presentation, written, consulting, documentation, and operational skills

Exhibit critical thinking, analytical, detail oriented, planning, leadership, communication skills

Team Player, who can lead the team as well when needed

Customer oriented strives to exceed and maintain internal and external customer expectations

Expertise in Math’s, Physics and Chemistry

EDUCATIONAL QUALIFICATION:

Diploma in Electrical Engineering Technology Date of Graduation: April 2019

Seneca College, Toronto, ON GPA: 3.4/4.0

ACADEMIC PROJECT

Title: Wireless gesture-controlled robot using 3d modelling

Microcontrollers: Arduino Uno and Mega

Interfaces: SPI, flex sensor, nRF24L01 module, gyrometer

CERTIFICATIONS

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA): Routing and Switching

ACHIEVEMENTS:

Participated in Who wants to be millionaire show (2012), India: Won $50,000

Awarded with President’s Honor’s list in the college diploma

TECHNICAL SKILLS:

OS: Windows, Linux

Languages: C, C++, VHDL, Arduino

System Design: MS Visio, Visual Studio, AutoCAD, Eagle, Packet Tracker, PADS, MATLAB, Cyclone, Code Warrior, SOLIDWORKS, Arduino 1.8.8, VMware, Quartus 18.1, SPICE, OrCAD

Other’s Microsoft: Excel, MS Word, PowerPoint, Outlook, Project

Other’s equipment and components: Multimeter, Waveform generator, Oscilloscope, Spectrum Analyzer, Microcontrollers, RF digital analyzer, Operational amplifiers, Bipolar junction Transistors

PROFESSIONAL EXPERIENCE:

ASSITANT MANAGER: SONSUH EDUCATIONAL SUPPLIES

(FROM 01/10/2017 TO TILL NOW)

Providing customer care and sales services on business to business level

Providing training and coaching to co-workers

Managing, maintaining customer records in computer application (Book Manager)

Involved in inventory displacement as per management directions

Managing to resolve sales and payments related issues

Communicating with the supplier to control stock flow

SALES ASSOCIATE •HUDSON’S BAY COMPANY

(FROM 10/06/2017 – TO 30/09/2017)

Provided customer care and sales services under the context of customer first

Helped management to maintained customer records in a data basis

Involved in inventory displacement as per management directions

Helped management to resolve sales and billing issues

DATA ENTRY CLERK •ESS VEE ASSOCIATES INDIA

(FROM 01/2015 TO 2016)

Provided administrative services, maintained data entry, registered clients CRM information,

Managed bill of sales and invoicing

Helped management to control the inventory as per customer demand

Produced stock and financial reports to help management

References: Available upon request



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