Analyst Technical Support
Resume:
EXPERIENCE
OBJECTIVE
EDUCATION
SKILLS
“Give me a spreadsheet and questions, and I will figure out what is driving these numbers.”
As an analytical professional who excels with exceeding project deadlines and providing data driven reporting to enable a company to further its growth potential, I am looking for a position in business industry that will utilize my economic sense, statistical analysis background and advanced excel skills.
Nihon Kohden America Inc (Contract)
15353 Barranca Pkwy, Irvine, CA 92618
Position: Technical Support Analyst
Key Responsibilities: (SAP / C4C / SQL / Saleforce.com)
+ Technical Support: Perform Root cause analysis, develop checklist for technical issues/trouble shooting tickets in a timely manner.
+ Troubleshooting: analyze existing tools and databases and provide software solution recommendations.
+ Data Analysis: Analyze large datasets. Prepare Analytic Dashboard Report using Pivot Table, Vlookup and Macro.
Results: Successfully over-performed and complete 4 projects 250% faster than the expected due date of the contract.
08/2018 – 05/2019
01/2017 – 05/2018
Imperial Health & Beauty (Supply chain -Distribution)
9411 Bolsa Ave, Westminster, CA 92683
Position: Supervisor
Key Responsibilities:
+ Instructor: Training new workers in Packing / Delivery / Shipping which results in creating more independent and efficient workers.
+ Invoices / Order : Maintains inventory controls and prepare orders by processing requests and supply orders; pulling materials; packing boxes.
Results: Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
Strong verbal and written communication skills.
Experience working with ERP system: SAP / C4C / SQL / Saleforce.com
Experience to write comprehensive report and design Analytic Dashboard Report - Excel.
Excellent problem-solving skills: diagnose, evaluate and resolve complex problem situations
Proficient in Microsoft Excel (Advanced): PIVOT TABLE, VLOOKUP, MACRO, ANALYTIC REPORT,
IF LOGICAL FUNCTION, DATA VISUALIZATION, DATA MANIPULATION.
Isaac Vu
Cal State University Fullerton – Fullerton, CA
Bachelor's degree: Economic Major GPA: 3.5
Graduated 8/2018
*********@*****.***
Anaheim CA, 92804
Contact this candidate