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Customer Service Engineer

Troy, NY
May 10, 2019

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*** ******* *****,

Kendall Park, NJ 08824 973-***-****

Summary: Meticulous, and objective telecom engineer with exceptionally good planning skills extensive experience in Network administration with both fiber and cable. Team player with educational qualifications including BS, CCNA, deep knowledge of Sonnet, T-3, AlcTel and many other programs. Strong record of customer service, troubleshooting and problem solving. Manages and supports connectivity for a dense population center of 2m residential and businesses. Award winner.


VERIZON Newark, NJ November/99 - Present

Telecom Engineer III: Responsible for physical X-connects, line coding and Circuit Turn ups of E1, T1, T3s. Knowledge of Head to Head testing of circuits using T-Berd 310, 209 and FireBerd 6000. Configure and option MUXs- ALC-TEL 3x50, Telco System 828, Fujitsu FLM 2400, 600 & 150 (SONET) and Nortel. Work with OC-192, 48, 12 and OC-3. Work with Ethernet circuits ranging from 10meg, 10Gig.Work on high bandwidth and gigE circuits on various equipment such as Anda, Overture, Tellabs 7100 (RODAM), and CIENA 6500. Work with the Ericssion local and long distance switches – optioned, turned up dips and devices. Monitor switch alarm. Knowledge of DMS250 billing. Work and troubleshoot uunet routers such as XRs and GWs - Cisco 12000s. Work with Ciena Multiwave 1600 systems for Long distance. Generate daily and monthly report to management. Update monthly teams work scheduler. Stay ahead of schedule in Circuit installations. Update circuit database using - Tcoms. Interact with customers, engineers and technicians regularly on circuit troubleshooting, engineering and provisioning issues. Maintain and update trouble tickets regularly. Responsible for site maintenances which includes working on HVAC air conditioning units, battery backups, rectifier and generators. Interact with building management for any building related issues. Acted as POC for the site.

PageNet Inc, Bridgewater,NJNovember/98-November/99

Switch Technician: Ran terminal cables (DS1s, DS3s). Cross-connect Glanayre Switch to DSX panel, Titan 5500 (DS3 to DS1), DSC dexcs (DS3 to DS1 to DS0); helped build new facility. Responsible for maintaining Glenayre paging switches including operation of Titan 5500 Dacs, Plus monitoring, restoring, testing and Troubleshooting individual trunks, T1s and buffers using TCOM test set. Worked with different phone companies, for any technical problem. Provided internal customer services in day to day operations. Setup new alarm system using ProTek – 24 unit for Glenayre switches. Experienced with Procom Plus- meta key and Script files.

Johns Brook Company, Keene Valley, NYMay/98-Oct/98

Desktop Support / Network Support: Supported Windows NT 4.0, Customer service for hardware, software and network related problems. Troubleshoot LAN / WAN using WINS, DHCP in IP based network. Setup, installed and configured Video Conferencing hardware and software using ISDN, T1 lines, MUX, IMUX, CODEC. Installed & troubleshoot network hardware – HUBs, NICs and software as well.

Trellis Networking Services, Princeton, NJ April/97-March/99

Network Support – Internship: Installed computer applications (Windows 95) in work station. Handled hardware and software installation in PCs – NE 2000, 3Com Elink 3. 10/100. Setup and installed local and network printers in Windows 95 – HP, Cannon, Apple, Tektronix. Troubleshoot problems that customer may have with different Applications, Hardware, Software. Migrated client PCs from Banyan to NT network and

upgraded applications accordingly.

Kalpesh Patel p.2

DeVry Institute, North Brunswick, NJApril/97-November/97

Faculty Assistant: Worked in a team environment to resolve problems with Applications, PC’s or Network’s. Supervised in the class and test rooms, in the absence of the instructor. Provided help in DOS Batch Files, MSOffice and basic C++ assistance in the lab to the fellow students.


DeVry University, North Brunswick, NJ

Bachelor of Science In technical Management Graduated June/2014

Project Management – Worked in team environment. Successfully Completed Senior Project using critical thinking in a timely manner with the help of Microsoft Gannet Chart. Gained valuable knowledge from different subjects of study, such as- principal of statistic, organizational behavior, human psychology, and human resource management.

CompuInfo, Edison, NJ February/2003 – August/2003

Completed Cisco Certified Network Associate (CCNA) Course. Hands on with TCP/IP, ipx, and IP sub-netting. Configured and setup lab network using Cisco 2500, hub - more than 50 lab hours.

DeVry Institute, North Brunswick, NJJune/96 – February/98

Associate in Applied Science in Telecommunications Management

Curriculum Summary: Successful completion of related courses including Windows NT, NetWare 3.x, Token Ring, Ethernet, TCP/IP, T1, T3, ISDN, Network connectivity - Bridges, Repeaters, Routers and other related courses as well as 450 lab hours.

Middlesex County College, Edison, NJ May/95 – April/96

Completed English studies.

Verizon Online courses:

Completed Numbers of courses related to work and management at Verizon online trainings center. Examples - Nortel Optera 3500, Nortel 5200, Fujitsu FLASH2400 ADX, Cisco ONS 15454, Ciena Online 7000 Metro Engineering, Anda 2000/4000 Ethertone Products, Anda ER2108E/2200E Installation, Commissioning, and Provisioning, Vlans - Virtual Local Area Network, Tellabs Titan 5500/s, Building Effective Intercultural Relationships, Ethical Decision Making, Organizational Ethics, Managerial Business Ethics. Ethernet and Metro Ethernet.


Certificate of Excellence, Dean’s List at DeVry Institute, Certificate of Achievement at Pagenet Inc.

Work Appreciation award for working during disaster recovery period of September 11 2001.

President award, for excellent attendance at Verizon.

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