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Analyst Technical Support

Location:
Anaheim, California, United States
Posted:
May 10, 2019

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Resume:

EXPERIENCE

OBJECTIVE

EDUCATION

SKILLS

“Give me a spreadsheet and questions, and I will figure out what is driving these numbers.”

As an analytical professional who excels with exceeding project deadlines and providing data driven reporting to enable a company to further its growth potential, I am looking for a position in business industry that will utilize my economic sense, statistical analysis background and advanced excel skills.

Nihon Kohden America Inc (Contract)

15353 Barranca Pkwy, Irvine, CA 92618

Position: Technical Support Analyst

Key Responsibilities: (SAP / C4C / SQL / Saleforce.com)

+ Technical Support: Perform Root cause analysis, develop checklist for technical issues/trouble shooting tickets in a timely manner.

+ Troubleshooting: analyze existing tools and databases and provide software solution recommendations.

+ Data Analysis: Analyze large datasets. Prepare Analytic Dashboard Report using Pivot Table, Vlookup and Macro.

Results: Successfully over-performed and complete 4 projects 250% faster than the expected due date of the contract.

08/2018 – 05/2019

01/2017 – 05/2018

Imperial Health & Beauty (Supply chain -Distribution)

9411 Bolsa Ave, Westminster, CA 92683

Position: Supervisor

Key Responsibilities:

+ Instructor: Training new workers in Packing / Delivery / Shipping which results in creating more independent and efficient workers.

+ Invoices / Order : Maintains inventory controls and prepare orders by processing requests and supply orders; pulling materials; packing boxes.

Results: Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services

Strong verbal and written communication skills.

Experience working with ERP system: SAP / C4C / SQL / Saleforce.com

Experience to write comprehensive report and design Analytic Dashboard Report - Excel.

Excellent problem-solving skills: diagnose, evaluate and resolve complex problem situations

Proficient in Microsoft Excel (Advanced): PIVOT TABLE, VLOOKUP, MACRO, ANALYTIC REPORT,

IF LOGICAL FUNCTION, DATA VISUALIZATION, DATA MANIPULATION.

Isaac Vu

Cal State University Fullerton – Fullerton, CA

Bachelor's degree: Economic Major GPA: 3.5

Graduated 8/2018

ac9cgw@r.postjobfree.com

714-***-****

Anaheim CA, 92804



Contact this candidate